Spaces & Setups

Does anyone know how to get better audio through the Sonos app or through airplay? I have a Beam gen 2 with a Sub connected to my TV and two Ones (One in the kitchen and one in my bedroom). The Beam and sub sound amazing when playing music through my Apple TV but when I use the Sonos app or airplay, the sound quality and bass decrease dramatically. The crisp vocals and high tones fade away and the bass loses its punch, especially with the lowest notes. It sounds like the frequency range is being reduced. This is with Apple Music, Spotify, and Amazon music. I have also tested different audio formats such as Atmos, Stereo PCM, and Amazon ultra hd. I have also tested different sources with the same results. It is annoying because I like multi room listening, which means I have to listen at a lower quality (in the Sonos app or over airplay). I have heard much better sound quality and bass over air play and bluetooth with much cheaper systems so it’s hard to believe that is the cause.

Good morning,I have a question regarding integration with IFTTT about streaming URLWhen I start the action via smart botton the stream started correctly, but in a loop, when it ends, the audio stream starts all over again, instead of stopping.Is it possible to run the one-time and not repeat?best regardsMarco

Hello! I have a Sonos Port connected to a Denon AVR. Every time I switch the output to variable volume it jumps back to fixed, can you please help me?

What did work perfect in W10 is not the case in W11. I can’t connect to SONOS.  This is a HP Notebook and the settings done by my company. Meaning, I have restricted access as administrator. So I can’t change the public to Private network. Any other suggestions able to connect please?    

I have bought the Connect:Amp a few years back and, after a short lived connection success, I have not been able to connect anymore despite numerous factory resets of the Connect:Amp, and re-installs of the IOS App.Any clue? Can the Connect:Amp be connected only via mobile phone? Is there any alternative, independent controller that can be shared by the family?Thank you.

Hi. Does the new Symfonisk Floor Lamp and wi-if speaker work with Beam? And if so, when I give voice command to my Beam to play music will that also make the Symfonisk speakers play music? Or do I have to turn the symfonsik speakers on manually every time I want to play music? Also, what is the quality of the Symfonisk speakers including the sound and the product itself? Thank you. 

Hi,I’m aware Apple Music streams via S2 app at 256kps AAC at 16-bit, 44.1kHz (and slightly lower quality via AirPlay).   Does anyone know these specs for Amazon music via S2 app when it says ‘HD’ (not ‘UHD’)?  Thanks! 🙏

Hi,  I have a Symfonisk bookshelf Gen 1 and want to buy a Gen 2 to create a stereo system. Will I be able to pair them? Kind regards,Rainer

Hi,Hopefully you can help me with a couple of questions:Would I be able to connect a Technics SA-C600 Network Streaming Receiver with CD Player to my Sonos system and if so I be able to use this for my turntable (Essential Pro-Ject turnable ,don’t think this turntable has a preamp)? And what Sonos equipment would I need to connect the Technics unit, would it be a Sonos Port?Thanks Kevin 

I have a preamp. Put in a Sonos Amp connected to two Sonos 5s for surrounds. I have a RCA out for a 2nd sub and want to connect the Sonos Sub to it. I had hoped the Amps sub connect was an in, it is not. Anyone have any ideas on how to connect a sub out to an Amp or Port to get it to the Sub

Hi team,I looked for it but topics are closed and would not answer my point.So I connected an LG Oled 4K audio out (headphones) to the Line in of my Sonos 5 Gen 2. In the app it shows like it is playing (equalizer moving) but I don’t get any sound from the Sonos 5. I checked volume levels, it seems fine. I unplugged couple times still the same. TV is an LG OLEDE955PLA.Your help welcome ;-)

bonjour,S1 version : 11.6.1Ce matin, mon système Sonos (S1) me demande de me “connecter pour accéder à plus caractéristiques”Quelque soit le compte et les mots de passe, pas moyen d’accéder à Sonos. Est-ce que quelqu’un a déjà eu ce problème ?En vous remerciant par avance

Does anyone know if there is a Bluetooth CD player that would be compatible with the Sonos beam? Thank you for any information you can give.

Hi, I have an older Sonos Connect that I have used for years to integrate my home audio AV receiver into the Sonos ecosystem so I can enjoy audio through my primary home theatre system. I have the Sonos Connect plugged into CD-R input on my Yamaha receiver. It all works well when I am using a streaming service like Pandora or Amazon Music. What I can’t figure out is how to integrate my CD player from the home theater system into the Sonos ecosystem. If I were to plug the Connect into the back of the CD player (which I actually cannot since this is occupied via line out to the receiver) I would lose the receiver’s usage as the primary sound source for this area.  I know I am missing something here. Am I running a line out from the Connect to something? Thanks in advice for any suggestions. Regards, Michael

If I add a Boost to my (S1 SonosNet mesh) system that uses a Bridge: Will the Boost increase signal range so that my CR-200 won’t struggle to find the signal.   If so, how do I use the Boost?  Do I have my system “find” it and then I just plug it in midway between the Bridge and where I use the CR-200?Thanks in advance for your help.

I bought a home with four hardwired outdoor speakers that look to be  infinity Outrigger Junior speakers from best I can tell. They  are wired into a media shelf in the den. The house is 15 years old and I have no idea how old the speakers are.Will one Sonos amp be able to run the speakers. I have looked and could not find anything.I have not bought anything yet, but want to make sure before I do.

Good Morning Sonos Community, We have a number of Sonos devices being installed into a corporate environment - is there any way of having an Admin override on the APP for master control Cheers

Hi! I am interested in buying a Sonos Beam 2 abroad in Australia, as it has much better pricing than what's available locally where I am based. But of course the challenge will be getting it home on the plane. Ideally would handcarry this in it's packaging, but I think it's a little too long for carryon dimensions both boxed or unboxed. I think it should be able to fit in checked baggage for sure unboxed, but of course that eats up a lot of space. Has anyone actually tried transporting a Sonos Beam via plane before?

When I turn my TV on the volume is always on low so nothing can be heard, even if it was previously on loud. I have an Sonos Arc connected to an LG TV. This also happens if the tv is paused for a prolonged time, the sound goes back to a minimum. Any idea how I can fix this?

Hi AllI have a weird issue that has just started, I have three Sonos items, Sonos SL in my office and bedroom, then a sonos port connected to a multiroom system.The three are setup on the app as separate rooms, i could play music through Sonos Radio or Spotify to any individual room, now the issue i have is if i slect the port on its own i get a cannot connect or cannot add to queue error dependant on if it is radio or spotify.If i select either of the other two SL speakers they work fine, I can then add port as an additional source and it also plays….I power cycled the three speakers, Sonos would not then play on anything, I reset my router, uninstalled the apps on my phone, reinstalled the apps still the same.Factory reset the SL speakers and I am now back to the speakers working fine but the port still not working standalone, the port will also not factory reset….i get a flashing amber/ white but not green, it returns to white, I have also disabled the wifi and hardwired the port an

I have a number of devices in my house (Arc, Beam, Amps, Ones,...). Some are in my living room, dining room, TV room, each kid’s rooms, gym, patio,… I would like to limit the ability of kid 1 to connect to device in kid 2’s room (accidental or on purpose). Basically I would like to give my kid 1 access to sonos in their room and TV room. Kid 2 to sonos in their room and TV room. For me and wife I would like unlimited access to all sonos devices including Kid1 and Kid2 room systems. I don’t see this ability in the sonos app. I can’t believe that sonos has not invested some resources in to this feature. How can customers put in a feature request?

Subject line pretty much sums it up. Trueplay “loses” speaker. They’re all there making noises.  Arc, sub + 2 play:3’s.  i know this subject has been addressed before, but the Sonos ppl shut it down before useful advice appears. (Why do they do that? Just leave it open until the problem is solved.) 

I would like to know what band of wifi does the sonos speakers use. 2.4 or 5?

Hi everyone, I have a Sonos One and a Sonos One SL, I want to connect them through Wi-Fi to my Samsung TV the frame. Is it possible with Sonos Boost ? Or only with a soundbar like Ray? 

As title. Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app. I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.   Help please! Many thanks