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I have a Sonos system with 4 devices. My iPhone controller tells me it is registered but when I log onto my account it says no products registered. This is a bug, how do I fix this?

Hi sonos and fellow users, I’m a Installer for a Audio and video company, Doing lots of sonos installs. I have many installs which uses the sonos connect amps with inceiling speakers for multi room audio, which also includes tvs. I have many clients want Audio from the tv to their inceiling speakers but without having a sound bar, they are trying to keep the wall clean as possible without having a sound bar on it. Can Sonos introduce a optical in on the connect amp (version 2), and also maybe a external IR sensor kit so when the client uses the original TV remote, it will have the ability to change the volume up/down, almost the combination of the playbar and sonos connect functions rolled into one connect amp. And if it has a optical in (for the tv, and analogue in.. for cd etc) the connect amp will have the ability to have to have two sources run into it. The other feature is default source option, so if your running music from Spotify, etc, soon as the tv is on, it overrides th

I have been using Sonos for a few years and it has been losing connectivity to iTunes on my Mac every few days.  Normally I have to try to rebuild indexes or clear the queue a couple of times and after a few minutes it reconnects.   A couple of days ago it completely lost all connections to iTunes.  Now when a try to connect to the iTunes folder I get the following: "Sonos was unable to add the music folder.  Access to the shared folder //[MyComputerName]/Music" is denied - check the user name and / or password". Note: [MyComputerName] has a real value (no spaces) that is the same as the NETBIOS name and the computer name in Sharing. I've read a number of threads with people with similar problems and have tried the following: Rebooted everything in the recommended orderSet the NETBIOS name is the same as the computer name in SharingToggled File Sharing off and on a number of timesMoved the iTunes library to a different location on the iMac and forced iTunes to

Hi Im having 2 different problems with My Sonos system, wich is quite new out the box. System: Two Play 1 speakers One soundbar One sub Set Up as surround, plugged in with optimal cable to my television, soundbar is connected with ethernet and the rest Wireless. The soundbar is giving a constant low " high pitch " noise at All times wich is getting really annoying when not watching tv or listening to television - my soundbar is placed 2 meters from my router. I have encountered that my playbar wont always go to standby after watching television, so even after 8 hours of sleep, and i enter the loving room, i can hear the high pitch Sound, and then i know it hasnt even went idle/standby. I ran the diagnose: 8263252

Currently Currys in the UK have the Play 1 in Black or White selling for £134 with free delivery. I also get an 8% discount via my employers reward scheme so I'm going to bag me a couple of these beauties. I already have 5 Play 1s and that, obviously, is no way near enough!

I have recently started having an issue where some tracks will not play with the error "track not encoded correctly".  I have moved my Sonos Bridge away from my wireless router to see if this helps, and although response times are a lot quicker I am still unable to play some music.  I have generated a diagnostic report - 4066834. The issue only seems to have started when I installed a new router, so it is very possible that this is causing interference due to the signal being better.  My bridge is hard-wired to the router so I have probably moved it as far as I am able. Many thanks in advance for any help you can provide.

Hi all, Is it possible that i can't sort any playlists either alphabetically or date added? I tried for quite sometimes but i believe it is impossible that Sonos doesn't correct this..... Please advice 🙂 best N

I have the play bar, sub, and two play1's set up as surround system to my Panasonic Viera. All of a sudden the system shows in the living room only the following: "+?+LS+RS". Where is my Playbar and sub?

Let me first say, I love Sonos as a product. They look stylish, are extremely simple to set up and operate -- and are reliable. That said, I can't help but find myself frustrated at the Sonos Playbar and Playbase. The features these components are lacking are just baffling to me. I could understand when Sonos refused to support "high resolution" audio for music. The argument was a cost benefit one - and I could see where Sonos felt that the customer demand did not equal the costs of support. But, when it came to home theater - things change. You cannot assume that home theaters are equivalent to music - especially to people willing to invest more than a thousand dollars on theater gear. People experience cinema differently than music. The argument that held water for audio was weak when it came to home theater. The argument for audio was "the majority of music listeners are moving to online sources and we support these more lossy options" and CD quality. But, whe

Dear Sonos, I’ve been a loyal customer of Sonos since the first generation of players were released over a decade and a half ago. My extended family are loyal Sonos users, and in our combined properties we have purchased dozens of players over the years. Sonos has been hands down best home stereo product since the advent of digital CDs. We have never hesitated to recommend Sonos as the only solution when it comes to home audio. Over the years, we’ve applauded Sonos’ advances in hardware and software. However, the recent spate of onerous firmware updates is now making the system unusable. In recent months, I have had two forced software updates prevented me from using my system for hours. This happened because my phone updated the app when at work. Then I would get home to find out that the new app was incompatible with the player firmware. The last update was especially insulting, when it forced me to confirm my email address. (As if that is what I want to do when I

Hi I have just recently bought sonos play 1 and at night in the bedrooms the led glows, however it does turn off when the system goes to standby some hours later. Can the system be put in to standby sooner?

I have been a lover of Sonos for years. My whole home is set up. And since the latest app I find it nothing but frustrating. I can't figure out how to change songs, how to find rooms, or do anything I want to. It is counterintuitive, frustrating, and time wasting. What I used to love was that anyone could figure anything out. I stare at my iPad or my computer or my phone and really just want to throw everything across the room and turn on a transistor radio. Major fail as far as I'm concerned.

Why no sound? Surely this is an oversight I have my entire house hard wired for sound at present I have built In speakers in every room ceiling apart from my office, I currently have three connects and a connect amp for the turntable I also have the playbar so I have been building the system slowly over the last two years, I have a retina 5k Mac and run the app from either my phone or the Mac if I'm in the office I don't currently have any speakers in here why can I just play the Sonos play list through the Mac i'm using sure it can go to all the other rooms too but why can't I play it through the Mac is there a fix for this it seems silly not to allow the host pc to play the songs too

Hi, When I listen to the radio (Tunein) on Sonos, I sometimes get what I would describe as a sort of stuttering, which is particularly noticeable on long-held musical notes. I have a Sonos Connect linked to a Cyrus stereo, where it is acute, but it is also noticeable on my Play1 (now that I am listening for it) Powering down the Sonos system and restarting seems to address the issue, so I'm inclined to think it is not broadband performance. If I switch to another music service, such as Google-play, I don't get the issue. Also, streaming from my local library across the LAN doesn't exhibit the problem either. I've tried copying the native streaming links from the BBC and adding my own radio station, but I get the same issue. I listen to a mix of BBC Radio 6 and 2. Any ideas or help gratefully received. Cheers Mark

Hello! If you want to control easily your Sonos system, try the app Sonosequencr. You can do a lot of things with one touch, like surrounds level, pairing, unpairing, etc. It's really a good app et I use it every day!

I just bought a playbar and I don't have a digital optical input on my tv. Is there an adaptor out there I can use? My TV is only 5 years old so I'm surprised I'm having this much trouble setting it up

Hello, I have a couple of play 1 and a single play 5. My problem is that where the play 5 is located wifi coverage is really low and unstable so I have used an ethernet cable to link it to the lan. The play 1 are both located in two rooms very near to the router and the wifi coverage is very strong and steady, and anyways I have no chance here to connect them with an ethernet cable. I don't know if this is a normal behaviour but as soon as I connect the play 5 with cable it immediately switch in boost mode becoming itself hotspot for the other two play 1 but due to problem shown upper it is to far and often play one units lose the connection. Is there a way to configure play 5 on ethernet and play 1 on wifi provided by router? thanks in advance for you kind support. regards

We recently bought a Sonos Playbar and Connect Amp. The latter is connected to wall speakers and the playbar is connected to the TV (Samsung MU 7000) vis optical cable. TV is run through a Fetch TV box. We have existing Sennheiser Wireless headphones (TR120) which we have used in the past to connect to the TV via an optical adapter. There is only 1 optical port into the samsung box. I have read a few threads on the topic but still having issues on how to make the wireless headphones work easily to be able to mute the TV and use the headphones but have had no luck. This is an outline of what we have tried below: - We tried pruchasing an optical splitter which didn't work - We have also purchased an optical Toslink switch (with 3x In and 1x out), however if I plug in the Sonos and headphones into different Input 'In' and a separate optical plug out to connect with the Samsung TV I get nothing on either - I have tried plugging in the playbar as the out cable to the switch whic

Recently the playlists I created in Spotify wont play through my Sonos system. The lists work fine on my PC's and sevices when using the Spotify app. While the playlist title appears in the playlist on the Sonos interface (desktop, Ipod and android) the songs themselves are greyed out.

The newly redesigned app for iOS is GARBAGE. A huge step backwards for what was an efficient way of routing music to specific rooms and speakers. It takes multiple non-intuitive steps to get the content to the place you want it. Talk about a massive screw up by the UI team. Who approved this mess? You have to tap three extra steps to get the music to the right location, and even then, you get caught in loops back and forth just trying to associate a source with a room. Seriously. Go back to the previous UI. This new one is a disaster.

Hi All, Newbie here. I'm just thinking out loud so that maybe someone will say " you can do that already" or perhaps Sonos can consider a suggestion. I've searched around, and it looks like we can't connect 1 sub into multiple 'rooms'. Naturally the suggestion is that if you are playing music into multiple rooms simultaneously then the sub will be confused and this would lead to a less than ideal outcome. Fair call. This is my setup: 2 Logical rooms. Room1: TV/Movies = Playbase + 2x Play 1 + Sub Room 2: Stereo Music = 2x Play 5(gen2) They are all in the same physical room though. The play 5 are next to my TV in my lounge room. First things first, the quality is impressive. Movies are great, imaging is good, and the sub fantastic. Play 1's make a perfect surround speaker for my environment. Stereo is amazing. The play 5's are a terrific stereo pair, and as many have mentioned, they hold their own in the bass department. However, I'm looking for a bit more omnidirecti

Once again it appears that Sonos has lost connectivity to my music server. I use the Sonos bridge together with a Sonos 5 player and multiple Sonos player apps on PC, Android and the Sonos controller. Along with not being able to see album art, clicking play on either my Sonos controller or in the Sonos PC app results in a notification to the effect of "Unable to play '<music title>' - cannot connect to //<myserver>/<share> because the server cannot be found." I'm getting pretty tired and angry about doing the routine to shutting down all devices including my router and then restarting in the order of router, bridge, Sonos 5 device. I've submitted diagnostic log 4072501.

My husband updated the sonos controller app this morning and since then I've been unable to connect to the sonos system. I deleted the app and installed the update and it won't find my Sonos system no matter what I do. Sonos controller on my Mac won't connect either.

I too have be having the issue of my older TV not passing Dolby Digital 5.1 to my Playbar.  For reference I have the following components: Sources: Dish receiver VIP622 PlayStation 3 Apple TV (2nd Gen) Wii Connection to the TV, in order: Source from above  Kinivo 501BN 5 port HDMI switch Monoprice HDBaseT wall plate extender TV:  LG 60PC1D With the above setup I was not able to get a DD5.1 signal to the Playbar using any of the sources, but when using the internal tuner in the TV the digital signal was passed to the TV.  Just like many other people on this forum I have found this to be really frustrating but I feel that I have finally found a solution.  I added the following box just before the HDMI input into the TV. From Amazon: ViewHD Premium HDMI to HDMI + Audio (SPDIF + RAC L/R) Audio Extractor This box essentially has an HDMI in and HDMI out along with an optical output.  On the side of the box there is a switch that allows you to configure the

Hi sonos and fellow users, I have been doing a lot of sonos in domestic jobs which I use multiple sonos amplifiers or connects in them in racks, can sonos produce a narrower form factor for it to be rack mountable. At current sizes, you can fit 2 connect amps side by side, or 3 connects. If you have racked version, you might able to squeeze in 4 units. I have attached one of the jobs that I have done....note the system still cool even though it’s in a cupboard with door close, front door vent on bottom, and a extraction vent in roof cavity to extract the heat, system is almost silent with this setup just incase you had a question if the system goes hot? I have other systems that is a similar setup to this, and I’m sure there is the custom installer that have large sonos jobs like this too