Spaces & Setups

Hi,A few months ago I bought a subwoofer from the Sonos website which turned out to be defective. The return got approved, and I sent the defective unit to Sonos’ service center, as requested. According to the tracking information provided by UPS, the unit arrived at the service center on the 4th of May. Since then it's been 8 weeks of almost complete radio silence from Sonos and I do not know what is going on with my return and refund.I've been in contact with the customer service multiple times during the last 5 weeks, and they have been unable to do anything about it. I finally got a reply from someone from Sonos Customer Experience - Level 2, 1 ½ weeks ago but other than a pretty generic “I’m sorry for your experience” email I haven't heard anything from them.Does anyone know if there is someone that I can contact to get this resolved as soon as possible? I’ve tried their chat, calling them, emailing them as well as emailing the ceo, which is when the person from Sonos Customer Exp

I currently have a Sonos Connect that is wired to my stereo amp & speakers. (There are other Sonos items in other rooms but the Connect is the only Sonos component in the sitting room.)If I buy a Sub Mini, will I be able to pair it with the Connect?

Hi, could someone from the beta program contact me. I have had a beta account for several years, however after testing and participating in the program for a considerable period of time, I have received no invites or participation requests in over a year! Have tried to find out why, however if you are not part of a project, it’s appears impossible to contact anyone from the beta group!

I bought an Arc and I want to know directly from Sonos what happens to the speaker arrangement inside the Arc when I connect the 2 One’s? I have heard that if the surround channels are taken over by the One’s, it frees up two of the Arcs surround speakers to drive more bass response? Is that an accurate understanding of how the software sorts itself out? thanks! If not please explain what happens with the two One’s.  Thanks again!

Hi In my lounge I have a Playbase and two play:1’s for surround sound.  I love the set up for movies/TV etc. It all works great. When playing music I have set Sonos use all three (i.e. not as surround sound) as you should.I think it sounds pretty good for music as I assume (?) that the Playbase  takes up most of the bass load (and more?)But what would be a next step up for music playback, or is there one that is even worth it. I could swap the play 1:s for Sonos Fives but that would be expensive (and can I use Play fives as surround speakers or would I have to keep the play1:s?) and would they work with the Playbase in music setting? I could add a Sub to the system but again how much would that be a step up with the Playbase already in the room? And please note I am happy with the PlayBase for movies etc, I have no desire to chase more Bass, it’s loud enough, I am more interested here in improving Music playback.Any help appreciated, I do like the play 1:s + Playbase for music but it’s

I would like to be able to listen to Radiooooo.com  Is there any way to suggest radio streams to Sonos?thx merci

Hi, I have a pretty simple issue which became complex enough to ask the forum. I have few SONOS speakers from IKEA (shelf and lamps) and want to connect them to my TCL TV (not Roku). The aim is to use a speaker from TV and SONOS (not SONOS only). I tried to find speakers via same WiFi - that didn`t worked. I tried to connect SONOS speakers via Apple TV (airplay) - that didn`t work, and as far as I read in that case you can only connect SONOS speakers, but TV speaker won`t work together. I can buy BEAM or RAY SONOS speaker - but as far as I`ve read I won`t be able to use my TV speaker together with other SONOS speakers. So, what is the simplest (and cheapest) solution to use in the same time fabulous TV speaker with Dolby Atmost, with IKEA SONOS speakers as rear speakers (without delay between TV and SONOS speakers) ?

Two simple questions:1.- Is it possible to combine a Paybase with a Submini?2.- Can a roam speakers be integrated also in the lan of speakers that I now have? Can I use a roam speaker from the sonos app and joining it with other speakers e.g. one that i have in the kitchen?ThanksICF 

I have a Sonos Arc and recently bought two One SLs to add as surrounds. I can get the One SLs added to my Sonos app but when I go to add them as surrounds, it errors out telling me that “There is a problem adding your surrounds. Check the network connection and make sure your products are powered on. Try again.”  If I quit the start up, it ends up saying “Living Room (+?+?)” on my rooms. Any help?

I have a large(ish) Sonos system locked down at 8.4 (because I still use CR100 controllers). The bridge has finally died so I have temporarily wired one of my ZP Amps as a bridge. Is it possible to buy a boost and use it, or will it need me to upgrade the system version (which obviously I cannot do).I don’t want to accidentally trash the CRs by adding a component that needs a higher software version.

I have had this problem since I purchased the Sonos Arc about a month ago and it is getting very frustrating.I have a TCL 75C727 TV with the Sonos Arc connected in the eArc HDMI port and stream everything through an Nvidia Shield TV Pro. The TV is set to passthrough audio.When I first start up everything the Sonos Arc is outputting the correct audio formats.For Disney+ the app will show Dolby Atmos and Dolby Digital Plus 5.1 correctly depending on media.For Netflix it is Dolby Digital Plus 5.1 and for Youtube it is Stereo PCM.However once I turn off the Nvidia Shield and TV and turn everything on in a few minutes the only format that works correctly is the Dolby Atmos. All the other formats show up as either Dolby Multichannel PCM 5.1 or Dolby Multichannel PCM 2.0.I have tried powering down the TV and the Shield but the problem only resolves when I power down the Sonos Arc and restart it and then the audio formats are correct again, until the next time I want to watch something.Has any

Logitech pushed out a firmware update at the end of March that broke the volume adjustment on my Sonos system.  It takes about 10 presses of the volume on the remote before anything registers.  I was hoping that Logitech would push out another firmware update to fix the issue but I am starting to think that is not the case.  Has anyone else found a solution to the problem or a better alternative?  Thanks!

Hi everobody,i sold my receiver and my Klipsch speakers. But i kept my turntable, my phono preamp, my Sonos connect, my Sonos play 1 and 3. I wanna play my turntable in my speakers thru my connect. I read this article When i had my receiver, my turntable was grounded to my preamp and my preamp was grounded to my receiver.So my question his: do i have to ground my preamp to my connect? Because there his no ground on the connect. Thank you.

I listen to a radio station called Adagio FM using MyTuner Radio.It has a sister station called Entranced FM but it is not on MyTuner Radio (nor TuneIn). How can I listen to it’s audio stream on Sonos?http://adagio.fm/http://entranced.fm/

Often get this message on my iphone while listening to music! This happens when network is working fine, wifi is good on phone and other devices, etx - nothing changed, then, “unable to connect.” And I can't stop the music or adjust volume. Fix is to reboot everything over and over. System is Play:1

Hi AllI have a dedicated home theatre room in our home and am setting up the surround sound with sonos.i will buy an arc, 2 play 1’s for rears and the sub.  The room has a cat5 connection to a router which connects to the modem.I am wondering how best to set up the wifi in that room as a dedicated new network just for the home theatre components.  I dont want it to connect to the rest of the home.I am not very savy when it comes to wifi.  I was thinking of setting up a WAP in the room which connects to the router and will broadcast a dedicated wifi signal : named Theatre room.  Then have all the sonos products in the room use this wifi network.  Will that work? any recommendations on which WAP to use?  is there a better setup that i should consider? Thanks for your help.

I’ve suddenly lost sound on my Beam Gen2. I was watching some content on my Apple TV 4K and all was OK, but found I couldn't adjust the volume using the Apple TV remote, when pressing +/_ the volume didn't change and the text ‘Home Theatre -/+’ didn’t appear on the TV screen. However I could adjust the volume when using my Sky Q remote and the volume text did appear on my TV screen.When I finished watching the programme I got no sound at all so I turned off the Apple TV 4K, and found I have no sound via Sky Q either. When pressing the volume buttons on my TV remote and Sky Q remote I get the volume text appear on my TV screen, but nothing happens, no sound at all.When using the SONOS app on my iPhone I can slide the volume bar along but still no sound from my Beam and no volume text appears.When I ask “What volume is Sonos” she speaks back to me via the Beam saying “This device is at volume 1”.I have pressed the volume buttons on top of the Beam but nothing. I have a solid white light 

I have some old components, so can’t upgrade to S2. On the S1 app, when trying to ‘add a service’, I get a message “App update needed.” Does “update” mean upgrading to S2, or is it just a new version of S1? In other words, how do I add additional services to S1 without updating to S2?

Picked up a Gen 2 lamp yesterday.  Can someone confirm if it is S2 only or can be downgraded to S1 to work with my other speakers please? It is not clear on the compatibility list, there is no Gen 1 or 2 noted against the lamp. I don’t want to set it up if I need to return it. ThanksChris

I have upgraded my TV sound system and now have a redundant playbar and a pair of play 1s. I have configured as a surround sound system in another room.Is this the best way of using them for audio? 

I just  updates from S1 to S2. Glad that I can turn off some ancient protocols on my NAS. But one thing seems weird to me. The S2 app itself seems super ugly. Maybe it’s only supposed to run on a phone? (I’m on an iPad).It’s strange to me that the player is this brownish color (see uploaded screen). And the player part doesn’t change with light mode and dark mode. It’s always this brown. Also, the library access pages seem kind of ugly. In the default skin they are like gray on gray. What’s up? Am I doing something wrong?  

How do I use s1 app?

I’m just about pulling my hair out with my Sonos and 77C14.I have a Playbase, two One’s and a 3rd Gen Sub running off Optical Out. Always works, never a problem until today. Nothing from any source will play in 5.1, says Stero/PCM in the Sonos App. Tried my Sky Q box, ATV 4K, and even the on TV streaming with the TV displaying that the output is in the correct DD 5.1 or Atmos etc.Tried different HDMI cases, just in case, tried a different Optical cable, still the problem persists. Read 1000 different solution and tried everything I can find/think of. Anyone have a clue please as it’s doing my head in. 

I bought a Symfonisk from IKEA and was stunned to see the setup process asking for activating location services. Especially when it already connects to the device through bluetooth.I’ve already filed for a return but if there’s a way to do the setup without location services I’d cancel it…That’s a shame that they make it compulsory; I have only one device and it makes no technical sense at all. Tere

Want to connect Devialet phantom gold to sonos - how do you do this