Spaces & Setups

I have an Arc, Sub and SL’s for my set up and am now using an HDFury Arcana where my PS5 is the source. I can get Dolby Atmos via Bitstream when using the PS5 Blu-ray player and if I fiddle with the output setting in the PS5, I can get PCM 7.1 showing up in the Sonos app. What I’m trying to work out, given the limitations of the PS5, is what the best Audio settings set up is? I want to try and get the least compressed audio through to my Sonos Arc whilst keeping the benefits of Dolby Atmos and am struggling to understand if I’m better off having Dolby Atmos show up in the Sonos app, or if PCM 7.1 is the way to go. Is PCM 7.1 uncompressed better than Dolby Atmos? or should I just stick with Bitstream Dolby Atmos? If anyone knows what I should be doing to get the best audio out of my PS5 into my Sonos Arc (via an HDFury) i’d be very grateful to know. My TV does not have eArc and I’ve connected the HDFury to the TV’s ARC (HDMI2 on my Panasonic TV). 

My setup:Sonos Arc + Sub (Gen 3) + Play:1s Panasonic ST60 Plasma (2013) with HDMI ARC HDFury Arcana eARC Adapter Panasonic UB820 UHD Blu-ray PlayerWhen watching DTS-encoded Blu-rays, I have always set my Panasonic UHD player to convert DTS to PCM so the Arc would output DTS audio as “Multichannel PCM 7.1”. This has worked great. Today, I set the DTS setting on the UHD player to Bitstream instead of PCM with the expectation of getting Stereo PCM audio from the Arc (since Sonos still doesn’t support DTS audio). But to my surprise, the Sonos app still reported “Multichannel PCM 7.1”.Has it always been this way? Has it been this way since the multichannel LPCM update last November and I just never noticed it because I kept the UHD setting on DTS to PCM? Or has there been a recent update that allows the Arc to take the bitstream DTS signal and do the DTS to LPCM conversion on its own?

Hi all after some advice.I currently have the following home theatre setupArcSub 2x play 1I am now looking to upgrade to either Two sonos 5 to replace the play 1sOr A second sub Any advice on what would be the better option?Update notes sorry adding more to the storyI mainly use for movies I run a 4k bluray player and still buy movies in 4k. I am trying to work out with the Dolby Atmos if I will get more benefit out of the 5s or a second sub

Hi All,Hoping some could help me. I haven't been able to find a concrete answer.I want to ‘stream’ vinyl from my turntable to my Apple HomePods. Not the Mini’s, but the large first gen HomePods. From what I can tell, they are Airplay 2 compatible. I have added the Sonos AMP into Homekit (Home app) on my iPhone.My current setup is: Phono/Line out from the turntable into my Sonos AMP. Considering the Sonos AMP is Airplay 2 compatible, along with my HomePods, I thought the Sonos App would find my HomePods. This however, doesn’t seem to be the case. Am I missing something, or is my logic of the Sonos AMP ‘seeing’ my HomePods something it cannot do?Any information would be very welcome!

I am a new Sonos user. I have 4 B&W in-ceiling speakers and a Sonos amp. Am I able to add the Sonos sub without adding another amp?  Thanks in advance!

Announcement: https://www.apple.com/ca/newsroom/2021/05/apple-music-announces-spatial-audio-and-lossless-audio/ Now that Apple Music has joined the “lossless club”, can we please hear from Sonos as to whether this will be supported, and, if it will be, approximately when that may occur? Thanks.

Has anyone else noticed the slightest bit of lip sync on lossless content such as LPCM and TrueHD/Atmos since the 13.3 update got pushed? I never noticed this before, and my setup hasn’t changed (running my Arc through a Sony A90J).I feel like the audio is now slightly ahead, and this wasn’t the case before. I have confirmed all settings on my tv, blu ray player, and Arc have remained unchanged.

Hello, I have a quick question.I explain to you, I have:a sonos beam .2 second generation play 5 sonos.And the 3rd generation subwoofer.The beam is placed below my television.The 2 play five are in front of me on the left and on the right of my television.* I would like to buy, add behind my head, 2 sonos one (1 rear left and 1 rear right).I would like to know if all the speakers will work well together in a surround system ??Thank you for your answers.   

Hello, I have been using Sonos products for quite some time. Currently I own a Playbase, a Sub and 4 Play1/One. I would like to change the setup to a single room in the future, with 1 Arc, 1 Sub & 2 Fives.The Fives would be surrounds when watching TV.For music playback I would like to not have sound coming from the TV area. Can the Arc be muted while playing music? Anyone got experience with similar setups? 

Hi thereI started watching Alien 40th Anniversary Edition in 4K tonight and was looking forward to hearing the 5.1 surround sound the disc comes with. However, on the sonos app I use on my phone it says it is in Stereo PCM and not 5.1. Can someone explain why this is and what does it mean? The TV I have is a new Sony Bravia 4K and the 4K player is also a new Panasonic DP-UB820. I have a Sonos Beam, two Sonos One speakers and a Sub for bass, which creates a great 5.1 surround sound when watching other 4k movies I have or streaming films on Amazon or Netflix.I have never had an issue with anything that says it is in 5.1 until tonight when I started watching Alien which was only in Stereo PCM. I have toggled with a few settings on the TV and Bluray/4k player but nothing seems to change.I would appreciate if someone could know what the problem is.Thank you.

I am using Sonos S1 app, and trying to change the SonosNet Channel.  It is all greyed-out.  When I tap, I get the message: Incompatible Software Versions (The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled).I have previously been able to do this.  What is going on?

Hey everyone,Every patch / update I always consider posting some thoughts on what I'd love to see in follow-on updates, so posting this time around.This first set is really what I would consider 'quality-of-life' improvements based on my usage (in no priority order): Separate volume controls for the different audio 'channels' (e.g. the assistant voice, the alarm, the audio streaming, etc.). Why: I frequently find the Alexa voice is not as loud as I'd like, so want to increase her volume while not increasing the music volume Allowing mixing of sound (and volume) between the streaming audio and external input on the Beam / Arc / Fives Why: I have a Beam and Arc hooked up to Xboxes and sometimes my family and I would like music to continue to play while playing a game on the Xbox (easily mix in-game sounds and your streaming music) Setting Assistant microphone sensitivity Why: I have a Roam in the bathroom and Ones in the bedroom and when I call 'Alexa' while in the bedroom

Hi there I'm considering swapping my move and roam in for 2x ones and something else due to having trouble with the new in wir d products and my wifi just a pain and don't need them would rather a couple wired ones is it possible to swap? Don't have boxes for them but have receipts, brought online from Sonos themselves.

Having just spent another hour and a half trying to find a solution as to why my Sonos speaker randomly stopped working, then downloading app updates,rebooting, unplugging, replugging, resetting forgotten passwords and still not being able to play music like I was at the start of the day….I am wondeing if anyone can recommend a good wireless speaker to use instead of the ridiculously expensive good for nothing Sonos speaker I have? 

I am playing music through Spotify to a few devices: Speakers attached to an airport express, Denon Receiver, Computer, and Sonos Move.  After 20 minutes or so you can here a click on Sonos Move and then the music gets out of sync, like an echo.  If I turn the spotify connection off for Sonos Move and back on it will run for another 20 minutes or so.  My connection to Sonos: Spotify on a Mini Mac, Orbi Router to Orbi Satellite to SonosI noticed that I’m getting RX Packets dropped (see below):br0 Link encap:Ethernet HWaddr 48:A6:B8:EE:92:66 inet addr:192.168.1.22 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::4aa6:b8ff:feee:9266%702539728/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:9703223 errors:0 dropped:67071 overruns:0 frame:0 TX packets:571522 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:4471608129 (4.1 GiB) TX bytes:208990338 (199.3

I’ve got an iMac with an external Mac CD-ROM Superdrive attached. Works fine for playing CDs that I don’t want to rip onto my hard drive, for various reasons including that I like listening to redbook audio rather than compressed and don’t want to use a crazy amount of storage to rip lossless lots of cds I listen to infrequently. I work in the music industry, so get a lot of music that’s just an occasional listen. My external Superdrive CD-ROM works fine playing through my computer speakers. When I try to choose my Sonos Port as an output, all the controls in the Apple Music player stop working (play, skip, etc.). Sonos has confirmed that this isn’t supported and I have to rip any music I want to listen to. Anyone aware of a hack to get around needing to rip all of my music? Happy to experiment with devices, cords, etc. that’ll make this work for my needs. Thanks!

So now my 3 speakers are only good for the bin after the latest iOS update, I rang the helpline who worked my through various things, all listed in previous ( now closed for further comments) page and after failed attempts was to he would ask for more advice and send me an email . all the email said was I can upgrade with a 30% reduction in price. They must think Im a moron if I'm going to invest in a system that does work anymore.

Hi Something I found strange the other day. When my sonos Roam is connect to my wifi network I can use it with Google assistant to request song but when I leave my house I can't.. Seems strange to me that the mic operation is not transferred from the phone when connected over Bluetooth.. Or is it just me? 

When I launch the S2 app on my Android phone (Samsung S21) I get the following message:An app update is required. Learn MoreWhen I select Learn more, I get the following screen:An app update is requiredThis version of the Sonos app can no longer control your system. Update to the current version to continue.Update NowWhen I select Update Now, I get the following screen:Sonos app needs updatingTap the button below to get the latest Sonos app update.UpdateWhen I select Update, I get the option to Open with either the Galaxy Store or Google Play store. Going to the Google Play store takes me to the Sonos app page, but with only the Uninstall or Open option. I seem to be caught in a loop here...  

My Sonos roam arrived the night before we went on holiday last week.  I am pleased with the flexibility of the wifi and bluetooth modes, but it soon became apparent after we got to our destination that the bluetooth device switching on the Roam is very poor.  We had 3 people in the house who paired to the speaker at various points to play their music choices, but when the next person came along, it was a great big faff / fuss to work out who’s phone or iPad was hogging the connection, and ask them to turn off their bluetooth in order to free up the roam to connect to the next person’s device.   We have a bose soundlink mini which allows you to cycle through the existing paired phones/devices and provides some oral feedback on each press “Connected to Michael’s iPhone” *press* “Connected to Michael’s iPad” *press* etc…   Can Sonos please consider something similar?     

Patrick Spence mentioned early in the year either in an earnings call or interview that they were going to release two new products this year. So I guess I am just looking for clarification as to what those new products officially are and if we can expect anything else. By my count we had this year:Roam Ikea Picture Frame Speakers?? Beam-Gen 2?? Ikea Lamp Speakers-Gen 2 (not officially released yet I believe)??Do we know what is the second product? Or is their something else, that “one more thing...” I personally am of the camp that wants a set high end over the ear headphones.

I have 2 Play:1’s and I want to connect them to a Vizio Smart TV. What do I need? Connect, ConnectAmp, Soundbar? Thanks. 

My 1st. Zone is Sonance Outdoor speakers with Amp My 2nd Zone is Sonance In Celling Speakers with AmpMy 3rd Zone is Marantz AV with 3rd party home theatre speakers  So. my question is can i connect Sonos Port to Marantz AV to make it 3rd different zone to play music at one time on all 3 different zones. Is it posible to connect Port to Marantz and how ?? 

Hi, I went to use the Sonos app this morning on my phone and it appears to be stuck in an update loop. The app won’t function and says at the top an app update is required, when I click “Learn More” I get a screen saying an app update is required, I click “Update Now” which takes me to another screen with a button saying “Update”, which takes me to the app store, but there is no update available. I saw other historic issues with this which suggested updating off another controller (my girlfriend’s Android is doing the same as mine) so I tried off my PC. The update failed with an error 1001, which I understand is the system in unable to find a speaker. Thing is, all the speakers are showing on the PC app, which is now the only method I have to listen to music! Any help gratefully received :)John

Hello. Lately my Arc has had the status light alternately flashing red, white and green. There is nothing wrong with the audio, but this was never the case before. In the app's settings, I have always had the status on light disabled. I'm not sure why the lights are doing what they are doing. Should I be worried?