Spaces & Setups

Does anyone know if deleting songs from a queue, the saving of a queue, and the ability to shift songs within a queue will be coming back? 

I have tried resetting to factory settings and spent so much time and frustration on this. It should allow me to disconnect the LH Sonos one from “Unnamed room” and allow me to add it in the “TV Room” ….. but no no no … What a nightmare of a system!!!Any help be grateful for. 

I am having a party this weekend and borrowed two of my friends Sonos move systems.  In total there are three Sonos that are each setup to individual accounts.  How can I sync all three using my app without resetting each one ? I don’t want to disrupt my friend’s setup. 

I can’t add new music services to the new Sonos app. The app is up to date, I’ve tried restarting my phone, logging out and back in on the app, trying multiple times with Amazon Music and Deezer. The service page says that the service was successful added and I can return to Sonos app, but when I do it it says that the service couldn’t be added and try again later.

Please can someone help?I am using my IPad and always have but now my playlist doesn’t show, then sometimes it does.It’s so frustrating and I can’t seem to correct this feature Any help please 

I hate Sonos!  Every time you do an update, my app stops working and I cannot control the sound on my TVs.  I spent over an hour last night at my home trying to get the system reconnected, rebooted everything and tried reconnecting.  I would be told by the app that the item was connected but then when I tried to join the surround sound to the Arc, I would get the picture of the TV and the Sonos One SL and one would make the sound and I would click that corresponding picture and it would act like it was going to connect and then I would just get error messages.  Any of these systems are the bain of my existence.  We also have on at the office and when I went to change the volume, it was told that it was not connected to my system.  I spent another hour trying to follow all of the directions to connect it again but just constant error messages.  And yes, after rebooting I just unplugged it and turned the volume on the TV on.  This system should not be this difficult and I am good with a

Is there any news on an updated version of the Five?An Era 500 for example? I’m surprised nothing has been mentioned yet seeing as it came out in 2020 and is lacking some of the functions the newer Era 300 has. I’m looking to get a new speaker but just cant spend on a Five now, this late into it’s lifecycle. I’ve seen quite a few similar posts online.

Where can i find the equaliser for my Sonos roam speakers on iPad, and phone app

Hi,Is there a way to downgrade this poorly thought out new app to the previous version.The new app is not user friendly and does not appear to have a “shuffle” option for my music. I have a NAS with over 12,000 songs and now it appears the sonos app will not provide the ability to shuffle the songs. Either I have to downgrade the app to the previous version or I will have to find another method to play my in house library on the sonos setup.This supposed update is quite obviously inferior to the old one. Certainly won’t purchase anything else from sonos unless this gets rectified. Butch

When my Samsung TV is turned on, the Sonos system (Arc, play 1’s & sub) no longer automatically changes over to TV input for the system (TV Autoplay). System settings have been checked, TV auto play is enabled. Each time the TV is turned on I am required to use my phone to change the input to TV…what a load of hassle. Multiple posts on this all since recent update. System has been fully shutdown, all power and HDMI cables disconnected and re-booted. Issue still exists! 

I know you have heard it all , but the new app renders the system virtually unusable. I have 2 systems at 2 different properties.  Have used the system since you began 20 years ago.  Always raved about it , have probably 25 devices.  Always tell everyone to bet the system.  But this new app missed the mark on so many levels.  I am hoping there is a fix for the slowness/ clunkiness, lack of functionality and lost features asap.  As it stands it renders the system basically unusable.  

Hi Sonos Support and Community, I’ve had my Sonos Arc since August 2020 and recently, my Arc has started emitting this distorted/robotic sound while watching tv or playing my Playstation. At first I thought it was my Playstation 5, however I was just watching tv (Youtube TV via my Apple 4k tv) and the sound was back. On top of this latest issue, I’ve been running into issues with my Arc not playing any sounds out of HBO Max AND Netflix. I’ve read other blogs and posts and can assure you I have my settings set up correctly. Sadly I’ve either been on hold for 60+ minutes or just been waiting as #6 in line for the chat for the past 60 minutes… Just trying to look for answers as I can’t even use my tv with the sound sounding like this. And yes, I’ve unplugged my cables and replugged and tried other HDMI cables…  Any other thoughts? 

I want to add a Pro-Ject to my sonos system.  I also want to listen to my vinyl using Sonos ACE headphones.  What other sonos product must I purchase to make this work?  I do not have an ARC and suffer from all the outdated Sonos equipment I have -- it all sounds and works great but is quickly obsolete when Sonos adds new products -- it ages so quickly.  Help?

I purchased a Sonos Era 300 and tried to pair it with my Samsung smart TV by Bluetooth; the TV find the speaker in the Bluetooth speaker list; and the message is Needs pairing, so I clicked and again in Pair and connect and after less than a minute “connecting”, it comes the message of the connection unsuccessful and ask to make sure the device is turned on; with the Era 300 turned on and ready to pair. Thank you in advance for your support!  Raul.

Can it be setup like this where it is very close to the TV but sticking out fully?  

The latest Sonos software has permanently deleted access to my local music library which is stored on a rather ancient network hard drive that I had dedicated for this purpose. Unfortunately Windows 10 will not connect to this drive, calling it insecure. I have an old Windows laptop that WILL connect to it and manage it, BUT I don’t have Sonos software installed on it. Sonos App version 13.1 is the most recent Windows version of the controller app that can be installed on a Windows 7 computer. Is there any place that I can get hold of this or an earlier version? I only need it to reinstall the network link to my music library that got lost in the latest round of app updates. For other purposes I’ll use the more updated software on my iPad, iPhone, and Windows 10 and 11 PCs. All was well previously…Thanks!

Nearly all setting are greyed out in my s1 app I use. I have a pc connected to a gen 1 Connect and two new Play Ones. I have this working via my Tablet which only has the S1 app installed. On my phone with both apps the S1 app just tells me sod you, open s2. Audio kit should last longer than this Sonos. It’s pricey stuff. Support your customers maybe.

I have a rather large collection of Sonos Connect:Amps driving ceiling speakers throughout my home and outdoor speakers.  The Home theater is currently using a traditional surround sound receiver and not on the Sonos network.  There is an existing center channel, sub and (4) ceiling speakers.  None on Sonos.I’d like to get everything in my home over to Sonos.Is it possible to set up a Beam as the center channel fromthe TV via VIA ARC and use (2) Gen 2 Connect:Amp’s for the front and rear surround ceiling speakers?Will the ceiling speakers be usable for normal whole house audio fill?Will I be able to pull the TV audio from the Beam as a source for Sonos units throughout the house so I can hear the game outside or in other rooms?  

I can change the volume with my Samsung QN55 TV remote and my Xfinity remote but the Beam does not power off.

Why doesn’t the new app allow me to to tap in the left or right of the master volume slider to adjust the volume by a single increment? I hate that the new app only allows this via the inaccurate action of finger dragging only.  please bring back a + and. - for the volume please.

Is there any way with Sonos to “lock” two or more songs to play in specific within a playlist or queue?  In other words, if “shuffle” is selected, can two songs be chosen to always play together despite shuffle?  (I know I can always play the same queue in the same order without shuffle - just wondering if there is any way to “lock” songs together.)

Not showing on app cannot connect reboot all the time move 2 who has designed this fkin thing mickey fkin mouse 

I am able to airplay BBC Sounds to my beam and the connected subs.  There is sound and I can control volume.  However, in the turd new app, the BBC sounds isn’t showing up as the service that is playing thus I cannot connect to my play 1 nor play 3 speakers.   any suggestions?  I’m no tech idiot but this new app is a turd.  A rubiks cube is easier to solve  

We are adding an addition to our home and I would like to utilize the Arc soundbar, two in ceiling speakers, and sub for TV watching. I will also be purchasing an Amp to control this.  1.) Does this setup make sense and can I run everything from that amp and the sound will sync with TV?I am also adding two outdoor speakers to the patio.  2.) Can I run the outdoor speakers to the same amp and use as a separate zone? Is whatever I am playing in the new room going to play on the patio? How would I go about making them separate zones? Two amps? A port?I feel like I am getting conflicting information online (shocking I know). This feels like it should be more straight forward. Appreciate the help Sonos peeps!

Inability to  access (on iPad) my home music via a QNAP NAS following the latest Sonos software update.Following a Sonos chat I followed the advise to log on to Sonos via a computer (from which I had no problems) and delete my connection to the NAS and then re-connect. I did this and after a long delay while the library was rebuilt the connection was there on the computer but not on my ipad. Any advise would be welcome.