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Casperhbv
Contributor I
December 23, 2017

High pitch noise & standby

  • December 23, 2017
  • 6 replies
  • 2209 views
Hi
Im having 2 different problems with My Sonos system, wich is quite new out the box.
System:
Two Play 1 speakers
One soundbar
One sub

Set Up as surround, plugged in with optimal cable to my television, soundbar is connected with ethernet and the rest Wireless.

The soundbar is giving a constant low " high pitch " noise at All times wich is getting really annoying when not watching tv or listening to television - my soundbar is placed 2 meters from my router.
I have encountered that my playbar wont always go to standby after watching television, so even after 8 hours of sleep, and i enter the loving room, i can hear the high pitch Sound, and then i know it hasnt even went idle/standby.

I ran the diagnose: 8263252
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    6 replies

    UKMedia
    UKMedia
    December 23, 2017
    First off: It's advisable to use SonosNet if you have a wired connection to any of your Sonos devices. Can you check that you don't have any Wi-Fi credentials detailed under the Sonos App>Settings>Advanced>Wireless Setup and if you do remove them and then boot all of your Sonos devices.

    If the problem persists can you confirm if the noise continues if you disconnect the Optical connection from the Playbar?
    Remember: Sometimes Red Wine helps :)
    CasperhbvAuthor
    Contributor I
    December 23, 2017
    Hi, and thank you for the reply.

    I tried to follow your instruction, but the problem still persist, even after disconnecting the optical cable 😞
    UKMedia
    UKMedia
    December 24, 2017
    We'll have to wait for the diagnostic to be reviewed then.
    Remember: Sometimes Red Wine helps :)
    CasperhbvAuthor
    Contributor I
    December 28, 2017
    Yeah, its getting quite annoying
    UKMedia
    UKMedia
    December 28, 2017
    Have you tried using Facebook Messenger to contact Tech Support?
    Remember: Sometimes Red Wine helps :)
    Keith N
    Keith N
    Sonos Staff
    December 28, 2017
    Hi there, Casperhbv. Sounds like you need a replacement. I am glad to see that you have one set up already. Let us know if there is anything else we can help with. Thanks!
    Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
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