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Mark Woodman
Contributor I
January 28, 2015

Tunein Radio "Stuttering"

  • January 28, 2015
  • 22 replies
  • 4614 views
Hi,

When I listen to the radio (Tunein) on Sonos, I sometimes get what I would describe as a sort of stuttering, which is particularly noticeable on long-held musical notes. I have a Sonos Connect linked to a Cyrus stereo, where it is acute, but it is also noticeable on my Play1 (now that I am listening for it)

Powering down the Sonos system and restarting seems to address the issue, so I'm inclined to think it is not broadband performance. If I switch to another music service, such as Google-play, I don't get the issue. Also, streaming from my local library across the LAN doesn't exhibit the problem either.

I've tried copying the native streaming links from the BBC and adding my own radio station, but I get the same issue. I listen to a mix of BBC Radio 6 and 2.

Any ideas or help gratefully received.

Cheers
Mark
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22 replies

Jeff S
Jeff S
Retired Sonos Staff
February 3, 2015
Hi Mark,

We'd like to see some diagnostic data from your system. This should help us identify the cause of the audio stuttering. Please reply here with the confirmation number: How to submit diagnostics.
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Mark WoodmanAuthor
Contributor I
February 4, 2015
Jeff,

Many thanks for the response. The next time this occurs I will submit diagnostics and update this post.

Again, thanks
Mark
Peter Bundock
Lyricist II
June 10, 2015
I get this issue very often but only when lstening to BBC 6 music. All other radio stations are fine, I haven't tried other BBC stations.
Submitted diagnistics: 4634051.

Please advise, as it's really annoying
Jeff S
Jeff S
Retired Sonos Staff
June 10, 2015
I get this issue very often but only when lstening to BBC 6 music. All other radio stations are fine, I haven't tried other BBC stations.
Submitted diagnistics: 4634051.

Please advise, as it's really annoying


Hi Peter,

While BBC through TuneIn radio is undergoing maintenance, which may be the cause of the audio stutters, I do notice that your Sonos system has been online for 150+ days. Many times it can help to reboot the Sonos system. This causes the Sonos system and your router to update network information, including DNS settings, which your system uses to find and connect to servers on the internet. Please remove power to your Sonos unit for about ten seconds then plug it back in. Let me know if this does not help.
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Peter Bundock
Lyricist II
June 19, 2015
I get this issue very often but only when lstening to BBC 6 music. All other radio stations are fine, I haven't tried other BBC stations.
Submitted diagnistics: 4634051.

Please advise, as it's really annoying


Hi, thanks for reply. I rebooted it and haven't really used it much since. Today, BBC 6 has been on for about an hour and now it's stuttering again.
Submitted logs: 4655771.
Please advise.
Thanks
clinton.p.boyd
Lyricist III
July 11, 2015
I'm getting the same problem. Stopping the stream and restarting it provides a temporary (20 minutes or so) solution. Never used to happen on the old BBC streams, but they've stopped those and now we're forced to use tunein.
Jeff S
Jeff S
Retired Sonos Staff
July 11, 2015
I'm getting the same problem. Stopping the stream and restarting it provides a temporary (20 minutes or so) solution. Never used to happen on the old BBC streams, but they've stopped those and now we're forced to use tunein.
Hi Clinton,

Can you send us a diagnostic report and reply with the confirmation number? We'll take a look for you. Here's how to submit reports.
Help others find useful content by clicking the like button and selecting the best answer to your question.
clinton.p.boyd
Lyricist III
July 11, 2015
I'm getting the same problem. Stopping the stream and restarting it provides a temporary (20 minutes or so) solution. Never used to happen on the old BBC streams, but they've stopped those and now we're forced to use tunein.
Thanks Jeff. Confirmation number 4712972.
Jeff S
Jeff S
Retired Sonos Staff
July 11, 2015
I'm getting the same problem. Stopping the stream and restarting it provides a temporary (20 minutes or so) solution. Never used to happen on the old BBC streams, but they've stopped those and now we're forced to use tunein.
Hi Clinton,

There are some communication errors between your Sonos components which may be caused by wireless interference. Try changing the Sonos wireless channel to 11, then to 6 if 11 doesn't help. Here's how to change the Sonos channel.
Help others find useful content by clicking the like button and selecting the best answer to your question.
clinton.p.boyd
Lyricist III
July 11, 2015
I'm getting the same problem. Stopping the stream and restarting it provides a temporary (20 minutes or so) solution. Never used to happen on the old BBC streams, but they've stopped those and now we're forced to use tunein.
OK, I'll give that a go. Thanks.
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