Spaces & Setups

I have had no problem with Sonos until I updated my mac to Big Sur. I like to play the music continuously and adjust it at the speakers----lower, higher, no sound. Now Sonos drops for no reason, then I have to go to my computer and restart.   I usually play Pandora.  Any help out there? 

Hi allI just got my new sonos amp connected to my in wall speakers, and I’m having trouble getting a connection from my TV.   I have it set up on my Samsung Frame 2019 via sonos optical adapter (eARC not supported with this TV model).  I have gotten confirmation from the sonos amp that my TV is setup and heard a confirmation sound that the sonos amp is connected to TV.  However, when I play the TV, I have no sound coming from it.  I installed Netflix directly on the tv not through Apple TV to test outside of Apple TV, and no sound from sonos. To be clear, the speakers works and I stream audio from my phone to them successfully.The Apple TV is connected to HDMI 1 and sonos amp on optical input.Any ideas why I'm not hearing anything from my sonos amp connected to my TV?Thanks for your help!  Looking forward to having this working.

This problem seems to have started after my Windows 11 intstallation. When the controller is opened on my pc at first everything is displayed as normal but once my mouse cursor starts moving over different tabs (like Select a Music Source/Sonos Favorites or Select a Music Source/Sonos Radio or the FILE, EDIT, MANAGE, HELP tabs...acually everything displayed on the Sonos Controller!) they disappear. They then reappear when my cursor moves over them but then after a bit completely disappear and I have to restart the program. I have uninstalled and reinstalled and also ran as Administrator to no avail. Any help on remedying this annoying problem?

With the S2 rollout earlier this year, the Playbar was listed as a compatible product that supported Qobuz 24-bit playback.With the latest update, Amazon Music Ultra HD (24-bit) playback is not supported on the Playbar. Can anyone (maybe a Sonos rep) please confirm that the Playbar still supports Qobuz 24-bit playback?Much appreciated!

It seems so basic and obvious that a timer needed to be added to Night Mode. Baffled how this was overlooked. Frustrating that it’s not there.  Please add it. It’s been YEARS now. Wtf. 

So i have seen the explanation about the Roam turning itself on but i don't understand the logic around why it turns on when the sonos app has NOT been opened or used. every time i go to use the speaker the battery is dead. I recently charged it and watched. No Use on any other device and no use of the app and still it turns on and stays on. This is a major flaw and has zero logic around it. has anyone been able to prevent this? leaving it plugged in all the time seems like a stupid solution.  

I ordered an Arc and a Move. Awaiting their arrival! My question is how do I get my Roku Ultra to stream the Dolby Atmos TV sound to my Move? The Roku is connected via HDMI to an LG 70UK6190PUB flat screen. TIA for your wisdom and insight.

Has anyone experience the issue with the TV switching back to TV speakers on powering up of the TV.Connected the arc to HDMI (eARC) of the TV and have the appropriate settings. All is working great. Once I’m done watching TV for the day I turn only the power to the TV off. The next day when I turn the TV power back on, the sound only comes out of the TV speakers. Need to go to the TV setting to set the HDMI port again and physically remove and re-plug the HDMI cable to the arc for the sound to come back on. Samsung is indicating that it is an arc issue.Thanks

Dear All,I do have a Revox system, amplifier, tape recorde and venil player. NO speakers as they are out of us and I do want a multiform systemI would like to connect the system to sonos speaker and have multiform can you give me advice on the sonos material I should have to set such a system. minimum 2 rooms plus TV .thanks a lot and best regards.

Can anyone tell me if it’s possible to turn off the 3min idle mode on a Sonos One? I’ve checked the app but cant seem to find a setting.Every time the device goes into Idle Spotify needs to be connected back to the speaker.https://support.sonos.com/s/article/256?language=en_USThanks  

Hey,Just want to confirm something:To get the full Dolby Atmos experience from the Arc, I need to have an e-arc input on my tv? I don’t- I only have an arc input. If that’s the case, I’m not going to upgrade from my Soundbar to an Arc nor upgrade my tv…yet.

My current configuration is a brand new Samsung QN65QN85AAFXZA with a Sonos Arc, 3rd Gen Sub and 2 Sonos Ones. All streaming services are through the latest Apple TV. The Arc is connected directly to the HDMI 3(eARC). Every streaming service experiences the same issue. A selected show/ movie or channel on Hulu live will begin and will produce no sound. Once I flip around and try to start/ stop another program (which also may have no sound) I can return to the original program we want to watch and half the time it will have the sound. If not, I can flip around again, return and hope to have sounds. This happens over 50% of the time we are trying to watch a program. Can anyone tell me why this sound issue is happening and what I can do to resolve this?

My setup includes:Sonos Beam gen2, Sonos Sub gen3, Sonos One SL pair (surround kit)BenQ tk700sti eARC supported 4K projectorOREI (uhd-402) matrix switch w/ ARC output portAmazon Fire Stick 4K max streaming device Hello community.I want to keep this simple.  I would like to know how to correctly connect my components to generate sound from my Sonos Beam gen2.  At this point, I’m not even worried about Dolby Atmos sound content, I just want to connect and receive sound from my new soundbar.  Please let me know if there’s a workaround that I have missed so far. Thanks.

Hey everyone!  I have a sonos arc and 3rd gen sub as well as 2 architectural in wall speakers as rears for my surround. Everything works together well when I use the apps on the TV (i.e. Disney+, youtubetv, etc) but when I plug my laptop in and try to watch a movie on HBO max, Prime, etc the audio is stereo 2.0 PCM and not dolby 5.1 or atmos even though the audio output is still ARC (sonos). Anyone else able to get this working from a mac?  My setup: Sonos Arc and Sub paired with 2 sonos architectural in wall speakers for rear 

Hello  as the title says, I’ve added my arc to HomeKit, have restarted everything, but it’s showing as not playing no matter what I do. Any ideas? 

Hello,Is it possible for my friends to connect to the Roam with bluetooth if they have not installed the sonos app ?If they could, it would be great !Thank you Quentin from France.

Hi Guys i just bought the Rega Planar 2. I would like to know if I need a Preamp to be between/connect the turntable and the Sonos Portorshould I rather get the Sonos Amp to connect the turntable and speakers? Whats the best setup for the turntable?

Hello all. I recently upgraded my Playbase for the Arc.I also subscribed to Amazon Music unlimited and was looking forward to hearing HD and Atmos music on my system (Arc +Sub + 2 Play 1s). Using Sonos2 app  I am informed that the song on Amazon I am streaming is Atmos.However when I look at  About my System/Sonos System Info during play that there is not an Audio in showing on the Arc.My question is if the app shows Amazon Atmos is playing should the Arc also show  that Atmos is being recieved and  playing?When my TV passes through Atmos the Arc tells me that is what it is playing (Atmos,5.1.2.1 etc) so I am confident that all is ok.The Arc does not tell me what it is playing from Amazon music,Should it say in About my System “Audio in : Dolby Atmos” (or something similar) or is my configuration not set up correctly for Amazon Music Atmos and HDThanks 

My HP Pavillion Laptop will not play audio through the HDMI cable  to the LG OLED TV since we connected the Sonos beam to HDMI ARC.  Video is unaffected. Audio will  play very briefly and stop. We used to use a different sound bar that worked perfectly well but it was connected through HDMI and optical.  Can anyone help?Thanks!

If I claim upgrade discount, will my legacy SONOS products be inactive ?

Hi all. I have purchased the Sonos Arc and Sub, and now I bought the Sonos IKEA Symfonisk Picture Frame. However, aesthetically I don't think I want two Symfonisks, but rather would like to use one Symfonisk and one Sonos One SL for surround speakers.Is this possible? And if yes, is it recommended? Or would it be preferable to use two of the same speakers for surround sound?

HiAfter the recent update I have tried to play Atmos music on my Arc. Searching for ‘Dolby Atmos’ on Amazon music via the sonos app on my iphone I get no results. If I do the same on the Amazon Music app I get a playlist ‘Best of Dolby Atmos’. Even if i specifically search via the Sonos app for a playlist ‘Best of Dolby Atmos’ i get no results. Can anyone help please?

Hello all,I’m probably over looking something but I could use some help. I’m trying to get the line-in (touch tunes jukebox) to turn off after the song ends automatically and switch back to the original music source “apple music”The way it’s working currently is, apple music will play as usual. Then if I go to my touch tunes jukebox to play a song, the song will turn on (in the s1 app, it changes to Receiver:Room 1) (source level is set to 1 - I was having trouble getting it to switch to line in at level 2 (A/V))The problem is after the song from the jukebox stops playing it never switches back, instead it stays set to the Line-In(Receiver:Room1) unless I manually switch source back to apple music.I’m trying to figure out what’s going on. My initial thoughts are either, the system thinks the song is still playing because the source level threshold is set low. Or it’s dropping the apple music connection and isn’t able to switch back.Thanks in advanced for the help! SettingsLine-InSource

Hi.I’m blind and using screen reader talkback on my android phone. Earlier Sonos has worked perfect with talkback and I have used it for many years now. Since version 13.4 Talkback no longer reads my sonos tab. When I activate my sonos tab and try to move between the controls I get “can’t connect to sonos” message. No matter what i Do. If I switch to library, system or search it works perfect and I can listen to music, radio and podcast without any problem. If I turn off talkback and let a sighted person use my sonos tab it works perfect. But with talkback on it only says can’t connect to sonos on that tab. I tried another little older android phone and the same appears on that one too after updating Sonos app to 13.4 and 13.4.1.I hope that can be fixed soon.Best regards Tony 

I have an AMP connected to a zone (dining room) and a PORT connected to my DENON AVR-X3700H receiver that I use on the optical CD input.  When I use my 2 zones simultaneously (PORT  with DENON AVR + AMP), the sound of the DENON comes out a few milliseconds later.  I had a KENWOOD amp until a few days ago and I never had this problem.  Has anyone had this problem? Can I adjust this parameter in SONOS? I don't see how to do it in DENON