Spaces & Setups

When trying to play Amazon prime music on my Sonos 1 the Sonos app does not work properly, songs repeat, when clicking on an album for example you cannot select songs now it just plays, it will start playing random songs i.e if you chose Slipknot station Spandau Ballet plays…help

Cannot control rooms, only master.  Looks like a new bug as this has always worked before.  FYI.

My Roam has stopped working. It has disappeared from the S2 app.When plugged into mains charger, the amber light on the bottom is on.When sitting on charger base, no lights show at all.The white LED has stopped lighting.I have tried reset (hold down play/pause, press and release power button on rear). This does nothing.Any suggestions?

We have a large property with a main house, entertainment building and a pool house.  There is one Unifi network for the entire property UDMpro, 3 USW24 switches and 10 Access points, the outbuilding are connected by fiber to a switch in each building.  In the main house there are 12 amps, 2 arcs, 1 beam and 1 sub.  One of the amps is plugged into Ethernet and the rest are on Sonosnet.  The Main house works fine.  The outbuildings are to far away to connect via Sonosnet and when I try to wire one Amp in either building via Ethernet the network crashes and does not recover until I unplug the Ethernet.  I have STP (not RSTP) enabled with the switches prioritized appropriately and IGMP enabled.  In the Entertainment building there are 4amps and 2arcs, in the Pool House there are 2amps.  What would be the best and stable way to connect the outbuilding Sonos players.? Any help would be greatly appreciated.

Hi to everyone. I just configurated the ARC+SUB+SL system in my living room and when I pair the SUB with the ARC, the system advise me that the SUB is currently linked to another device, and if I want to pair it to the current one.Does this mean that SONOS has sent me an already used SUB? Or is it a normal issue for these device?Your help would be great appreciated.Thanks

I have a UE60KS7005UXXE Samsung TV from 2016 and have just bought a Sonos Arc and plugged it into the HDMI Arc. I can only get it to play 5.1 not Atmos.  Is it possible to get it to play atmos from my streaming services?

So I’ve been trying to google/searched forums and there does not seem to be any clear answers on this topic.Today I have an older surround setup containing one Playbar and 2 Play 1s. I’m looking into making my home smart and have been leaning towards Apple HomeKit.  I would like to know before I buy two new Sonos One to make my surround setup compatible, if it will work with apple HomeKit or not? If not, are there any way to make it work correctly? For example keeping my play 1s in the surround and buying 1 Sonos One to get AirPlay to work? I’m very confused and cannot figure out the correct way to make this work.  Or am I just better of going for Google’s smart home platform even though I only have apple products at home.  Also will Siri work with the Sonos One which I will place in my livingroom for communication and HomePods placed in different locations in the house.

My TV is connected to a HD machine and a Bluray player using HDMI. The Sonos system is configured to 5.1 surround using HDMI ARC. If I set my HD and Bluray to Bitstream output I get full 5.1 surround but the lipsync delay is noticeable (the audio is delayed). If I set the inputs from the two units to PCM the lipsync delay is resolved but I only get stereo sound. So frustrating! Is there anyway to resolve this?

Hi everyone, I would like to seek some help with regards to my sub. When I switch on my TV it mutes my arc and my sub. The arc unmutes itself but I notice that the sub stays muted. Even if I adjust my volume level, the sub stays muted. The only way for me to get it unmuted is to remove the sub from the arc and then add it back on. Has anyone encountered this issue before and have you been able to resolve this? 

Just wondering whether the wireless charger for Roam works with the first generation/original model of the product?

My TV has only optical Audio output, but I wanna connect my TV to Sonos five

never mind… figured it out

I own a Beam2 connected with my LG OLED TV via eARC.I have a problem… If I choose to hear from TV speakers or BT headphones, after I choose it from the TV, Beam2 retake the control and the sound exit from there and not from TV speakers or BT headphones I choose…In other words, I can choose to hear from TV speakers or BT headphones only if disconnect the Sonos Beam2 from the TV…Do you think it is acceptable????

I opened up the My Sonos app this morning, and all the info is gone.  No playlists or anything.  The only thing showing is “recently listened”.   Is there a way to get it to load up the info? 

I have a Beam Gen 2, sub-mini and a pair of Symfonisks setup for my home theater - love it, works great. Sometimes I venture off to the kitchen and want to be able to continue listening to whatever is on TV. I was thinking that I could buy a Sonos One and plop it in the kitchen and use multi-room to extend the audio from the HT to the kitchen? Would that work? Is the system smart enough to keep the HT setup as proper x.1 surround (so that somebody who is still watching the TV still has that HT audio) while knowing that the kitchen is just a single solo speaker and provide it audio accordingly?

Realme X50 Android phone.Interaction between MS Outlook and Sonos app was fine until yesterday. Whilst using my phone to listen in my Beam 2 every time I receive an email the app would switch off the radio. I've had to turn off notifications as a fix but far from an ideal solution.What are the chances Sonos will fix this bug?

Situation: I come home, Sonos is silent. I think, “I’d like to hear <song x>”; I search for it, press play, I enjoy the song, the song finishes and then immediately after whatever the hell it was I was listening to the previous time I used the Sonos starts playing.How do I make it not do that? Ever? I never want that to happen. Do the thing I ask you to do, and then just stop doing things.

was just gifted a Sonos One SL for my birthday, i’ve been planning to get more but am unsure how compatible gen 1 is with gen 2. The Sonos One SL I am assuming is the newest one out because was gifted it recently. If i wanted to buy more speakers, do they all have to be gen 2? or could i buy a Play 1 Gen 1 from a friend and it all syncs together? Planning to buy a beam/arc around christmas.  mainly plan to use for movies, music when friends are over. 

Hi Folks, looking to see if anyone else suffers from loosing sound after fast forwarding on Sky Q Ultra.When I fast forward any recorded programmes on Sky Q Ultra and return to play I loose sound. I need to change my AV channel and return back to channel and sound is reinstated. I have try changing cables and inputs without any joy. So not sure if it’s the Sky Q box, Sony TV or the Sonos Arc

I’ve come back from holiday to find that some of my newer speakers (play bar, play3, play1, move) are no longer compatible with the Sonos s1 controller, only the s2 now works.  This is frustrating as I now have speakers which don’t all work on the same controller (which was the s1!).  What can I do to sort?thank you for your response in due course.

How do I know if my sonos one are 2nd. generation?

The recently played area of the app (Android) never changes when I play new tracks.Can someone advise how to troubleshoot this?

HiI have a Samsung Q80 tv with sonos arc and the sound cuts out for a second this only happens when I am watching one App or if I put on uhd with the football on skycan you please help 

How can I connect my Sonos 5:PLAY speaker and a Sony CDP-CX355 CD Changer? Do I need an amp and pre-amp?

Slowly upgrading my home theater setup. I have a ceiling projector with HDMI in but no optical or HDMI out. If this works I’m planning to update from a Roku to Apple TV and old stereo setup to a Beam Gen 2. Due to my projector’s limitations and the fact that it’s on the ceiling across the room I’m hoping that I can project while streaming the audio via Airplay. I recognize this isn’t the ideal setup (a new projector comes later) and I would have to turn on the beam and select airplay each time but would it even work for TV/movies or is the delay too much or I just really don’t understand and have to have the HDMI in?Thanks in advance for any input. I’ve searched this a bit but haven’t found my exact situation or it’s from a few years ago and the answer isn’t for the latest hardware.