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Get help with your Sonos Roam, and Sonos Move

  • 1,717 Topics
  • 8,332 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1717 Topics
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OneThreeContributor I
posted in Portable speakers
Move 2: Trueplay volume problem

I recently got a Move 2 and have had a recurring issue when Automatic TruePlay is enabled.It’s especially noticeable at low volumes: there will be frequent half-second swells in volume before the level returns to what it was before. It’s very bad with ambient music; it will be peacefully humming along, then there’s a sudden spike in volume before returning to normal.It happens on any song, at any part of the song; it isn’t repetitive or triggered by a specific track.It doesn’t happen if I disable Automatic Trueplay.It sounds like for whatever reason, the algorithm that balances Trueplay suddenly thinks “I need to turn up the volume,” then the mics feed back and it lowers it quickly to the previous level.The odd thing is that this doesn’t happen on the original Move. I had a Move placed in the exact same position in our kitchen for over 3 years, and this never happened. As soon as I swapped in a Move 2, I started noticing it.So either there’s a difference in how the Move 2 calculates Au

1831
O
1 year ago
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StarmontTrending Lyricist II
posted in Portable speakers
roam battery issues

Very disappointed in the quality of the Sonos Roam. I am an ex-dealer and part of the reason we dropped the line is due to poor support and the fact quality has dropped on both hardware and app. The latest issue is with the Roam battery. This particular roam was always charged on the Sonos base with a Sonos power brick. It stayed there when not in use and was used sparingly. One day it was just dead. No way to revive it even with support from Sonos. I wish they had would stand behind their product but the only option is to receive a 30% credit….which means they continue to profit on the sale of the replacement since dealer cost is MSRP less 30%. No longer the high quality company they once were!

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Airgetlam
1 year ago
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Ingo9Contributor I
asked in Portable speakers
Sonos Roam not connecting to Wifi

My Roam will connect to Bluetooth and the app will show it as connected to BT whilst playing. it will not connect to Wifi despite several resets and setup attempts. The setup works very well until I get to the ‚connecting to Wifi‘ part. i have UniFi access points and have made changes to settings suggested by other users. Allother Sonos devices on my network work well. Assume this is a faulty device i need to return?

84694
Airgetlam
1 year ago
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BeerMeSoundContributor I
posted in Portable speakers
after market Wireless charging for roam and move

Anyone know of wireless charging bases or pads that work with Sonos products, that AREN’T specifically built for Sonos products? or does Sonos restrict us to their gilded cage?

583
bockersjv
1 year ago
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FaywestContributor I
asked in Portable speakers
set up and no sound from speakers?

I’m just setting up my new Sonos Roam, and I can’t get any sound out I’d the speaker? ( but there is more volume from my iPhone?) what have I done wrong?  

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F
1 year ago
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PapajohnContributor I
asked in Portable speakers
not working

When I turn my Move 1 on it makes a noise like it just connected but I get nothing. Not even a light blue or white comes on anymore? It is plugged in to the electric I have owned it 4 months with no problems until now. Can it be reset to original factory? Or reboot  

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P
1 year ago
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Pedro CorreaContributor I
posted in Portable speakers
Cant register Sonos Move

I cant register new sonos move (I have another one already).Helpppp

5607
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1 year ago
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GJSonos76363Contributor I
asked in Portable speakers
sonos Move speaker and 2nd home

We just bought a small seasonal 2nd home.  I have a nice Sonos system all hardwired at our main place. I want to do the best I can within Sonos lineup for our new place and 2 Move speakers should work.  I’m not a tech wizard so I have some questions,   Do I need another Sonos Amp to run these as a pair?  I do have Wi-Fi at the new place and want the flexibility to move them around and outside.BIG QUESTION, can I use my main homes Sonos app that already has all my music sources, playlists and channels set up, at the 2nd home?  I would rather not set it all up again.  Any help is much appreciated on either topic.

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buzz
1 year ago
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Gert_4Prominent Collaborator I
posted in Portable speakers
Voicing Move2

A few days ago I bought a move 2 which I am having a bit of a hard time with.It is a very nasal sounding bass boom box that can be used for talk radio when the bass is turned all the way down and trueplay and loudness are not activated.Music is next to impossible to listen to if it is not simple jazz music without vocals.Has anyone else had this experience with Move 2 ? Just a follow-up to my post.After I did a factory reset of my brand new Move 2, the sound is ok.But in my opinion the very low bass and midrange are a bit too dominant, but I hope this will be adjusted in future software updates. Moderator Edit: Combined posts

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Jamie A
1 year ago
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Stephen.kungContributor II
posted in Portable speakers
Sonos Roam — It doesn't "just work" — The many issues

SummaryIn my experience, the Sonos Roam has been buggy, and I encounter a lot of disruptions in contrast to my Sonos One and Sonos Beam and breaks the illusion of an easy multi-room audio “it just works”. It’s put me off investing in further Sonos products or upgrading unless this is resolved. Trouble waking upThe Roam has issues waking up from sleep. It gets stuck and won’t turn on. Other times, I need to press the power button then wait a few seconds and try pressing it on again, only for the logo light to pulse white and then eventually connect to the System. Disconnection/Drop-outsPlaying multi-room audio with Sonos One and Beam, the Roam will suddenly stop playing the music whilst other Sonos speakers work fine. To resolve this, I’d turn it off then back on to get it working again - even then this may not work. Poor battery lifeWhen on standby or playing music, it doesn't last 10 days or the 10 hours (whatever the specs stated). Don’t have much to say on this other than it does wi

11631
Bumper
1 year ago
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greenjannerTrending Lyricist I
asked in Portable speakers
sky Q, sonos beam gen 2, Sky Q and panasonic txmz800b sound problem

Just upgraded to a Panasonic tx-55mz800b tv to match with my Sonos beam gen 2 and sky q. My previous Panasonic did not have e arc so I had issues with Dolby and stereo sound and lip sync. The new sep up seemed to solve this but now the same problem has come back. I have turned on the bypass option in the TV’s sound settings but the problem persists. Can anyone assist, please?

2444
G
1 year ago
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gheh388Trending Lyricist I
asked in Portable speakers
sonos roam battery overheating

My Roam battery - According to the diagnostic I sent in to Sonos help - is overheating and shutting down the unit. When it is off the wireless charge for 10 minutes everything starts working normally. But this is totally frustrating for a $180 speaker. This keeps happening over and over. I’d like Sonos to replace the defective unit. 

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buzz
1 year ago
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Airplay iPhoneContributor I
asked in Portable speakers
No sound audible on sonos Roam Via Airplay from iphone.

I have this issue that the music is not audible via airplay from iPhone ( latest iOS ) but the airplay works very well with Sonos Roam from MacBook(latest OS) . they all are connected to same network. Can you please help me with this issue.Regards. 

2744
A
1 year ago
A
anim8rixContributor II
asked in Portable speakers
Sonos Move USB-C doesn't work when battery depleted.

To start off... I know that the Move requires a 45 watt minimum PD port to charge the Move.  I have both an Anker portable battery and a charging brick that charge well above the 45 watt minimum. Also, the portable battery has a readout so I can see how much charge is being drawn. Both items charge the move when it has some charge in it, but when the battery is depleted they no longer work. Also, when the battery is depleted, the orange light comes on in the front, but does not turn off after 10 seconds like it normally should. My portable battery shows that it has a small draw (less than 1 watt, maybe coming from the lighton front?). When the Move has some charge to start though, the battery shows the normal 45W pull and I can watch the % rise on the app like it should.  It feels like it isn't  able to negotiate the power draw when it has no juice or something like that. Has anyone else seen this issue?

4551
buzz
1 year ago
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Han SoloContributor I
posted in Portable speakers
Bluetooth Roam Pair or Stereo pair when leaving home WIFI

I have two ROAM units that are both stereo paired as bluetooth and as SONO stereo pair when connected to my home WIFI.What I want to be able to do is to have the units remain paired when I leave my home WIFI network and take the speakers to the beach or other outing.What is happening is that the moment the speakers are disconnected or turned off or go to sleep and I have to reconnect them to bluetooth, they will NOT pair to each other so only one will play.  I have tried repeatedly turning just one or the other on, but it won’t work.  Clearly BOTH are connected to my iPhone 7 plus at the same time, but WILL NOT play at the same time.The only thing that works is to literally keep the phone connected to the bluetooth pair while I’m traveling to my event and HOPE they don’t run out of power or get disconnected.Anyone have any ideas?I have spoken to tech support repeatedly and they have said it should work, but it doesn’t.   

4872
buzz
1 year ago
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changotorroContributor I
asked in Portable speakers
sonos roam not charging

When I connect the cable, it turns on the orange charging LED for a few seconds, about 8, then it turns off. I've already tried it with different cables and adapter

3902
Airgetlam
1 year ago
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Edwardcrazy2023Contributor I
posted in Portable speakers
how do I connect my speaker

Connect my speaker

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Ken_Griffiths
1 year ago
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Mike WillAvid Contributor I
asked in Portable speakers
Move 2 Features

Does the Move 2 support Dolby Atmos?  Can a pair of Move 2s be used as surround sound rear speaks with the Arc?

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J
1 year ago
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JLC SeniorContributor I
asked in Portable speakers
pulsating sound from Roam and Move speakers

Since updating to iOS 17, both my move, and my roam speakers pulsate the sound, and do not act properly. How do I correct this problem?

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J
1 year ago
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andyfieldContributor I
asked in Portable speakers
move stereo pair

Can I pair a Sonos Move with a Sonos Move 2 to create a stero pair? If so how do you do it?

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A
1 year ago
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FefoContributor I
asked in Portable speakers
move don’t start

I just purchased a refurbished Sonos Move from the Sonos online shop. the product doesn't work: I followed the instructions, placed Move on the charging base but nothing happens, no light, it doesn't turn on, nothing works. I tried several times to press the power button long and briefly but nothing happens. any idea what it could be?

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F
1 year ago
AjTrek1
AjTrek1
posted in Portable speakers
Sonos Move 2: Unboxing and 1st Impressions

HelloReceived my two Move 2’s today...really excited to finally have them. I sold my two previous Moves but didn’t realize how much I’d miss them until they were gone. I used the Moves in my office to listen to music or when I wanted to listen without disturbing the wife. Here are my impressions thus far…UnboxingThe experience was on par with unboxing an Apple product. Clean and Simple. One pull tab and you’re in. Very eco-friendly. I’m really digging the Olive color as it really looks cool. A nice change from my original black Moves (and/or the white). Both Move 2’s arrived with 31% battery charge.SetupPlug in the Charging Ring Set the Move 2 on the charging ring Open the Sonos app Follow the animations The entire process took approximately 7-10 minutes from start to finish including acquiring my network, update and enabling Alexa.SoundOne Move 2 is definitely an improved sound over the original Move. The two outward angled tweeters present a much wider sound stage vs the downward fac

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buzz
1 year ago
D
dustMite149Contributor I
asked in Portable speakers
SONOS MOVE WON'T CHARGE OR TURN ON

I've owned this unit roughly 18 - 24 months (one of a pair). I turned it on today after sitting unused for 2-3 weeks.When I first plug the charging cable in I get a rapid blinking red light followed by solid orange light that remains lit. Sonos S2 said the 'battery was depleted'. Is this a battery issue?Should I get the replacement kit or is it now just a $400 hunk of junk?Thanks for any advice.

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D
1 year ago
A
ashandashContributor I
asked in Portable speakers
Changed wifi password (did not change router), Sonos Move is now not compatible with my router.

I changed my wifi password this morning, and went through each of my devices to ensure they were updated with the new password. My Sonos Move is proving to be the only device giving me any sort of headache.I went through the process of changing the network password on the Sonos app. My speaker made the chiming noise, my app prompted me to enter the new password, I ensured the password was correct, but every time I get to the last step, I get an error saying “There was a problem connecting your Sonos Move to [insert wifi name]”. When I click on ‘More Information’, I am being instructed to change my router settings. This is the same router my speaker has been on for a year, and I haven’t changed any settings. The only thing that has changed is my wifi password.What am I doing wrong?  

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Ken_Griffiths
1 year ago
AjTrek1
AjTrek1
posted in Portable speakers
Sonos Packaging and Sustainable Approach to Design (Concluded)

It’s funny how coincidences occur….In a recent thread regarding the Sonos Move 2 one participant indicated that they were disappointed in the fact that the cloth bag included with the original Move is no longer part of the packaging with the Move 2. I commented that Sonos like many companies are moving toward a more environmental friendly packaging concept with the use of recycleded materials and eliminating packing contents deemed unnecessary (i.e the cloth bag for the Move). Another member commented how they had made use of the cloth bag with the original Move and felt it was a “climate friendly part of the boxing since it’s the only thing that could really be reused”.Well, the question(s) of the cloth bag being useful for packaging, other uses  or not; may soon be answered in the Sonos Live Q&A on September 28, 2023_11am PDT (10am MDT / 9am CDT / 8am EDT)  regarding Sonos’ packaging unboxing experience and sustainable approach to design. If you opted to receive email communicati

47211
AjTrek1
1 year ago
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