Spaces & Setups

Our Canton DM5 soundbar has recently packed in after 6 years, unfortunately i cants get it repaired. We have a pair of Sonos speakers in the lounge paired in stereo, a One model ,the other an SL, they are both controlled by a Amazon Echo Dot. I was thinking of maybe buying a Sonos Beam, but i wouldn't want it connected in any way to the speakers we have, neither of us are interested in surround sound or cinema sound. Would we be able to just have the Beam soundbar for the TV with no Alexa on it., and in no way linked to the stereo pair. Another option is a Sonos Playbar, that would be a refurb one from Sonos , i did have a demo on one of these a good few years back but couldn't justify the price then. Any advice appreciated

Whilst removing my Sonos bridge the system told me to upgrade to sonos2, which I did. However that upgrade now does not recognise my play 5.  I want to revert to Sonos 1 but seem unable to do so as Sonos 2 keeps coming up every time I try to reinstall Sonos 1. How do I get back to Sonos 1?  

I just installed Radio Paradise.... which displays the album cover for each track as it plays (nice).  As the tracks changed I then realised that the S2 background is colour coordinated with the predominant album cover colour, where the overall effect is a rather sickly kaleidoscopic display of weird pastel colours (Not nice).Good grief. 

I own 2 play 1, a play five, a connect amp, and a move. Do I need both S1, and S2 apps to listen to my wholesound system now?? If that’s true that is totally unacceptable! 

Can I connect the Amp with a third party subwoofer and Sonos sub at the same time?Sound quality aside, is this possible? 

Now that S2 has been out for almost a year, are there any updates as to whether dark mode is being worked on? I mostly use my Sonos at night when I'm home, and it's very annoying to have the Sonos app blind me in the dark as I'm trying to listen to relaxing music to sleep. Nearly all my other apps have a dark mode already, and even my small regional bank app has a dark mode. It's become part of the design guidelines for Android and iOS such that the Sonos app sticks out like a sore thumb at night. Please update us or raise the priority if it's not yet being worked on! 

I’d like to +1 the feature request that the app support “natural sort ordering” for the Music Library.A natural sort order would allow numbers in track titles, playlist names etc. to be organized the same way (numerically) whether or not the number is written as 1 or 01 (or 001..).The average user would have no reason to expect that the number 11 will come before the number 2 when organizing their songs and playlists, unless they edit 2 to be 02. So the strictly alphabetical sorting that the app does now only works for the users who already use it with their own music collection with 100% consistency, while causing issues for all other users. Natural sorting however, works for everyone (or is benign to some at worst). The integration with streaming apps is great, but I have been blown away by how quickly and easily S2 indexed my music collections including several hundred old iTunes playlists. I’ve rediscovered music in my library because of it! So I will be using the Sonos Music Libra

Why do you jokers at SONOS not supply a charger with the Roam?

I have two play1 paired to a beam, the left had speaker crackles when the volume is turned up on the tv.

HiI have Sonos Arc connected to TV LG 55LB650V via HDMI-ARC. Other stuff (e.g. AppleTV4K) connected to TV's HDMI. All 1.4 cables, sw updated, SimpLink on.I know it's old TV :), but CEC works on HDMI-ARC - TV falls asleep well when AppleTV is connected here and I poweroff it. Not with Sonos Arc.Other CEC actions (power on, HDMI# switching) works with Arc as well. I also try using API:POST /players/{playerId}/homeTheater/tvPowerStateSending parameter tvPowerState:ON - response "{}" (=ok) ... TV wakes up - good.STANDBY - response "{}" (=ok) ... but nothing happen on my LG TV Any idea? ThanksPetr

Just changed from Bose soundbar and sub to sonos arc with sub and twin ones as surround.    The sonos is so hard to hear dialogue with the sound level down yet the action scenes are very loud. Finding myself constantly adjusting the volume and the wife is asking if we have wasted our money changing to sonos.    i have been playing all night with the app, trueplay on and off, loudness on and off etc etc. Have the surround speakers turned down to help a little but never had ti do any of this with the bose 300 system.    Running Sony KD-75X9400D.    any help appreciated :) 

I have one large floor speaker in my garage that I want to wire to my amp. The amp will only power one speaker.How should I wire it?

I cannot use my Sonos S1 controller because the black prompt screen can’t be removed. I have no S2 products, and no interest in upgrading to S2.Nothing works — there is no link I can find to remove the prompt and use my controller the way I always have.  

Hi guys. Recently bought a new LG G1 and I love it, it replaced my CX which had a faulty panel however the G1 will not pass LPCM or Atmos to the Sonos Via E-arc Passthrough. If I put it the LG on Auto I get Dolby Atmos but no LPCM for my Switch, Apple TV and PS5. With the CX it at least passed it through, although always in LPCM 7.1 which I know they intend to fix. If I try in my Xbox to put LPCM or Atmos on it says your receiver doesn’t support this format. Is it because the TV is so new the Arc and it aren’t communicating properly. I’m really disappointed and I love my Arc and my G1 but would like my sound to be accurate. Any ideas or is this a known problem?Thank you

I have always had intermittent connectivity issues with my Play 3 speakers and Playbar.“ Can’t connect to Sonos” or “ Can’t find music library on my MacBook air “- I get this message when I’m actually using my MacBook air quite often…This past week the problem has got worse, I can only connect if I switch my router off and on, which can take 4-5 minutes. Right now I can’t connect via my MacBook air or iPhone app even though the radio is playing through my 2 Play3 speakers after I connected earlier when I switched the router off and on.I do not have wifi service/ speed problems, nor have I changed my router etc.. and I’ve submitted a number of diagnostic reports to Sonos recently with no response. I have also re-installed the S2 app on both MacBook air and i12.I’ve resorted to using a couple of bluetooth speakers without issue.Help

OK, I understand I can get many music services on Sonos for my new Roam. My coach/granddaughter is all fro Spotify. But I see that I can also get music on the Sonos app S2. I think that is correct so for anyone who has done their reserch into the S2 service vs. Spotify, I would appreciate your insights.Thanks.

I have a Beam, 2 Play Ones and a Sub Gen 3 set up and am experiencing sound dropouts when watching live TV only. The sounds drops out for a split second and then comes back in. I do not experience any dropouts of audio when watching recordings on my Sky Q box or when watching Netflix or Prime through the apps on the Q box. I had a HDMI cable running from the Sky Q box to tv HDMI port 1 and the Beam connected to port 2 (Arc). In an attempt to resolve the audio dropouts I have tried:1) Unplugged all other HDMI cables apart from Sky Q and Beam2) Changed the HDMI cable from Sky Q box to TV to 4k cable3) Tried optical adaptor supplied with Beam4) Played about with LG TV settings as suggested in other posts (PCM, HDMI control off etc)I am still experiencing the audio dropouts. My diagnostics code is 633986811. Thanks.

So I'm considering ditching my Sonos Sub. Without TruePlay it sounds like mud in my room (thank you Sonos for not facilitating TruePlay on Sub without a soundbar, more money down the drain).I'll probably get a high quality, 12 inch subwoofer and connect to the Amp's subwoofer out.If I do this, what kind of control will I have in the app as compared to Sonos Sub? Will I still have crossover setting? Sub volume? 

I just found out that the newest MediaMonkey 5 software can easily stream directly from my Windows 10 PC to Sonos.I’ve been using MediaMonkey software to manage my massive music collection with a lifetime license for 15 years now and just installed the newest version. Version 5 has a “Cast” icon on the lower right that lists all my Sonos and Google devices. All I have to do is pick a Sonos speaker to stream it there.One limitation is that MediaMonkey streams only to one speaker by itself. I still need the Sonos app to regroup my speakers, mute speakers in other rooms, or adjust volume on individual speakers.MediaMonkey provides full music file management functions without Sonos’ pesky limit of approx. 64,000 files. My personal music collection has more than 1 million songs and MediaMonkey has no problem with it. The only accommodation I made was to turn off automatic library scanning when my collection reached north of 500,000. Now I just run a manual scan about once a week.MediaMonkey

The UK’s Planet Radio (ie the Bauer stations in the UK ) have been added as a new music service, currently in Preview mode.  The premium streams are listed, but don’t play, and there doesn’t seem to be any way to tell Sonos my account details anyway.  Is this going to be fixed soon?

I’ve just bought a Sonos arc to replace a Sonos Beam. Pretty underwhelmed as I’m find it hard to tell the difference between the Arc and the Beam. Is there any way to check if all the speakers on the arc are working?

Back in March I had received my new Port to replace one of my Connects. When I received the port, I did a sound test of it and my connect still running S1. The sound was excellent, very detailed and full. After a couple of days, I went ahead and installed the S2 operating system. I have been streaming most of my music these days and I’ve gone from being happy to almost regret as far as sound quality. I have S2 compatible Connect that I ended up switching from the new port, and I have found the Connect sounds a tad better, but not like it did prior to switching to S2.  I have always run my connect through a hybrid Dac that goes into my system, and I just find the sound quality is really compressed sounding, the low end is lackluster and the highs are not near as detailed as they were before I ever started to upgrade due to another connect no longer being supported. Basically the sound was night and day from my original Sonos that I’ve run for the last 7 years. I also did a trial of Qubu

When my roam is placed on a Qi charger and it is fully charged, if I leave it on the charger and play a song. When I have finished playing, the roam seems stuck in a state where the charging is turning on and off and on and off…….How to fix this problem?

Currently have Beam with new TV. Want to get Roam for music and need to know if I can use Bluetooth between Roam and Beam (the audio push) when the TV/Beam is turned off.

Didn’t see anything on the forums so thought I would offer it up to use this space to provide any feedback on stations on Sonos Radio introduced but also offer up ideas for new starions.