Spaces & Setups

Hi All,I have an LG Oled C7V (2017 year) and Sonos Playbar. Looking for upgrade to Sonos Arc, but have a question related to newly supported formats (Atmos, TrueHD etc). there is a note that TV should support eARC which is supported with HDMI 2.1. But according to various articles i have read, the HDMI 2.0b also supports Dolby Atmos. Questions - will i get all the Sonos features working with my TV?

I would like to add 2 rear speakers to my Sonos Arc, but I’m confused about which ones I need - is it the Sonos one, or Sonos one SL? I don’t understand the difference - thank you!

Hi Everyone! Been looking for months to find an answer and figured it’s time to ask the community. Here is my situation: I’ve got 2 older amps (connect:amp and a ZP100) that each run a pair of Klipsch 650-SM ROCK SPEAKERS (FYI- each rock speaker is true dual speakers). These run on the S1 app since the older amps don’t support S2. My entire house is S2 and I’ve come to a point that I either need to downgrade all my speakers in the house to S1 or figure out a way to bring my outdoor speakers into the S2 world. Would I be able to purchase 1 Port and use it for both older amps? While they’re currently set up in 2 outdoor zones, one zone would be fine. Or do I need to bite the bullet and purchase 2 new Sonos Amps? Any other ways to make it work without dropping $1k+? Thanks in advance! 

The Sonos Ray sounds perfect for my system. My question is this. I don’t use my TV remote but rather the Apple TV (4K 64 GB) Remote!  Is this going to work if the Sonos Ray is plugged into my TV an LG 27 UN850?

Hi, updated to 14.2 today and suddenly noticed that songs with special characters in the filename or title (have not investigated in depth yet) won't be played from the local library.I remember this problem from 13.1 and it was fixed in 13.3.Anyone else experiencing this?Really frustrating this happening again. EDIT: Seems to work now after a couple hours. Did some rescans before, so not sure what changed things. Will observe.

I have a Sonos one, Sonos one SL and Gen 2 beam. Plus a few other Sonos products. Whenever I connect the Sonos one, it works for a few hours. Then. When I go back to play something, it's gone. I tried to set a stereo setup with sonos one SL and it still disappears. These are $300 speakers. Why does this keep happening? WiFi signal good. 1gb internet. Hard reset done 3 times. Moved closer to router. Reset router. I've done of all the "diy" stuff that I can think of and it is quite frustrating.

Couldn’t find the answer to this but was wondering if I could use the Sonos Arc with the Beam as the rear speaker for a home theater setup. Considering they can both do Atmos...was thinking it could be a nice setup. Thoughts?

Had to start a new topic because the “best answer” fails to address the question and the topic has been closed for further comment. (Side note: how does a “best answer” literally start with “I do not understand what you are saying”?) Anyway, I’m trying to set alarms to play music in two rooms at a specific, recurring time.1. When creating an alarm, the Rooms menu allows individual rooms to be selected, and there is also an option to “Include Grouped Rooms”.2. I can toggle “Include Grouped Rooms” but nothing new appears.3. I then go to system settings, where “Groups” is greyed out, and it says “This feature is available on systems with three or more rooms.”4. I have two speakers, which are in separate rooms, and which I commonly group and un-group, depending on who is in each room, so leaving them grouped at all times is not a viable solution, and adding a manual routine to my evening (remembering to open the Sonos app to group my speakers before bed) is an obnoxious and likely unsustai

Hi - I have the Sonos amp connected to two 3rd party ceiling speakers and my TV. Would the Sonos subwoofer be able to pair to the amp? Or would the speakers need to be Sonos too?cheers, nick

Has anyone heard if Arc Gen 2 is coming out anytime soon?

Hi,  how can I listen to radio in deezer instead of tunein where i got some awfull jingle and adverts not needed….  Many peolple ar uset with this, when will you solve the problem ? Pierre

Hello,I’m trying to make a purchase, but the checkout page won’t work. It redirects me to the background sonos site, but without any checkout-specific information.

Can Rat be used as a Center channel with Sonos amp?

hey all, i have had the same setup for years a play five or play one in every room and a sonos connect to control it all. I recently added a playbar and ive been told i dont need the connect any longer. does the playbar take over as master ?note all speakers are wireless but the connect is wired thanks !

Hi 👋🏻 Lots of old posts about this but nothing recent so just checking that my understanding of the process is correct.We have several products that are eligible, our speakers are play:1 and play:5. We cannot at the moment afford to buy new versions of everything and are wondering if we were to choose the upgrade process are the old devices rendered unusable by Sonos? (Software update that stops then being used for example) or can they continue to be used. Also does the discount have to be used on a like for like product? therefore we couldn't upgrade our existing play:1 to a 5 for example?thanks in advance

Has anybody experienced problems with their desktop app after updating macOS to 12.3.1?when I open the app I get the spinning beachball of death and message that it’s searching for my sonos system. Every thing was fine until this update, and my iOS apps work fine on phone and iPad. My system has both wired and wireless components , but nothing shows up on the desktop app. I’ve tried deleting and reinstalling the app but when I click on join existing system the veachball e turns and will spin to the end of time if I let it.

So, I got the fancy email for the new Roams. It says 0s all the way around which means I should be able to order but yet when I click it goes to a dead page and I can’t find it on the website. HELP!

Hi allI have a LG CX connected to a Sonos ARC via eARC and HDMI 2.1 cable. I use the internal PLEX webos app to play back a variety of ripped media.Plex server is running latest verion on Windows 11. Ryzen 5950x, 32GB Ram and RTX3070 gfx card. Enough to handle just about anything.Sonos ARC doesn't supports DTS after update (convertes to PCM I believe)The LG CX doesn't support DTS at all but pretty sure was updated to support 8 channel PCM. It will support TRUE HD + ATMOS via HDMI from an external source (bluray player etc). Internal sources (apps) will not passthrough True HD.The TV HDMI sound output is set to passthrough (webos settings).Plex webos app on LG CX set to accept all sound formats except DCA/DTS.When playing media back via the Plex app TRUE HD is converted to Dolby Digital+ by the Plex server (confirmed by looking at Sonos app and plex dashboard).DTS (unsupported by TV) is converted is to AAC by the Plex server (confirmed by plex dashboard). However the Sonos app shows Dol

Hi Community - will I lose any sound quality, create lag, or run into compatability issues in this setup? + Projector (back of room ViewSonic px701hd)+ AppleTV/AmazonFireStick/Roku Stick - directly connected to projector with HDMI+ Sonos Connect Gen 1 - running optical to HDMI output adapter out of Connect and HDMI cable into projector (no eARC avail)+ Sonos Beam - at front of room wirelessly bonded via Connect+ 2 Sonos Play:1 - back/side surround speakers wirelessly bonded via Connect I assume running a direct line across the room out from projector 3.5mm and converting to optical for Connect wouldn't gain anything? Or even degrade? I'm a bit confused what actually introduces lag that people talk about in this forum, since I don't use network/cable TV, hopefully I'm not introducing that? Am I right to assume compatibility of Sonos mobile app won't be an issue as long as I get a Beam Gen 1? I believe Beam Gen 2 and Connect Gen 1 don't like to be on the same app. I already have one of t

Ok, I’ve seen some old articles saying you’ll likely not have Sonos in your car… well if figures that since March 2022, Sonos does make systems for the car, starting with Audi… Well, I’ve got a new Audi now and had no choice but to have Sonos with it… now, I have no other Sonos product… only the Sonos system installed in my car. Does the App connect if you don’t have it registered with any other product? is this something that Sonos is thinking of bringing to the car (if it’s not available yet)? Do you generally need the App as a way to fine tune the quality of listening? Because I haven’t been able to balance the system to sound good enough (using the controls from the car)...

Why does sonos have such limitations to uses with the device? Other than the quality of sound and the assortment of apps, there is truly no reason to by a product that doesn’t allow connectivity without internet and can’t even connect to a pair of headphones. I’m glad to have persuaded fellow friend to avoid purchasing this product -- as I so deceivably did.Goodbye sonos, a cautionary tale for any fools willing to buy such a foolish product

Hi! I’m a music teacher with a Smart Board with wimpy speakers.  Can I connect to my Beam with S/PDIF?  3.5mm?  HDMI OUT (I don’t know if this port is ARC.). Thoughts or experience? Thanls!

Hello and thank you for allowing me to join the group!!   I am looking to purchase a Portable Blue tooth speaker. I have narrowed my choices between the Sonos Roam and the JBL Charge 5. I am torn between the two. I really like the versatility of the Roam but am not impressed with the reviews about the battery life, sound quality, inability to connect , soundstage, and distortion and higher volumes. The Charge 5 seems like a better choice regarding these aspects but it lacks all the possible features of the Roam. I really like the AirPlay feature of the Roam but if it is troublesome, I would be very frustrated with the Roam.    I was hoping for some guidance and input from anyone who would offer some advice in which may be the better choice.  Thank you so much for any help!! 

Hello, I have a Simfonisk frame speaker and I am interested in use as a speaker for a microphone, ..... there is any microphone that I can use with this speaker?? Any app?? Do you sell any wifi microphone that I can hook up with this wifi speaker?? I will appreciate your help please.Thanks

I've just bought and set up a new sonos Arc, every time I try to turn the volume up it resets to 15%.I've been through all the settings, loudness is on night mode is off, I've checked volume limit, that's set to 100%, this happens on all sources, tv, music streaming, blu Ray player, I'm not sure what to do, is this a return item 😢  I hope not.Any help greatly appreciated I've submitted a diagnostic number 149572032