Sonos Play 5 Gen:2 will not connect to WiFi
I Sent you the diagnosis N°: 1255953405
And some more info below:
Play:5 : Salle à manger
Sonos OS: S2
Version : 12.1 (numéro 60381140)
Version matérielle : 1.13.1.7-2.2
ID de série : C100
Adresse IP : 192.168.1.96
WM: 0
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Hi
Welcome to the Sonos community and thanks for reaching out to us and submitting a diagnostic. I totally understand your situation losing connection with your Sonos Play 5 gen 2 wirelessly. Let me help you with that.
I would like to share with you the information indicated on the submitted diagnostic. Based on the provided diagnostic your Sonos Play 5 Gen 2 indicates a wireless card failure. I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or product replacement. Please provide the diagnostic number you have noted above to the technical support team. (1255953405)
Please let us know if you still have further questions or concerns. We are always here to help out.
Thanks,
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