Contributor I

controller shows the play bar as a question mark

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I have the play bar, sub, and two play1's set up as surround system to my Panasonic Viera. All of a sudden the system shows in the living room only the following: "+?+LS+RS". Where is my Playbar and sub?

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Daniel H

Sonos Employee

Hi Wendell,

this sounds like the PLAYBAR has trouble communication with the rest of your setup.

Have you tried changing the wireless channel to see if that improves?

https://sonos.custhelp.com/app/answers/detail/a_id/1230/

Also, could you please submit a system diagnostics and reply to this with the confirmation number?

How to submit a system diagnostics

Regards,

Daniel H.

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V

vks2018

Lyricist I

I am having the same issue. The playbar is showing up as a question mark. I submitted diagnostics and the con number is 8237313.

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A

alan.poulain

Contributor I

My problem is similar but the play bar remains connected but one of my surrounds now appears with a ?

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