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Cwight
Contributor I
Feb 3, 2022 4:11 AM UTC
Answered

Beam Gen2

Hi There, new Sonos user here. I’m all set up and it’s working fine. I’ve set up the remote as per instructions. But the remote is also turning up the volume through the TV speakers at the same time as it adjusts the Beam, and I’m getting that awful out of synch sound. I thought the HDMI (ARC) would recognise an external device connected and not use the TV speakers. Any suggestions? 

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CwightAnswer
Contributor I
Feb 3, 2022 10:07 PM UTC

Ok, sorted. Apparently Panasonic have a secret Hotel mode that you have to access. This explains it in case anyone else has the same issue. 
 

https://www.symphonious.net/2014/12/26/disabling-internal-speakers-on-a-panasonic-tv/

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4 replies

GuitarSuperstar
Lead Maestro
Feb 3, 2022 4:14 AM UTC

What model TV do you have? Can you disable the TV speakers in the settings? Have you enabled CEC in your TV settings?

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CwightAuthor
Contributor I
Feb 3, 2022 9:57 PM UTC

It’s a Panasonic Viera and I can’t see any option to turn of the TV speakers. I think CEC is called Viera link on a Panasonic, and yes it’s on. 

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GuitarSuperstar
Lead Maestro
Feb 3, 2022 10:01 PM UTC

What exact Panasonic TV model do you have? Check for a Viera Link app on the TV where you can change the Speaker Selection from TV to Home Cinema.

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"Receive with simplicity everything that happens to you." - Rashi
CwightAuthorAnswer
Contributor I
Feb 3, 2022 10:07 PM UTC

Ok, sorted. Apparently Panasonic have a secret Hotel mode that you have to access. This explains it in case anyone else has the same issue. 
 

https://www.symphonious.net/2014/12/26/disabling-internal-speakers-on-a-panasonic-tv/

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