Spaces & Setups

Can anyone help me with optimising the sound on the arc where it is not positioned under the tv?because of space I have had to place it to the left hand side thanks 

I have left my Roam constantly plugged in using the original adapter from Sonos and the cable that was supplied with the speaker. What I find odd is that the battery level fluctuates from 97% to 100% even though I have never unplugged it. This never happens with my 18 month old Move - once sat on the dock and fully charged, it always stays at 100%. Is this expected behaviour or could it be a fault? I am concerned as I don't want to unnecessarily degrade the Roam battery over time. Thanks for any advice - would be great to know if there is anything "official" on this from Sonos.   

Until today, I was under the impression that I could only Airplay to devices that are enabled with this capability. In my case only my Amp is identified in my Sonos app as having this capability. None of my other older devices are identified as Airplay compatible.However, this morning I was playing a programme from the  BBC Sounds app and was streaming it via Airplay to my Amp, but to my surprise I heard the same programme being played through my other speakers in other rooms.it seems that if, in Sonos, I select Amp plus other speakers, Airplay not only plays through the Amp but to theseother speakers as well.Is this news to anyone else?

Hi all!Finally got Nintendo Switch for my 4 year old. I do know that I can not get surround on my Playbar, Play 3 and SUB but I can barely hear anything and must crank the volume to 75 % !!!!! to hear something in stereo, i presume. How do you haver your Switch/Tv setup?Thank youNeven

I'm sure this isn't the first  time this has been brought up, but does anyone else have a need for input only devices to bring sources into their Sonos system.  I am thinking an HDMI dongle that would plug into the arc port of your tv so you could use a stereo pair of speakers, a soundbar isn't ideal in my application.  Also I am sure an Audio input device would be handy for turntables, cd players etc.  I know there is the port but in lots of applications you don't need the output.  I guess at the end of the day a port with an HDMI port would cover it all, they are just so damn expensive.

I have an iOS shortcut that toggles my Sonos Move (starts playing music if off; stops playing music if already playing). Music is sent to the Move via Airplay over wi-fi.it works fine when testing.BUT, when used normally, the first time I run the shortcut, I get an error message that the output device cannot be reached (“Endpoint cannot be found’). If I IMMEDIATELY run the shortcut again it works fine!For some reason the Sonos is not responding to the initial request from Airplay. I thought of just pinging the device first but that is not possible from an iOS shortcut.Sonos support have no record of anyone else seeing this issue but I’m interested in the views of forum users.anyone else seen this issue? If so, do you have a solution?thanks 

Hello, I’m new to the community but have been a Sonos user since 2013. I have a pretty complete system and looking to enhance the sound in one of my large rooms. I currently have in that room 2 x One (stereo pair) on wall brackets in the corners and 1 x Five on the kitchen counter.I’m not getting enough dept from my Ones and would like to upgrade. A pair of Fives would be over doing it price wise and a pair Move’s the same especially since I dont need the mobility. I can get my hands on a pair of Play 3’s for a decent price but I’m wondering how long will the Play 3’s be supported with on S2.Any thoughts?Thank you in advance!Francois

Hello,I have the Arc for my family room set up which is a larger room with high ceilings. I am looking to upgrade my basement set up with either another Arc or get the Beam. The room is much smaller which leads me to my question. Would the Arc be overkill or would the Beam work for smaller room. The Arc is amazing but it seems to be too powerful for a smaller man cave area. Leave me with some thoughts or suggestions!Thanks

I have a SONOS ARC + SUB  in one room of a LARGE home.In another part of the home I have a rack of SONOS AMPS driving multi room audio.I tried adding the AMP driving the ceiling speakers to the room where I installed the SONOS ARC and sub. I cannot get the surrounds to Join…. the SONOS tech tells me the ARC uses a 5Ghz band to communicate DIRECTLY with the SONOS AMP for the surround channels.  and that the AMP in the rack must be too far away for this 5GHz signal -coming form the ARC to reach.    Huh? why isnt the ARC the  WIFI network?I tried hard wiring the ARC and the SONOS AMP to the switch.. still wont join.. any ideas ? what is really happening? do I REALLY need to move the SMP into the same room as theARC? - seems strange to have to do this.

Hi Sonos novice here, got a big birthday coming up and want to treat myself. I can't decide on whether to get 2 x Roam or a Move speaker. I want to be able to take music in the garden at a reasonable sound level, but blast it in the house? Can anybody advise what is best to get, and/or how loud 2 x Roam are.......thanks.

Hi there,I have been using a sonos for several years now and I am considering getting rid of it.Whey ? The sound is OK, just fine but when you have thousands of title and you want to find one using the search tool of your GUI, you have 99% chances not finding it.How come, in 2021, a company like yours could not improve such a basic feature?Thanks

I use the Sonos 1 Ap to control:A TV surround with a Beam and two Play 1 (first gen)A grouped pair with a Play 1(first gen) and a Play One (second gen)If I buy a Move and swap with the single Play 1 will the whole system work on the updated Sonos Ap?  How does the Neam/ play 1 surround work?  

I’ve been having a bit of an issue with my LG CX + Apple TV + Sonos Arc and have been searching for solutions to no avail. Every recommendation I’ve come across has been to set the Digital Sound Out to “passthrough” to receive Atmos unprocessed to the Arc via the TV from the ATV 4K. But when this setting is selected, the image clears out momentarily and the Dolby Vision notification disappears from the screen and the HDR logo appears in it’s place. The screen also appears much brighter.Changing the Digital Sound Out to “Auto” fixes this. But I’m not sure why selecting “passthrough” for an audio output is impacting the video at all.I thought this might be an issue with the Apple TV, but an Xbox Series X performs in the same manner. Oddly, the internal TV apps can be set to “passthrough” for the Digital Sound Out and the Dolby Vision works fine.I’m trying to get the highest quality sound to the Arc without also compromising picture quality. The audio settings for the LG CX are:Sound out:

Is it possible to have the TV sound coming through an Arc, auto group to a Sonos Amp that is not connected as surround? I would like for my TV sound to play through the Amp connected to the kitchen ceiling speakers, when I turn on the TV.The issue is that when the news is on the TV, there is no surround information, therefore there's no sound when using the Amp in surround mode. Also when listening to the cable music channels through the TV, only surround sound effects come out of the kitchen ceiling speakers. 

I have installed the new Roam and have noticed that when used with my other Sonos speakers the volume is low. I use the alarm every day and it is set to 30%. This is fine with all other grouped speakers but the Roam is considerably quieter.

Hello,  I have a old 2018 Samsung forgot which model but I’m getting Dolby 2.0 and not 5.1?I have the Sonos Arc, 2x SL for the rear and Sub3. Connect with HDMI on arc connection.I was streaming movie on the TV with Netflix and HBO with Dolby 5.1 etc… but still getting Dolby 2.0 and I have switch to pcm and bitstream and still get Dolby 2.0.  It sound great but just wondering if i did something wrong.

I have a Sonos Roam which is want to use as both a portable speaker but also as an integrated room music device. I have the wireless charger too.The roam turns itself off or goes into sleep mode after a certain time, which means it will not react to voice commands. When I am using it as a room music device I want the speaker to stay on, and even when on the wireless charging stand still turns off. The only way I have managed to get it to stay turned on it to connect via the charging cable. Is there a way to turn off the sleep function so I can use the wireless charging station when using as a room music device? Mod Edit: changed “Sonos Move” to “Sonos Roam” for clarity.

For the past couple of weeks, I was problematic about my Sonos Playbase. I thought it had a physical defect because after three years of usage, the sound all of a sudden was very tinny--all treble and no bass. For troubleshooting, I went through process of resetting each Sonos (I have a 5.1 system of Playbase, Sub and 2x Play:1), and setting it up from scratch and then tuning with Trueplay at the end. I did this twice. There was no improvement. So I wrote CEO Patrick an email and got a reply from Sonos Support. They assigned me a Case # and I was waiting for an RMA from Sonos appointed distributor Tat Chuan Acoustics in Singapore (I’m located in the Philippines). I decided to separate the satellites so I could use the Play:1’s with the Sub for music in the meantime. While playing Spotify, I went into the app and tapped on “Remove Surrounds”. Instantly, and to my pleasant surprise, the Playbase sounded normal again. I re-added the two Play:1s back as satellites and the Playbase’s sound

Hello,I currently have a Sonos Arc for my TV and im in love with it.I would like to know if one of the speakers would be suitable for a computer, either for video conferences, listening to music, videos and playing games. If it could also be plugged in a Turntable, it would be perfect.Waiting for your answer and your opinionHave a great dayGreetings,Roy

Sonos, please create a software update that will regulate, or keep consistent the fluctuations in volume for Loud commercials.  This will be a game changer and I feel as though it's gotten worse on streaming applications.  The volume of commercials is so loud you need to sit there and lower the volume, then increase when your program returns.  The FCC will do nothing, and even if they did you would have to file complaints against each commercial.  After purchasing the ARC, sub and  Sonos One’s to create a home theatre system, I will only upgrade to a new system or television that will offer this option, as it has become such a nuisance. Advertisers will continue to push the limits until it has gotten out of control.  

Quisiera saber si el Sonos Port me puede funcionar para poner música en diferentes zonas de una residencia o si hay algún producto de sonos que me pueda ayudar a hacer lo mismo

I’ve been keeping an eye on refurbished subs on the Sonos UK site and have never seen any in stock. I’ve been checking in monthly for about a year but it’s always out of stock! Is this a fruitless endeavour? Do they never have refurb sub stock in the uk? I could stretch to £499 to bolster my Play 5 pair but £699 is just not really an option, unfortunately. I’d rather buy through Sonos than the second hand market. What are people’s thoughts?

I've got to admit, I'm a little disappointed with the Atmos performance of my Arc. My room seems like it is perfect for the way that the Arc bounces audio to simulate height speakers, but I don't really hear any discernible difference between 5.1 and Atmos sources - certainly not in terms of height and the sound bubble effect that Atmos is meant to bring.The room is 3.8m wide, and 3m to the back of the couch, with a ceiling height of 2.6m. Arc is on a tv unit, at about the same height as the seats (45cm from ground).I'm playing Atmos sources via the AppleTV+, Disney+ and Netflix apps on a 4K Apple Tv, using a HD Fury Arcana to split this out to the Arc. The Sonos app shows the Atmos logo when playing back the appropriate sources, so I'm confident its definitely Atmos content.I've tried several things to try and improve the height effect, but have had no joy so far. Every time I've tweaked positioning, I've re-run Trueplay. What's the ideal placement for the Arc in terms of distance giv

I have a playbar, gen3 sub and 2 one sl set up as a surround sound in my living room. I loved is and the gen 3 sub is very powerful and just how i like it. So i bought the arc, gen 3, and 2 more one sl to put in my man cave. I figured it would be amazing in the smaller room but the sub sounds weak and nothing like the same sub in the living room. What could be wrong

Hi, I have a Sonos 5 first Gen speaker, which is only compatible with the S1 app. I just bought the Roam and didn't realise that it only works with the S2. I also have a couple of 1s, which are compatible with both. Do I need to upgrade the 5 or is there another fix? Can I switch between Apps for example!? Thanks anyone in advance for any advice!