Spaces & Setups

Hi everyone,   I've been searching online for days about this and I have yet to find any instructions.  How do you add multiple Spotify accounts to your Sonos system? (Android) Every time I go to add a new account it gives me an error message of “Spotify account is already set up on your Sonos. No need to install it again.” Im not trying to setup a new service, I want to add multiple accounts.  Sonos completely miss out this step on their online FAQ section which says:   https://support.sonos.com/s/article/3624?language=en   Adding additional accounts Adding another music service account follows the same process outlined in our Add a music service to Sonos article. (Not relevant as I dont want to add another service. There is a hyperlink in this sentence which takes you to another page with instructions to add another service.  When i try do this anyway,  it gives me the error message above I described) If one or more accounts have already been added for a music service, you'll see eac

I’ve just ordered a couple of Ones to pair with my Beam for Surround. That being said, now I’ve done so I’m a little confused as to where to place them. I have the TV on one wall, with the Beam by it, seating position in front.    I considered getting stands to put directly behind the sofa, but I’m not a fan of how the wires would have to run from one of the existing outlets. either by the TV or the back of the room to get them powered and they’d probably look a little out of place.    I’m currently thinking it may be better to place them on top of the counter at the back of the room, ~3 metres behind the seating position. Would that work or would they really be too far away to be effective?

Hi all, sorry if this has covered before. Can i pair a play 5 (2nd gen) with a play 1 (1st gen)?   I just bought a Sonos play 5 (2nd gen) and someone is selling me a Sonos play 1(1st gen). I’m assuming they can be paired and use them as a single setup through the Sonos app, I’m I right?   thanks.

I have Airplayed from iTunes/Apple Music from my MacBook to my Sonos system ever since I got the system two years ago. Suddenly when I stream from what is now Apple Music (formerly iTunes), the sound is slightly muffled, and there is this playing-in-a-cave sound… kind of like bad live audio. This problem does NOT exist during TV use, nor does it show up if I stream from Apple Music on my iPhone. On top of that, I can stream, say, a YouTube video from my MacBook using Airplay, and the sound is good there as well. In other words, I’ve isolated the situation, and it’s unique to streaming to Music. Other than the muted, distant sound, if the surrounds and sub are turned off, the Beam sounds kind of crackly, and close listen sometimes finds no music coming from parts of the Beam. Either way, it’s all muted and flat sounding. Normally I could use my Beam as a stereo unto itself, just not nearly as superb as the full system.  Anyhow, does anyone have any ideas on this? It’s my primary way to

Hi, I am considering purchasing a MOVE for mainly outdoor use, but I may also use it indoors.  Can the MOVE run on AC power, as well as the battery?  Or is the AC base only for charging? I have an AC outlet outdoors and am wondering if I can take advantage of this existing power source.   Thanks. Greg

What is the speed of the Ethernet ports on the back on the AMP / Port devices?  I know music streaming isn’t bandwidth intensive but in my older Sonos ZP100 I’ve been using these ports to power a simple IP device.  The ZP100 ports are 10mbps and I was hoping the newer models were faster - but can’t find it in the documentation.  I’m hoping 10/100 - and Gigabit if I’m lucky.  Anyone know for sure?  

Hi, I purchased a Sonos beam recently and I am unable to use Bluetooth headphone unless I unplug the beam. Baby is slightly a bit to young to appreciate the beam sound quality even with night mode turned on. Is there a software update coming soon that will allow me to turn off the beam so I can use headphones? 

Hi everyone. It’s my first post and since I have 2 Play 5s and Beam in the basket and the support guy is fluffy on details, I wanted to check few things here. Thanks in advance. I want a setup to be able to play music with decent stereo separation: streaming + vinyl; and to watch TV/movies. I don’t need 5.1, just solid stereo with balanced bass would be fine atm. This is a reason why I ditched Beam + Sub. Few things… I heard I can’t have Play 5s acting as a stereo group and linked with Beam at the same time. How long does it take to switch the grouping? Alternatively - can Play 5s be paired with Beam and act as far front, so the stereo separation would be there for TV and music (with Beam possibly playing as the central speaker)? Any delay to expect? How long does it take to switch the input to aux, to listen to vinyl records on 5s (or with Beam)? Any special way to do it? Yeah… the turntable comes with a phono EQ built-in. My home is google-based. I don’t expect a tight integration as

Hi, Is it possible to use my Sonos One and stream what I’m playing on my MaBook Pro using Algoriddim Djay Pro2?   In preferences I can’t seem to find the option.

I am experiencing an audio delay of 2-3 seconds when configuring 2 of my macOS systems to send audio to the Sonos One as a system audio output device over the AirPlay protocol. My iPhone is able to send audio to the Sonos One over what also appears to be the AirPlay protocol with no lag. Repro Steps on macOS (Catalina 10.15.4 and Mojave 10.14.6): Open System Preferences. Open Sound. Select the Output tab. Click the name of the Sonos One device (where device type says AirPlay). Do one of the following: Play a video in any browser, such as from YouTube. Play a video using VLC. Play a video using QuickTime Player. In all of the above playback scenarios, it takes 2-3 seconds for the Sonos One to start playing the audio associated with the video, and that audio it plays lags behind the video by a similar number of seconds. How can I eliminate the audio delay to the Sonos One when playing from a computer?

Can i use the sonos trade in offer to get new product and still use that  legacy product the connect amp in my garage or will it no longer work. Thanks

Hello. I am wondering if anyone knows how to get the Sonos Beam to play the sound from my PS4 Pro while it’s connected to the Philips Hue Play HDMI Sync Box(HSB). My setup is as follows. PS4 Pro connected to HSB. Sonos Beam connected to HSB. HSB connected to the only HDMI ARC port on my Sony XBR900e. As I understand it, the PS4 Pro needs to use the ARC port to get the benefits of HDR so that’s why the HSB is connected there. If I unplug the Sonos Beam from the HSB I get the audio to play from my tv, but once I plug it in, I get no sound.   Any ideas are welcomed! Thank you!  

Hi first off, thanks for a one who can help me in advance.  I have owned a Play 1 for a few years now, and finally want to take the plunge into a full surround sound system home cinema type situation. I have read that for surround sound to work the two, L and R speakers have to be identical. Meaning. Would I need to get two new One and One SL’s for the idea to work?    and the second question is do I need to have a subwoofer for the surround sound system to work? what would I need to get a surround system working with what I already have?     I would love all of the new stuff but as you all know it’s quite expensive and I can’t afford it all right now!    thanks so much for any help as any advice would help.    matt. 

What more can I check to determine why my subwoofer makes a rattling sound with medium to strong bass notes in music or movies?  It is not something else rattling on a shelf, etc.

My parents has a Sonos beam that is connected to their LG TV. They have a Apple TV and a blu-ray player that is connected to the TV. The Sonos beam is connected to the TV with optical cable. The Apple TV is used on a daily basis while the blu-ray player is more rarely in use. Sonos beam plays sound from the devices when they use them, but when they are controlling the sound on the Apple TV (with the Apple TV remote) it shows the LG TVs sound controlling, and when sound reaches level 0 it is often still sound (it is like the Sonos beam is in another sound level after it has been used on radio or Spotify). I changed the preferences on the Apple TV from sound output to be Apple TV to be Sonos, and then the sound controlling works perfect, but this automatically changes again after turning off and on the TV once. Any tips on what they can do and still use both Apple TV and their blu-ray player with Sonos-sound?    

Can somebody please help me !?!?   All I want to do is stream from my iPhone 11 Max to my Sonos Play 5 1st Generation.   I’ve tried via Apple Music - failed  I’ve tried from the SONOS App - failed I’ve tried from Apple Homekit App - failed  I’ve tried via Airplay - failed   Is my Play 5 1st generation too old to do this?    I’ve seen lots of articles stating that you can connect 2nd Generation Play 5s   Even a cable from my iPhone into the Play 5 would be acceptable as a last resort if there is such a cable.   Many thanks   AJ    

I just replaced my two Play:1s that I was using for sorround with my playbar, with two Ones Gen 2 because I missed. I tried different things, but I was only able to do either airplay as a group or sorround. Googling a bit told me that it’s either sorround or airplay. Can this really be true?

Hello, I’m considering getting a sub to go with my playbar and play one’s but I live in a semi. My sitting room is joined to my neighbours sitting room although my tv is on the opposite wall. Will I have to keep the volume so low that it’s not worth having a sub or do isolation pads work?   Thanks

So I am doing this on the cheap, but it is a rarely used room in my house.  I have a new sonos amp connected to five speakers in the room (yes, it works!) and a roku ultra.  Is there anyway to create a home theatre experience here without having to buy a used receiver of some sort?  HDMI splitter? Ethernet cable?  Optical?  Get an old sonos amp?  Looking for some advice on what might do the trick.  Thanks!

Hi all    Just wondering if anyone  can give me  a heads up on this    .    i have a play 5 (gen 1 )  and was looking to buy a move  and  was just wondering if i could pair it up  with the play 5 while it was in the house ..   

Hi folks!    I currently have a playbase as my TV speaker. I recently chose to pick up two used Play 5 Gen 1s for my new larger room I am moving into (24 x 17) as they were the same price as Play 1s.    I am now reading about potential surround issues for the Gen 1 Play 5s, or the only option for them to play the same audio with a delay? Are play 5 surrounds only available for the Gen 2 or is my setup feasible at al!    If so, would the best option here would be to sell my play 5s and go for two Play 1s instead (and maybe a sub in the future)? Would this be sufficient to fill the room? (50% TV / 50% Music)   Thanks All! 

Hi, does anyone know if 8D music plays through Sonos speakers? If not will this potentially be part of the S2 release in June? Or is it a case that 8D only works with headphones? Thanks

Does Sonos App support Apple Smart Playlist?

I have been using 2 Play 5’s (gen 1) as a stereo pair for a couple of years without problem. The other day, one speaker seemed to ‘disappear’ from the system. I have tried a set-up, both through the app and via an ethernet cable and router, but with no joy. One speaker still works fine, but the one that ‘disappeared’ doesn’t. On the top, the button that looks like a speaker with a forward slash through it is constantly flashing….Help please|    

Hi is there a way to stream audio that is playing on my MAC, Ipad or Android device to Sonos - if Sonos doesn’t support the music services (EG: Soundcloud private links or Instagram Live) there is not easy way to play it through your Sonos system - seems like a much needed product feature.