controller shows the play bar as a question mark

  • 16 December 2013
  • 5 replies
  • 1343 views

Userlevel 2
I have the play bar, sub, and two play1's set up as surround system to my Panasonic Viera. All of a sudden the system shows in the living room only the following: "+?+LS+RS". Where is my Playbar and sub?

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5 replies

Userlevel 4
Badge +3
Hi Wendell, 

this sounds like the PLAYBAR has trouble communication with the rest of your setup. 

Have you tried changing the wireless channel to see if that improves? 

https://sonos.custhelp.com/app/answers/detail/a_id/1230/

Also, could you please submit a system diagnostics and reply to this with the confirmation number? 

How to submit a system diagnostics

Regards, 

Daniel H. 
I am having the same issue. The playbar is showing up as a question mark. I submitted diagnostics and the con number is 8237313.
My problem is similar but the play bar remains connected but one of my surrounds now appears with a ?
My problem is fixed now. I unplugged the play bar, waited 30 secs, plugged back in. Works great.
Cheers mine ok now