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Trending Lyricist I
October 15, 2014

unable to play - server cannot be found

  • October 15, 2014
  • 41 replies
  • 50505 views
Once again it appears that Sonos has lost connectivity to my music server. I use the Sonos bridge together with a Sonos 5 player and multiple Sonos player apps on PC, Android and the Sonos controller.

Along with not being able to see album art, clicking play on either my Sonos controller or in the Sonos PC app results in a notification to the effect of "Unable to play '<music title>' - cannot connect to //<myserver>/<share> because the server cannot be found."

I'm getting pretty tired and angry about doing the routine to shutting down all devices including my router and then restarting in the order of router, bridge, Sonos 5 device.

I've submitted diagnostic log 4072501.
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41 replies

Lyricist I
December 26, 2017
I never had problems with Sonos and Windows 7 but I suffered big time with Windows 10 !
I hope the solution I found on Youtube will not stop working one day:

step 1: share the folders in Explorer => https://www.youtube.com/watch?v=A7cwikd_eAU
step 2: enable NetBIOS over TCP/IP => https://www.youtube.com/watch?v=SlmCohoZD-s

PS I'm very surprised that Sonos is not posting this solution anywhere, even if the root cause might be on Microsoft Windows (settings) side...