Spaces & Setups

I have a 5.1 set up with my surrounds being two Ones. When I play music through an app like Spotify are the surrounds playing in stereo mode?  I'm assuming the best setting for this would be Full for the surround speakers?

Hello i am planning to upgrade my playBase to Arc and my current TV only supports HDMI AUDIO RETURN CHANNEL (ARC), not eARC, here is my TV specshttps://www.sony.ca/en/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800e/specificationsso my question isis it worth to update from Playbase to Arc, without changing my TV ? do i get the Dolby Atoms?please guide me to take the decision.thank you,bala.

I play 4K movies off a hard drive plugged into my Philips 65PUS6754/12 TV. I have sent up the surround system using an arc, a sub and two ones. Playing certain files off the hard drive there are sync issues that are not there when I just use the TV speakers. I know I can adjust the audio delay in the settings on the app but am struggling to get it 100% matched up. Is there any settings I can change or any tips to help get it perfectly in sync, thanks.

I just upgraded my Playbar to the ARC (and sub) and my TV to the Sony AJ80. I have been testing for a couple of weeks, and at this point I am severely disappointed with the terrible volume level of the dialogue/voices while viewing movies.  I have to constantly increase the volume to hear dialogue but then turn it down when something explodes. My sources vary from using the smart apps on the TV (Netflix, Plex, HBO Max, Prime, Hulu, etc.) to watching shows/movies using my cable provider COX. The worst is while watching movies with COX. The sound format from COX is Dolby Digital 5.1, and the results are terrible. I have run Trueplay and turned on Speech Enhancement, and fiddled with every setting on the Sony TV. There just doesn’t seem to be a way to enhance the dialogue volume. I was researching on the web and noticed several comments in other forums that the problem may be the TV and how it outputs audio. I have also seen a ton of comments from other Sonos ARC owners who are experienci

Thanks to advice in this community and others on the internet, I was able to easily connect my turntable (Fluance RT-80 with built-in pre-amp) to my existing Sonos home theatre system for an all-wireless solution.My Sonos system consists of a Playbar, two One speakers, and a Sub.  None of these have a line-in or RCA inputs for sound from the turntable.  Sonos states there are three solutions on its “How To Listen to Vinyl With Sonos” blog: you need a Five, Amp, or Port.  Each of these solutions is several hundred dollars - more than I wanted to spend.However, this ignores the Roam.  The small Bluetooth portable speaker is inexpensive (one-third the cost of a Five).  If I had a Bluetooth turntable, the Roam would have been all I needed.  However, my turntable does not have Bluetooth, so I needed to purchase a Bluetooth transmitter and a Stereo Mini to RCA Y-Audio Cable.  I chose the 1Mii ML301 Bluetooth Transmitter/Receiver, an inexpensive, elegant, compact, rechargeable (USB-C charging

I have a standalone Play 1 in my bedroom that does not connect to my wifi anymore. It worked fine for years, the problem started when I changed my wifi from 2.4 Ghz to 5 Ghz, and then after back to 2.4 Ghz (because I learned Sonos does not work well with 5 Ghz).The Sonos system in my living room is still working perfectly.I tried everything to make it work again without result:unplug power and restart reset to factory settings connect with ethernet cable to update sofware  reboot my routerEverytime when I try to connect the Play 1 to wifi using the steps in the Sonos app, I get the same message: “we could not connect the play 1 to your wifi”.The 2.4 Ghz frequency (active) and 5 Ghz frequency (inactive) have separate names in my router, so there can be no confusion in the system about that.Thank you very much for your suggestions :)

We have a new Sonos Beam (Gen 2) hooked up to our Samsung Smart TV. It works fine, but it makes a noise that sounds like a DVD player when a disc loads, kind if that spinning, wind-up sound. This happens when nothing is even playing (TV or music), as well as when when Pandora or my music library is changing songs. Is that normal? It’s kind of bothersome. Something I’ve thought about is that I THINK this happens mainly when I’m casting from my laptop to the TV. Also when I’m playing my music library, which actually comes from my laptop. Is that possible, and if so, is that to be expected?

I’d like to integrate my new bluetooth enabled turntable into my Sonos sound system-- which consists of two Sonos 1’s, the Beam, and the Sub (gen 3).  What is the easiest and and least expensive way to do that?  I cannot drop $400 on another Sonos device at this time.  I bought a refurbished Sony SRS-XB23 wireless speaker, hoping to pair it which my turntable (which it does) and then with the rest of my system, but I think the Sony is not compatible, right?

Hi all , I'm still getting audio jitter whilst watching sky+ hd , it happened yesterday , whilst it was happening I paused the programme and immediately played the programme again and the jitter stopped !! Then audio was fine , this issue hadn't appeared for 10 days , it could be another 10 days before it does it again ! It never did this with just the TV speakers , it only started since I got the Sonos ! I've found an audio clip on line that is 99% how mine sounds when it happens , unfortunately the guy who posted the clip didn't state a fix , 10 seconds in the issue starts .I have a diagnostic number 1154286223 guy at Sonos didn't seem that helpful tbh , here's the clip https://www.dropbox.com/s/34qcz19xg8dbab9/20180922_214658x2.mp3?dl=0 

While I wait for a dedicated cable, is it possible to connect a Beosound Ouverture Heaphone Socket to a SONOS Play:5 Gen 2 Line–In socket. Or is the output too weak?

Hi, I was just wondering if anyone knows how I should proceed. I’ve had a defective online order (beam 2) authorised for replacement, the item was returned and delivery is tracked and confirmed, but despite the original email stating this should take approx 5 days I’m now well over that. What concerns me is that my emails get totally ignored. Chat support advise me to email the Sonos support email address, but no one responds. Chat support says not their area, they can’t help. I’d hate to have to claim back through cc, or small claims court, but how long should I realistically just sit back and wait? At this point they have my money and I have no purchase. Apologies if this isn’t the right forum, just thought maybe you guys would know how to proceed. Thanks again. 

Good morning. Where I currently reside, the WiFi network has several Sonos devices connected that I’m not interested in seeing in my list of devices.  Can they be omitted somehow? Here’s what Im seeing from Spotify, and my Sonos account with only 1 device present: Thanks! Gio

It seems a shame that it is only possible to add two subs to a home cinema set up. Why not two Fives and two subs? 

I have 4 ceiling speakers, 2 fronts and 2 rears with each pair connected to a Sonos amp (so 2 amps total). I also have an Arc under the TV. Is it possible to have surround audio using all 4 ceiling speakers plus the Arc? So far I’ve been able to connect the Arc with the 2 rear ceiling speakers set up as surrounds, but can’t figure out how to connect the 2 fronts to the Arc and rears. Right now the 2 fronts are their own group, so I can play music through everything, but adding the fronts to the Tv setup doesn’t seem doable. Any suggestions?

Hi all, I have just set up a beam gen 2 with a pair of Sonos ones as surrounds. All is working well, however I would like to know, “if I turn off the surrounds in the Sonos app, does the surround content get switched back to the beam, or would I be missing that part of the sound”? I ask this as I would not always want them to be on. Thanks.

Not sure what is going on? Added another Sonos SL speaker to my system yesterday.  System1 SL Speaker2 Sonos one - first generation 5 Sonos one - second generation Sonos BeamSonos Booster All went well and setup was completed.  Played music the rest of the day.   This morning couldn’t get anything to  connect by means of the Sonos App.  I use Amazon music. Usual routineI select the music I like to play on Amazon music, usually on my iPad.Go to Airplay and select one speaker to play the musicThen go to the Sonos App and select where I want the music played on my system This morning I could get ALL the speakers to connect to Airplay but could not get any other speaker to connect within the Sonos App.' Re-bottled my router.  No difference.  Checked that all speakers where on the Sonos system (0).  No issues. Re-booted my iPad. No change I then went to Apple settings on my iPad.  Selected the Sonos App. Turned off background App Refresh and turn it back on again.    Went back into Amazon m

Hi, I’m building a game room and it will have (2) TV’s within the space (about 750 sq. ft.).  I was wanting to know if I could install (4) in-ceiling Sonos speakers and tie those back to the Sonos Amp (in a closet) and then have my TV’s connect to the Sonos Amp via WIFI or Bluetooth and listen to TV (or music) through the in-ceiling speakers?  In addition, I’ll have a RV garage adjacent to the game room with another TV and would consider installing 4-5 in-ceiling speakers in there for music and the TV.  I would assume I’d need a separate amp for this area since I may want to listen to music in the garage and have a football game on in the game room.  I hope this all makes sense and appreciate the feedback.  Thx

How can I connect my TV wirelessly to my Sonos?

Hi,Had a Beam connected for about 1 year with no issues,  always turn the TV off with the remote ( Sony Bravia)On turning it on this morning I didn't have any volume, on checking noticed it was set at zero so just turned it up, thinking nothing of it, upon turning the TV on this evening the same thing happened, I only have the Beam connected and that's via HDMI Arc.Also no Alexa.Any ideas ?Thanks.

When I’m drilled down into a music source, for example a song from the Music library, I’d like a way to quickly return to the Select a Music Source page. Is there one?

ASTC 3.0/NextGen is broadcasting with Dobly AC-4 format and not AC-3 or Dobly Digital .  I read  AC-4 is framed based audio and is not compatible to AC3 , DD or DD plus. How would  my  Sonos ARC handle this audio?  Most of the major cities or market will have ASTC 3.0 broadcast this years.  Seems  Sonos as a premium product  would need to add Dolby AC-4 support ?  

Hi I am interested in buying sonos for the first time and want to be able to play vinyl on a vintage turntable we inherited (1970s Pioneer PL-50).  We also have a Pioneer SX-9000 receiver, but we got rid of the speakers because we don’t want the bulk.  We would like to figure out whether we can connect this turntable to a sonos system, if so do we need to keep the receiver or buy a pre-amp, and then which Sonos component should we buy?Do I need the receiver? It is very complicated, with jacks that are marked “ Pre out and mixing rec.” “Main in” a toggle that says “Pre & Main  Separated Intercoupled” “Phono Mag 1, Mag 2, Aux 1” etc.  Seems like it would be easy to mess up and has much more capacity than I need Can a modern preamp connect to my vintage turntable? Given I have no speakers which sonos speaker should I get? The Five?Thank you!Kathy

I can get the system to play play Dolby digital plus 5.1 on these settings:TV - Multichannel (non-bypass)PS5 - HDMI set to AV Amplifier, number of channels 5.1, audio format dolbyAny other combination i have tried only get dolby digital 5.1 or stereo sound. Should i be able to get dolby atmos if playing from disney plus. Also am getting a sync issue no matter what the output is. Is the HD fury arcana my best option to fix this as i don't want to be adjusting it in the app. 

Hi,I have a question not easy to explain but I will try : I bought a sound at Arc connected to the TV on ARC output, a subwoofer, two sl one. I coupled these four speakers in the application, they are installed in my living room. When I listen music the sound is playing on all speakers but when I watch a movie a tv, or when I watch tv the same sound is not playing on all speakers, the main sound is playing on the sound bar and the other sound (the background music) is playing on the two sl one.i would like to ear the same the sound on all speakers all the time. Is it possible ? I checked the different options in the application without successBest,titep_50

Hi there, I am new to the forums and was hoping for some advice/guidance on the best way to set up my new beam gen 2. I appreciate this question has probably been done to death here so apologies in advance if this has been answered elsewhere. I am asking again as a lot of the answers I have found appear to relate to previous generation sonos products which I believe only had optical in and did not have HDMI in and I haven’t found any guidance specifically relating to the beam gen 2. The issue I am having is that the TV is old (from around 2014) and from testing and googling does not appear to passthrough DD 5.1 from external devices connected by HDMI (in my case a BT freeview box and PS4 used primarily for Plex rather than gaming). The sonos app does show DD 5.1 when using the built in netflix app which appears to confirm it is the HMDI passthrough on the TV, or lack thereof, that is the issue. A lot of the previous discussions on this suggest using an HDMI switch in order for audio to