End of Software Support - Clarifications

Yes, I think anyone who has one of the (declared) sonos legacy devices can now get 30% off a new modern sonos product/speaker set. I assume that is now the Sonos ‘offer' for having to perhaps split your Sonos System, come June 2020, into what many are calling S1 and S2 Households… I guess the good bit is you can still apparently continue to use the old legacy products, rather than recycle them… so passing them onto friends and family is what I will be doing. 

I had actually forgotten how furious I was with Sonos for the whole modern vs legacy issue.  Their pushing it out as a “hey look at this great program we’ve got going in the middle of a GD pandemic” really drives it back home for me.

Perhaps they’re just preparing everyone for the rage they will feel come June, when they’ll have a bunch of locked-in consumers with nothing else to do with their time but shop for alternative speaker solutions.

So is this (see below link) not true then?

https://www.engadget.com/2020-03-05-sonos-kills-its-device-bricking-recycle-mode.html

Although it’s been a month, I can see where people may still be unaware of the change in the trade up program.

And there is also this statement a few sections above it.

The Sonos Trade Up Program and Promotional Period, each as defined below, has ended as of 12:00 Pacific time, March 10, 2020, and the following Sonos Trade Up Program Terms and Conditions have been terminated as of that date and time.

Not a lawyer, but it appears to me that the section below is left in for those who already traded in prior to March 10.

Thanks for clarifying for me, folks. I’m not a lawyer and found the duplicate sections confusing. 

When did May morph into June?

Sonos can be incredibly stupid, way beyond what I thought they were in January. It isn't just locked in consumers having time or even the ability to shop for alternatives, but having to deal with the turbulence that Sonos will cause in a few households when they find that things with existing systems break and Sonos resources to support these issues are themselves locked down.

At a time when most of us are dealing with all sort of things coming down the pipe, I would dearly love to have what Spence and his team seem to be smoking, that permits them to not announce that this May event is now on ice. This is now way beyond ostriches with their heads buried in the sand and rear ends flapping in the breeze.

I honestly don't care though; all I hope is that my workarounds for dealing with any Sonos stupidity in May or beyond still work in a way that my legacy kit remains functional in dumb speaker mode. There is no counting on anything useful coming from Sonos Support in the days to come, with EU support in particular plumbing new depths of incompetence even before the lockdowns started.

June 2020 was initially mentioned in the media articles that referred to the changes in the Sonos trade-up scheme and was subsequently mentioned in this Sonos official publication (see link below). I think Sonos said that the detail will be announced in May, but the switch looks like it will be in June. I don’t think anything has altered there.🤔

https://support.sonos.com/s/article/4786

I will just add that the Covid-19 lockdown/isolation issues we now see in many countries was certainly not in people’s minds at the time of the initial Sonos announcements, so whether that may alter the planned Sonos timetable, remains to be seen, I guess.

Thanks for the response

Currently many retailers are offering discounts on Sonos products of 20%, clearly on-line and these are around most of the year.

So a further 10% discount for many who have already spent significant sums of money seems rather mean, therefore I would not consider this as a very good scheme, should be 50%. 

How many other manufacturers can say they have 10+ variants of fundamentally the same product in people’s homes.

Even Apple might struggle to reach 7-8 items.

The trade-up section of the web site needs a revamp, because even now I do not trust it.

Why is the BRIDGE not included in the scheme (to BOOST) which it was back in Dec? Have the email and link no longer works.

Ian.

I’m not quite sure it really did.  I expect that the last update that S1s (legacy) will get will be in May.  The first update for S2 only will be in June.  That’s the way I interpreted it.   Does it really matter though?  You do not have to do anything in May or June, you can stay on S1 for as long as you want and move to S2 at a later date if you wish.    

I’m not sure why you see the pandemic and the current ‘stay at home’ policy should or would cause Sonos to consider perhaps delaying, or halting, their announced plan?

It’s now clear that people can continue to run their sonos systems exactly as they do now by remaining on the S1 Legacy App system (as some now seem to refer to it) in which case their products will still operate perfectly, as they do now, albeit with no further ‘new features’ being applied post May, just security updates etc; but that’s as and when those become available. So no huge change there at all in the short to medium term.
 

People can ‘kick any decision‘ to alter their Sonos system down the road until a later date, if they so wish.

Other users who ‘choose themselves’ to move onto the S2 modern App system, will however likely reap some benefit immediately, it appears, from higher resolution audio and some kind of new grouping features. 
 

I’m guessing there will also be some other stuff besides and quite possibly some new Sonos hardware released in June (perhaps🤔?) We all know though, that’s really anyone’s guess, so we shall have to wait and see.

Those things are likely to benefit us folk who decide to continue to invest in sonos products and I for one will be trading-up my older devices for discounted new ones and passing on my legacy items to family and friends, for them to use during the likely ongoing lockdown and difficult times that may still lie ahead. 
 

So I see everyone hopefully benefitting from that, as it means others too will have access to all the entertainment that a Sonos System provides.

So I do not see a reason to delay/halt the Sonos plans for May/June at this time, unless I’ve somehow misunderstood what you were eluding to in your post?

What in Sonos patching history makes you think that Sonos is going to screw up their next patch?  No there patching has not been perfect, no one every is, however they have always addressed whatever bugs are reported. Seems like extra work for little if any benefit. The thing I’d be concerned about with locking down to 11.0, instead of proceeding to the last S1 version, is that it may make it very difficult to ever migrate to S2, without doing a factory reset of all your units. I suppose if your hellbent on staying 11.0 no matter what, with 0% chance of ever moving on, then it makes sense.

I haven’t heard the reasoning behind that either. 

Huh? How did you come to that conclusion? Ken wasn’t eluding to anything, he was asking for clarification of what Kumar was alluding to.