Spaces & Setups

First of I want to say that I have been using Sonos products since 2009. Besides Sonos, I had a lot of gear but none of it could match Sonos's ease of use and sound quality (for the price). I have to come clean and say that I am used to using Sonos everywhere and I love it. As an audiophile, I was looking to replace my aging Sonos Connect with Port and realized from all the reviews that it does not have a better digital output. This was a show stopper for me and it is a show stopper for all audiophiles out there. You are missing a very important niche of the market. It is taken by Raspberry Pie implementations and Bluesound and Aurelia, not because they have better software or support for services, but because they have a better digital output. That is it. Nothing else. Everyone I have talked to said they like Sonos but the digital output is jittery. I have tried a lot of solutions and even they sound better than Connect over coax they are all not easy to use, do not have support for t

Does plugging into Ethernet degrade audio performance of ATMOS or other content in any way or can it only help with bandwidth for streamed audio content? My understanding is... as long as optical adapters to port audio into the arc are not used, and the eARC from the tv is used via a quality HDMI cable, it will have the bandwidth to carry the Atmos content from the tv to the arc. (Obviously the quality into the tv also matters.) Basically don't try to use optical period. If I have hard wired ethernet, plugging ethernet is better than wifi. I have hard-wired ethernet to the Arc, and I use the hdmi over eArc from the tv to the Arc. I was hoping someone can confirm this is optimal? Also, for sonos sub, and/or one sl's ....plug the ethernet directly in or let the built-in wifi from the Arc push this to those speakers? Which is more efficient/better/etc.? Wondering if there are tradeoffs to consider. I appreciate any insight any Sonos engineers might be able to provide.  Thanks in advance! 

Anyone know how to make this work?   

It does not work with Google home. I don’t understand why I need to login into Spotify when I didn’t with the Bose 900, I can’t even play the radio without having to sign up for yet another service. Cannot control the audio through the Google home app, pretty sure it is possible seems purposeful. Cannot connect my laptop to the arc without purchasing additional hardware.Don’t really care about your law suite with Google. A good product and a good community cannot be copied so good luck with law suite but I am not Google so why are you punishing me? 

Sonos has just sent me an email saying ‘Whats new on Sonos Radio’ here in the Uk Telling me great news Sonos Radio is online click on link to go to our new Radio Page WRONG the link takes me to their existing page with there products etc.anyone else received this premature email this morning looked online and see no new announcement from Sonos either  

When adding new sub-folders to the main folder in Music Library, is there a way to rescan the folder so that the new sub-folders are added?Or..Is the solution to delete the folder then add the folder after adding the new sub-folders?Mitch

When is this coming, either through casting (not bluetooth) or as a service?

Hello team, Any plan for such a new feature in the S2 app ?

Does anyone know any website apart from eBay and other marketplaces to buy old discontinued Sonos Play-1. I already have a Play-1 and recently bought a Beam 2. I would like to pair the existing Play-1 with the Beam to setup surround speakers. Since the old Play-1 and One SL can’t be paired I’m looking to buy the old Play-1. Upgrading to two One SLs would be expensive for me. Any leads on this is much appreciated. Even if someone is willing to sell, happy to make an offer. 

Hi there,I have an amp that is connected to 3 pairs of Sonos Sonance ceiling speakers in my living room. Can I connect a Sonos turntable to that same amp? I’d like to be able to play records over the living room speakers.Thanks,Derrek

Hello, can’t quite find my exact question/answers in past threads.I want to buy an Arc (centre) and 2 x SL’s (rear L&R)If i want to integrate 2 of my existing speakers (front L&R) and my existing SubIf i buy a sonos AMP, can i get a 5.1 surround set up from my TV?thanks. 

I don’t see any Sonos-made Station on Sonos app. Pick any station shown on Sonos Radio website and search for its name on Sonos app, I see only third-party radio stations but no Sonos-made stations.For example, the Smooth Jazz station on Sonos Radio. I can play on my browser just fine, but when I search for “smooth jazz” in my Sonos app I see only third-party stations.I know that Sonos has created many high quality stations but I am not able to browse any of them in the app, let alone searching for it. In the “Browse Radio” page in the app, I see only third-party stations, no way to browse only Sonos-made stations. Please recommend what I should do.I use Google Pixel 6. Sonos app is on its latest version. My Sonos system is a pair of Sonos One SL.Thanks.

I thought I posted this, but it disappeared. If it is double posted, my apologies.I just started getting where I lose audio out of my Sub linked to the Arc. I noticed that if I toggle the Sub from "On" to "Off" in the Sonos app, I get the audio back. Recovering the Arc and Sub fix the issue, but eventually it returns. Is anyone else experiencing this or am I doing something. I know this sounds odd, but it is definitely happening is it has occurred a few times in the past few days. Thanks for the help Diagnostic Report #1207564481

I have been listening to music on my Sonos system for a few ours and then the sound just stopped. The app still shows music playing.I closed app and restarted. I unplugged speakers and restarted. I unplugged modem and router and restarted. Still no sound coming from either speaker.Does anyone have a solution?

I use an Arc as my TV sound system, but fairly often when playing games I’ll play a podcast over the Sonos system using either PocketCasts or AirPlay. There’s a problem where the Arc’s “Autoplay TV” setting is too aggressive, especially when playing games. Sometimes just going in to a menu in game will cause the Arc to switch from my podcast to the game audio.  Is there any way of having Sonos only switch to TV audio when there isn’t any other media playing?

Good morning, I had a problem this weekend with my tv updating. No volume indicator on screen. Restarted system and that was corrected. Now the Sonos beam sounds hollow and the volume is still high even when the volume is turned down to zero. Any suggestions? Thanks

Organic growth - with your existing customers - is often considered preferable in business. So why did Sonos choose to abandon S1 users (besides keeping S1 wheezing along)? Yes, fanbros, I understand that Sonos’s adding additional features like Alexa compatibility required additional memory and, so, change, but why not communicate with, and try to incorporate, your existing customer base into the process?

Hi. I have been trying to get the tracks on my Amazon Music app and those that I can access via the Sonos app as I have too much 'clutter' on the Sonos version for example track duplicates. I have tried removing my Amazon account from within the Sonos app and reauthorizing it but no difference. For you to see what I mean I will post 2 screenshots one of the Amazon app (with just one track entry) and on the Sonos app with 6 track entries (one the Live! version which I never play!)Any ideas anyone?    

I’m using the Sonos app (14.6.1) on a Pixel 4a phone (Android 12), and on occasions when I go to the Search Tab and see my ‘Recent Searches’ the formatting seems to be messed up:  I’m not sure what triggers this, as it seems to happen fairly randomly but fairly regularly. If I close the app and reload it, the problem I think usually seems to sort itself out, but haven’t checked if this is consistently so. This is what I expect the screen to look like:  Does anybody else experience this, or know what is causing this?

How can I get the volume slider on the S2 app on an iPad to vibrate like it does on the iPhone ?

I have a house-full of Sonos kit, and have been a user for many years. Last year I added a Roam, which has worked well until the last few days.  About a week ago it disappeared from the list of products shown on my Android app.  I simply reinstalled it and forgot about the problem. Yesterday it again disappeared but this time I have been unable to reinstall it.  I’ve done all the usual & recommended things, including deleting the app. from my ‘phone and reinstalling it, all to no avail.Just now I signed on to my Sonos account on my PC, and the Roam is showing.  I set it up to play some music, and it works perfectly from my PC. However despite every effort at getting it to show on my Android ‘phone it doesn’t show on the app.  This is important as I use the Roam in my garden & don’t want to have to rush into the house to control it! NJSS 

Can you use Bluetooth at home with the Sonos Roam? I know the question is why would you want to and I really don’t but trying to make a point with my obstinate teen daughter. 

I have two Sonos Architectural speakers that are powered by the Sonos amp. If like to buy one more, but I only see options to buy in pairs. Is there a resource for only purchasing one to add to my existing system?

If I send the Sonos beam (gen 2) a 5.1 signal without any Dolby at most content, will all of the speakers in the Beam still be used? Or will a couple of the speakers go to waste because of the lack of Dolby Atmos information being sent to them?

I have a bedroom that is 15’ x17’ with a peaked ceiling 12’ high.Only audio will be utilized in this room. Should I just put one Sonos 5 on a stand at one wall of this room or would I be better served by a different set-up?