Spaces & Setups

I want to use my Sonos Roam, which I haven’t used for ages. So when I try to sign in using the Sonos app on my iPhone, it says “Enter the email and password for the Sonos account associated with”  -  and then it shows an email address I don’t recognise. Finding it impossible to sign in. I’m using the app on an iPhone 14 Max. Thanks 

What soundbar works with LG OLED C1 AND Bluetooth earbuds (or other) connected at the same time? I am considering moving the Beam 2 to a different TV and buy a new soundbar.Sonos Beam 2 is not compatible. Have tried mentioned fixes from this site to no avail (including recent delay setting). Only unplugging Beam will allow Bluetooth streaming from LG C1.

I need a way to use Sonos without giving location.My local network is my local network and location is irrelevant so I don’t want this intrusion in to my business. I don’t want to have to report my whereabouts to the manufacturer of a piece of hardware I buy. The concept is frankly bizarre.   

Hi allI recently purchased Samsung S95c which has the OneConnect Box.I have a combination of Sonos Arc and 2 Sonos One for rear sound.I have Sonos Arc connected via HDMI 2.1 AUDIOQUEST Pearl 48 cable to the HDMI 3 eARC port on the Samsung OneConnect box. I enable the eARC function and it works at the beginning. After some time, sound drops out and TV goes to TV sound. After a couple of seconds it goes back to eARC. If I disable eARC, this does not happen.TV is running latest SW 13.10.3 and Sonos Arc is running 15.11.I have also tried with HDMI cable that came with Sonos Arc and it had the same issue.Has anyone been able to resolve this? Thanks

The Sonos Speaker does not support bluetooth because there are losses. however, there must be protocol and software(device drivers or middle ware) which should be able to connect the five as an output speaker from my PC or phone.I do not need to connect a external device to do the same.Buying such luxury speaker should come with atleast these features or atleast allow the community to develop such software.

I have been told that I can no longer update my system or add products to my existing system because my iPhone operating system is too old. The mesons as follows: The OS on this mobile device is no longer Supported. Which basically means I have to get a new phone if I want to receive sonos updates!!

Hey, I know there were a couple of posts saying that this had now been fixed in a firmware upgrade.  My system is fully up to date But I cannot get my Sony Bluetooth turntable to connect to my era 300s. Am I missing something?  Do I have to do something manually to upgrade? All I get told is that my system is up to date.  

I just received the Ray bar. My television is an older Samsung that does not have an optic cable connection. Does anyone know of any solutions? I’ve found an optic connector with RGB connectors and wonder if anyone is aware of something similar as a solution? Thanks!!

I have updated to S2 app and added a move speaker to the 3 Sonos 1s, 1 Sonos 3, play bar and sub . The S2 app keeps dropping the speakers and I can’t see them on app, they will then re appear only to be dropped again later, this is very annoying. I have a play 5 also which now operates on a S1 controller on the same WiFi network and this seems to be operating ok. Are there fixes planned to be made to the S2 controller app as it seems very unstable or should I revert all speakers back to S1 controller if that’s possible?  

I have an Arc and the mic turns on and off without warning at random times. It makes a tone every time this happens. It does it with music or the tv. I called sonos and got a replacement, but that didn't fix the issue. How is this happening with a capacitive touch button when nothing is touching it? Is the device just designed horribly and there is no fix?

I have a large gym area about 12m x 5m with a double height pitched roof, what would be the best set up, 2x5s or 2xEra300 I wood have an arc on the Tv and a Sub Gen 3, any suggestions?

Hi i am new to the forum and have a question about listening to talking books. We both have the app on our phones logged in via one account and my wife listens to music and i want to mostly listen to talking books but music as well. The great majority of our content both music and books is stored on our NAS server in separate folders. In the App there is only one music library so books and music get mixed up when looking in Albums or artists etc. I know you can access the folders separately within the music library but then the search by folder/artists etc is not so good and you have more menus to get through.Does anybody have a solution for this? or would a development request to Sonos be the best way to go? Thanks

This is the the worst Sonos product out there, and we have 15 total products. the connection almost never works; it won’t charge, and the music cuts in and out almost every attempt. don’t buy this piece of crap

With the rumours building of an upcoming Video Streaming Set Top Box or Stick, I'm really excited about the potential this device could bring.  My feature request is, if Sonos do launch a Set Top Box or Stick, that it enables Wireless connection to Sonos devices (no need to connect Soundbar by HDMI). I also really hope it opens up the option to not have to use a Soundbar at all for Home Cinema and be able to wirelessly connect Sonos Speakers instead.egFront Left One/100/300, Front Right One/100/300Rear Left One/100/300, Rear Right One/100/300 I use Sonos for Music so prefer the stereo separation of 2 Sonos Speakers over a Sonos Soundbar. But would like the option to use the Speakers for my TV Audio aswell. Currently not an option. Please Sonos, utilise your introduction of video hardware to its full potential and provide us with the above functionality. 

Hi,I ordered an immersive set (arc / sub / oneSLs) on 06/04 with an estimated shipping date of 06/13. As of today (06/24) the order still shows preparing to ship but there has been no shipment. On repeated conversations with customer support I am being given the same parroted responses about system updates and with no clarity on when or how long will it take for them to ship. Has anyone received their orders recently (socially those who placed the orders in June itself).  It is extremely disappointing and frustrating. My two cents: Sonos should stop taking back orders since clearly it’s unable to fulfill them in time, at the least till it gets back enough inventory. I ordered PS5 day before and it arrived today despite known supply shortages around the world. 

There appears to be no setting to disable sound effects for touch controls on the Move so when adjusting the volume of the output, you get a disturbing beep for each tap. The volume of the beep is tied to the volume of the device so the louder the volume, the louder the beep which is distracting given that it plays over the intended audio.   There are a couple of closed posts on this topic from >1y ago (indicating that this also affects other products than the Move) with an answer that says Sonos will refer it to their engineers. Sonos, can something be done about this seemingly pointless (to me) function to at least handover control of it to the user?

Hi,We want to gather some details from people experiencing issues with playback of 7.1 LPCM audio streams on a Sonos Arc or Beam (Generation 2), via an LG television set. Specifically, when channels are playing from the wrong speakers - for example, but not limited to, if you hear dialogue only coming from the rear speakers, consistently.If you have experienced this channel mis-mapping, please provide, in this thread, the following details:Your LG TV model numberYour media source device name and model number or TV app that the issue was noticed on, and the name of the movie/show that was affectedModels of any other HDMI devices connected to the TV (if applicable)The confirmation number of a Sonos system diagnostic submitted while the affected media was playing and 7.1 LPCM was reported in the Sonos app.Thank you for your assistance.  

I couldn’t find new updates to this topic within about the last year so I am throwing this out there again for an update.  What music streaming services stream/play in lossless through Sonos?  If not answered in the first question, does Apple Music stream/play in lossless through Sonos?  Thank you.

I am wondering which products I should upgrade and in what order since I cannot upgrade everything at once. I’d rather do it gradually. My current system has 3 Play:1 devices, 1 Connect, 1 Play:3, and 1 Playbar.  I use a sonos connect with a turntable.  It’s not completely reliable anymore especially if it is used with a device that is farther away in the house. One of the Play:1 devices is connected to my router. I’d rather not have to do that if it was possible.  

I am interesting in upgrading my Sonos One speakers. Trying to determine if I should purchase 2x ERA 100's and a sub mini or 2 ERA 300's for an open concept room aprox 620 sq ft. Dolby Atmos is not a priority at the moment

Hi, my setup is: HDFury Vrroom, Panasonic UB820, Sonos Arc, Epson Projector. The settings on UB820, under “Digital Audio Out”: 1) Dolby: bitstream, 2) DTS: bitstream or PCM (same result), 3) Secondary Audio: Off or Auto.  When I play DTS-HD bluray, I get no sound.  On the Sonos S2 App, it says “silent 7.1”.  If I switch the Secondary Audio (on UB820) to ON, I get DTS Surround 5.1.  However, if I play Dolby Atmos bluray, I only get Dolby Digital 5.1, and no Dolby Atmos.  I can only get Dolby Atmos, if I set the “Secondary Audio” to Off.Any help is appreciated.Thanks!

Will lossless be avialable using Apple Music/S2 app on March 28th or just Dolby Atmos  Moderator note: We updated this article in October 2023 with new information below.Lossless music from Apple Music isn't currently supported on Sonos from the Sonos app or the Apple Music mobile app.Sonos currently supports streaming hi-res audio from Amazon Music Unlimited (which streams up to 24-bit, 192 kHz). In order to listen to hi-res audio from Amazon Music on Sonos (which Amazon calls “Ultra HD”), you’ll need to sign up for Amazon Music Unlimited. (Note: when streaming on Sonos, the maximum sample rate is 48 kHz.)You can stream spatial audio from Apple Music to Sonos speakers that support the format. Here are some more information regarding lossless and Atmos music:The Beginner’s Guide to Hi-Res Audio The Beginner’s Guide to Spatial Audio Listen to Dolby Atmos Music on Sonos

I’m working on a large system for a customer. 95% of the system is all in one large space. We have a mix of subs, Play:5, Fives, Era 300s, and and Arc. Everything that has a network jack is plugged into the network. The network itself is Comcast>Sophos>10 gig Netgear core>Unifi Switch > access points and remote switches. By remote switches I mean several 8-12 port switches throughout that are connected back to the Unifi switch. We are experiencing latency in using the app to pair zones, change music, navigate etc. Also, our players are randomly dropping offline. Here is the network map. Normally I only deal with Ports as sources so this one is a bit out of my usual expertise.  

Setup my first Sonos system in our bedroom. It’s not overly large, but a pretty sizeable space: 17.5’ x 19.3’.I started out with 2 Era 100s as a stereo pair + a Sub Mini. Ran Trueplay and put the system through its paces.  My initial reaction: Color me impressed. Solid, full range sound, even at extremely low volumes for nighttime listening.  The Eras have impressive imaging and presence in the room, and pair exceptionally well with the Sub Mini. They lack a little bit on the high end, so I applied a +2 Treble to extend the highs a bit before they roll off. I was particularly surprised at the smooth, uniform output from the Sub Mini, even with it being corner-loaded. It’s not going to win any awards in the 25Hz SPL category, but musically, I could not ask for more from such a small sub.Given that I never want to leave a question unanswered, I recently took advantage of the sale on the Sub Gen 3 and ordered one to A/B compare against the Sub Mini.  The Sub was placed in the exact same l

I have recently moved to an samsung android device. On my apple device it was easy to delete songs in a playlist. How do you delete a song from a playlist on an android device?