Skip to main content

Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,617 Topics
  • 7,997 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
  • 0
  • 2
Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
  • 0
  • 3
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
  • 0
  • 6
1617 Topics
J
johnvphippsContributor I
posted in Portable speakers
Where are the new and improved products from sonos?

When I purchased my first sonos products they were considered “state-of-the-art” stuff.  But they seem to have stopped developing and improving.  Sonos is not even mentioned in this Engadget article.  Maybe they could give us the ability to use headphones with the system.https://www.engadget.com/best-portable-bluetooth-speakers-133004551.html

3
AjTrek1
1 year ago
E
EoinByrneContributor I
posted in Portable speakers
Can I use the Sonos Roam as a bluetooth wireless connection from Samsung TV to symfonisk lamps?

I'm looking to use my symfonisk lamps as TV speakers. Can I use a sonos roam as my wireless connection from the tvs Bluetooth and group the roam and symfonisk lamps together. Would this work?

9
E
1 year ago
D
DanFazContributor I
asked in Portable speakers
Roam is stuck on Factory Reset lights

Hi, my music just started cutting out after a few seconds recently so I thought I'd start from scratch.. I attempted a factory reset but the device is now stuck on the orange and white flashing led.. does anybody have a solution for this?

2
D
1 year ago
A
Alice07Contributor III
asked in Portable speakers
Sonos Roam

I have asked to the support if Sonos roam can be continuosly used while connected to a power source.They say it is not recomended: charge it, disconnect it from power and then use.Does anyone understand why ?I think it is normal to use it connected whether it is not necessary to move it. 

4
buzz
1 year ago
S
sonosamasTrending Lyricist I
posted in Portable speakers
Long-Press Play to Power On and Group

FEATURE REQUESTIt would be cool if you could long-press the play/pause button on the Roam to turn it on, and then automatically group it with existing playback in another room.I often strap my Roam to me and walk around the house with it grouped to another room. I have to turn it on, wait for it to wifi, then group it to the other room. It would be nice to automatically wake/power it with the same long-press action that places it in a group.The Roam takes some time to power up, so it might not be an instant response. However, I think it would cut out a step in my workflow (maybe other users too?...) if Play/Pause also served as a POWER ON button when long-pressed.Maybe an audible chime on the long-press from sleep/standby/off will indicate that the speaker acknowledges my request and is working on it.Totally a first-world problem. But something I would like to have.Any thoughts?...

4
S
1 year ago
J
jakeljContributor I
asked in Portable speakers
Roam disconnected from system while on a work trip and I can't use the bluetooth

Hello Everyone,I recently went on an extended work trip and wanted to bring my roam to listen to in the hotel. The bluetooth worked at first but after a week or so, it acts as though it has been completely forgotten by my home system and I can no longer use the bluetooth because it is acting like it has never been set up before.I tried making a local network on my laptop with the same WIFI network name and password as my home system but the app then wants me to reconfigure all of my devices to the new local WIFI network I made which obviously can’t happen since I am not at home.Additionally, I have tried adding the roam to the local network but when sonos checks for updates to the app, it gives me an Error 1001.Any help will be appreciated as I will not be home for at least 2 months and would like to have a decent speaker to listen to. Thank you!-Jake

1
Jamie A
1 year ago
M
MichaelHarkerContributor I
asked in Portable speakers
ROAM - solid orange light, no resets work

I have a non-functioning Roam. When placed on charging base, or charged by USB, there is a solid orange light for 10-15 seconds which then disappears.I’ve tried the holding of the power button for 15 seconds thing a number of times, on and off the USB and the charging base.The Sonos app recognises its disappeared but can’t find it again. No tones indicating being turned off or on again have been apparent. Rest of system functional. I can’t be certain, but it may have been left off the stand long enough to drain the battery. I’ve left it for long periods on the charging base, and also by USB-C. No joy!

1
Jamie A
1 year ago
C
chizwizContributor II
asked in Portable speakers
demonic backwords voices suddenly playing out of Move?!

My Move, out of nowhere, started playing these mixed voices, like a records playing backwords.  My wife was so creeped out, she wants to throw every Sonos we have in the whole house in the trash and might them on fire.   It is super creepy.  Seriously.  WTF is going on.  She paused it, then unpaused to make the video, but these sounds started in the bathroom while we were watching TV in the bedroom. Here is a YouTube short I made of it, cause I can't post a video here, only pictures. https://youtube.com/shorts/OJ-869INwEs?feature=share      

1
bockersjv
1 year ago
B
B1355Contributor I
asked in Portable speakers
Roam playing music but app says it's powered off

HelloI have a problem with my roamWhen i turn it on and press play it connects to the last radio station, so it usese the wifi but when i try to access the setings from the sonos app it just sees it ppwer off.What can i do pls?Already tryed the 12 swconds reset and did nothing.

2
B
1 year ago
S
SudoPotatoContributor I
asked in Portable speakers
Feature request: Automatically connect to last device

Hi!I own a Roam SL, which I am generally very happy with - except for one detail.Unaware of the Sonos ecosystem concept, I bought it because I needed a new bluetooth speaker, and it had good reviews and a good size for what I needed it for.Unlike any other bluetooth speaker I have/had, the Roam does not automatically attempt to connect to the last device it was connected to when powered on; my JBL Go (which died) did it, JBL Go 2 (also dead, replaced by the Roam) did it and my Yamaha THR10-II does it, and it is such a convenient feature.As covered in this forum post, this has been requested before.So, it would be wonderful if the Roam could do this as well. Cheers!

5
C
1 year ago
S
ShaunKeenContributor I
posted in Portable speakers
Roam Won't Connect to new WiFi

Moved to a new WiFi Router, and my Sonos Roam won’t play nice with it. I’ve tried to set it up about four times, each time cycling through the setup/troubleshooting options (Make sure the network matches my device, check the password, reboot the Roam, reboot the router, etc.), and occasionally rebooting my device (iPhone), and it’s still not working. The Wifi comes with 2.4Ghz and 5Ghzs options - The Roam only sees the latter, and even when my device’s WiFi settings are is switched to that one, it’s still not having it. I’m very tired - Any help is appreciated!!

3
Ken_Griffiths
1 year ago
D
DrAmAtIcFi5hContributor I
asked in Portable speakers
Will adding a Sonos Roam make it work?

I have an all Wi-Fi setup for my TV and want to connect the same setup temporarily to my projector but It only has one HDMI port and doesn’t have AirPlay audio support, however it does have Bluetooth support.So therefore my question is;Will adding a Sonos Roam to the setup allow me to make my current setup work with my TV as normal whilst also adding the option of Bluetooth connectivity to my projector?

1
jgatie
1 year ago
N
NetzfischerContributor I
asked in Portable speakers
Roam factory defaults after power off

My Sonos Roam has severe configuration issues. When it shuts down, not standby, and I wait for couple hours, it is back in factory defaults, green LED and needs to be linked again.This happened before occasionaly once a month, now it happens daily. I have good wifi coverage, client steering disabled, and IP address fixed. Nothing helps.The most anoying point is that almost every time I want to use bluetooth it has lost the config snd I must go back to the home network to couple again. Total useless device when on vacation.Is there a way I can avoid losing the config or is it just broken?Cheers

1
Ken_Griffiths
1 year ago
J
jltreidaContributor I
asked in Portable speakers
Sonos Move Connecting at Different Location

We have sonos one at our home.  We also have sonos one and a move at out lake house which is about an hour away.Both systems are connected to wifi.  The wifi names and passwords are the same at both houses, but are two different networks.While at our home, the move at the lake has been randomly connecting.  I can see it connected on the spotify app, but there is no option to turn it off in the sonos app - I can only see the sonos speakers available at our home.  I turn it off through the spotify app, but it constantly reconnects.I know the music is turning on and off through the move at the lake house because our cameras are catching it.  How can I turn off the move from our house?Thanks!  

2
J
1 year ago
S
smikecContributor I
asked in Portable speakers
does ROAM SL support USB4 PD?

Sorry if this has been asked before and I missed it in my search I tried connecting my ROAM SL to charge through my PC computer USB4 port.I am getting the “not charging properly” notificationI understand that USB4 supports well over the specified 10W Does the ROAM SL support USB Power Delivery (USB4 PD)? Thanks to anyone who has tried and had success? S

2
S
1 year ago
R
RobbamanContributor I
asked in Portable speakers
Sonos Roam stuck in sleep or turned off

I have a Sonos Roam but it’s constantly giving us trouble. Right now I can see it in the app, but it says it’s in “Sleep Mode”, while when I press the play-button on the device itself it just starts playing.What’s more, when I hold the power button on the Roam for a few seconds, the light will turn off and in the app it’ll change to “Turned Off”. Clearly there’s some level of communication between the Roam, the servers and the app, but when I turn the roam back on, it’ll keep saying it’s turned off.That is, until I short-press the power button on the device, at which point it’ll change to “Sleep mode”. I can’t get it to become active in the app so I can control it.Anyone able to shed light on what else I can try to get this thing to work again?

5
Corry P
1 year ago
A
ApbhaktaContributor I
posted in Portable speakers
sonos keeps turn off

I am using my sonos S.L. to play white noise in the room while on vacation. The speaker is connected to my phone with a Bluetooth connection and every night the sonos turns off at 5 am for no reason. I then have to unplug it and replug it back in and it turns on and begins to work. This doesn’t seem to be a normal thing. Any help would be appreciated.

9
A
1 year ago
R
RaffaContributor I
asked in Portable speakers
Problemi con Sonos Move

Il mio Sonos Move è rimasto bloccato con la spia del microfono accesa e non si riesce più ad accendere e tantomeno a spegnere. E’ sparito dall’applicazione del mio Iphone dopo essere passato in Sospensione. Cosa posso fare? 

2
A
1 year ago
P
pdonathContributor I
asked in Portable speakers
Sonos Move Keeps needing to be re-added to my system

Hi, I’m having a very strange issue with my Sonos move. The speaker will be working just fine and then out of the blue it appears to be no longer part of my system. It has never removed itself while it was playing, but one time the battery died,when I put it back on the charge my app asked me if I wanted to “add move” to my system. As if it was brand new. This also happens when I don’t use my Sonos system for a few days. I go to play music and the Move is the only speaker that is not playing and the app sees it as new again and wants me to add it. The second part of the problem comes in when I try to add it back to the system. The speaker plays it’s chime and the phone hears it but when I press the join button, nothing happens. I’ve tried multiple times. The only way to get the speaker to rejoin my network and app is to do a factory reset. After this, I can join it up and use it for a few days. This has happened 3 or 4 times now and is VERY annoying. Please help.

2
controlav
1 year ago
G
GaryBixContributor I
posted in Portable speakers
Bluetooth on Roam

Cant connect, only getting a white colour appearing, Roam not showing up as a device in Android when next to itOh and the App is useless BTW bit will keep product if can Bluetooth it !

54
N
1 year ago
C
Cdd543Contributor I
asked in Portable speakers
Roam wont turn on (fully charged)

My roam won’t turn on. I plug it in and it’ll turn on. App shows the battery is 100% charged. This is the most buggy Sonos product I’ve ever owned. Is there a way to get rid of this issue?

2
Ken_Griffiths
1 year ago
samdobreva
samdobrevaContributor I
posted in Portable speakers
Best Quality Speaker

I’m searching best quality speakers which are give feel impressive sound without echo.

2
AjTrek1
1 year ago
P
Pierre94Contributor I
posted in Portable speakers
Roam SL not Charging

I don't understand why the Roam won't charge with a 5V/1A power supply. I know Sonos says it doesn't have enough power but that is not a sufficient answer. as long as a charger has a higher Voltage capacity than the battery, the battery can be charged. The Amp rating of the Power Supply just determines how fast the battery will be charged. For Example: If I use a 5V/1 amp power supply to charge the Roam with a 5000mAh battery and required charge voltage of 4.2V5Vx1amp=5W5W/4.2V=1.19Amp5000mAh/1.19Amp=4.2 Hours (Time required to Charge the Roam) So I understand that a 1Amp charger will take long but not charge the battery doesn't make sense.  My only conclusion is that Sonos programmed the built in Charger in the Roam that it will only allow charge if the charger receives more than 1 amp of current. I can understand this out of a User friendly perspective to not allow chargers that will be slow so that people who can't read a label or do Math not get frustrated with a slow charge.  But

1
Jamie A
1 year ago
M
Manu84Enthusiast I
asked in Portable speakers
Sonos Roam, a very unreliable product

Hi again comunity, I hope you can help me out I made a previous post about the behavior of my Sonos Roam and things where improved, but unfortunately, My Sonos Roam now became so unreliable and so unstable again, since I installed the 14.19 update. The music keeps cutting out using Bluetooth and Airplay, and now after reinstalling 14.19 update  the Bluetooth control is not working properly: When my Roam is in Bluetooth mode, I can’t disconnect it using the back button, it gets stuck in the solid Blue light and keeps paired with my iPhone, so, I have to go to my phone and disconnect it manually. Factory reset didn’t work, and here in Mexico Tech support is so unhelpful, it’s a hustle to get an efective solution because 1. They keep telling me that I’m not pressing correctly the button and it’s Wireless interference, Really? First of all, I perfectly know how to pair it and disconnect it from Bluetooth, Well,  I made a Speed test and the page tells me that I have 220.37 Mbps, it sounds r

61
Corry P
1 year ago
N
nzjamesContributor I
asked in Portable speakers
Resetting my Roam to a new ISP.

I have recently changed my ISP. I am going away on holiday next week and have dusted off my Roam which was so frustrating on my trip to NZ at Christmas where it would not connect to the wifi, it also at one stage emitted a loud noise like an alarm. The power button does not work as directed and is inconsistent. When I returned from NZ I tried to send it back but one of their operator convinced me to stick with it. I have note really used it until now and it does not register on my phone. It will also not factory reset by following the instructions. When I hold the pause/play button and switch the Roam and continue to hold the pause/play, it goes from white to blue and not flashing white/orange. Therefore no factory reset. My Sonos app cannot find my Roam even though it is connected to my iPhones bluetooth. This is so frustrating and at this stage I will never buy another Sonos product ever again. 

4
Ken_Griffiths
1 year ago
Terms & ConditionsCookie settings