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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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hahnsburgContributor I

Controllers and Music services

My Sonos was hacked or hijacked

My Sonos system was recently hacked or hijacked. One of my “rooms” in my house suddenly started playing head-banging music at highest volume. Appears to have been a song streamed from Spotify. I did not request this music, and did not recognize the song (full of explitives). When I tried to stop the song and turn down the volume, the song would restart and the volume control was sliding back to maximum. Clearly I was not in control of this device and service.I powered down my entire house AV system (modem, router, Sonos system, etc..). I also did strong-password update to modem, wireless access points, WiFi, Sonos, and Spotify.I’ve uploaded support diagnostic information to the community.Is Sonos aware of these invasive events?

MiltBContributor I

Setting up two ERA 100s with Sonos ARC and Samsung TV.

Help! Spent several hours today trying to set up my two new ERA 100 speakers with my existing ARC system and Sub Mini, all playing through a big Samsung TV, with Pandora music in the daytime and evening news and a few streaming or network shows in the evening. I play Pandora music using the app on the Samsung, but the two ERA speakers would not respond with that approach--zero sound from the ERAs. The tech support person suggested using the Sonos app to access Pandora. That works, but that’s not how I want to access Pandora. Pandora has worked just fine using the Samsung TV remote until I added the ERA speakers. But it won’t work that way with the ERA speakers. My tech support person seemed as frustrated as I was. After nearly two hours working with her, I could see that we were getting nowhere by doing down the same paths over and over-with the same negative results. I suggested that she get with someone who could solve the problem which she promised to try to do. So I have

Vibe4itContributor I

Controllers and Music services

NAS/iMac help (NAS noob)

I use Sonos mostly to access local files. The app told me today I’m going to need a NAS to do this in the future.i currently have around 16000 music files (and growing).My files currently live on my newish iMac (running Ventura).I’ve spent a frankly disgusting amount of time curating this collection. It means a lot to me is anyone would probably guess by just being here asking these questions.At a minimum, I would really appreciate a recommendation on a good Nas for someone in my situation. Particularly with the emphasis on doesn’t know what the F he’s doing. If anyone actually feels like giving me a little more information on best practices for bringing one of these things home, I would certainly appreciate it.

Davidme2Contributor I

Components and Architectural

third party subwoofer wireless connection

I would like to buy a third party subwoofer to add wirelessly to my Sonos one amp which powers two wired ceiling speakers. Does anyone know if this is possible and if so which subwoofers will work? I.e. can I buy any subwoofer that has WiFi connection?

paulfieldingContributor II

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower. Response time is horrendous. I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar. Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues. I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on. I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest. I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

Geordieshorts74Contributor I

Controllers and Music services

Redesigned Sonos app and compatibility with voice-over screen reader in IOS

Hello has the forthcoming redesigned Sonos App (announced on 23rd April 2024) been tested for compatibility with the voice-over screen reader in IOS? I am totally blind and currently use sonos very successfully with the S2 app on both my Iphone and Ipad. can you confirm whether the app has been tested with voice-over and that it will continue to be accessible to voice-over users. I am slightly reluctant to update if the app ends up being less accessible to me. at present the current app works beautifully with the exception of a few minor quirks. Thanks for any info you can supply. Best wishes Angus

Daddy RabbitContributor I

sound quality of e300

I have an Era 300 that I enjoy. However, it’s missing something. Doesn’t have enough ooompf. The highs sometimes are too harsh to bright. I need some punch. Would it be better to buy another Era 300 or buy the mini sub to go along with current Era 300? Which is going to offer me the most accurate sound

FrancesLContributor I

Portable speakers

How to maximize the battery life of Move 2

I have a new Move 2 (which is great--I am already thinking about getting a second one!) and want to maximize the battery life (not how long it can charge, how long the battery lasts before needing replacement). While I like the option of portability, I think the Move 2 will spend a lot of its life on the charger. Should I drain the battery sometimes and if so, how often? Any other tips for getting the longest battery life possible?

jykencomContributor I

Advanced setups

best mesh for sonos

What is the best mesh network for SonosI need large coverage and seamless Sonos connection even if I move my roam from house to the yard.

OdinUnnaveiiBakkenContributor I

Connecting One Sl to Sonos S2 app

I bought a surround package from Sonos (Arc Sub 2x One SL)Have had it packed down for a couple months before moving in the new house, when trying to connect the system I can't get the 2x One SL to the S2 App because they are not compatible.Sonos says on their website that they are compatible with the Sonos S2 App.Whole package bought 10.12.2022 Are there anyone else that has been bugged with this?Thanks

hahnsburgContributor I

Controllers and Music services

My Sonos was hacked or hijacked

My Sonos system was recently hacked or hijacked. One of my “rooms” in my house suddenly started playing head-banging music at highest volume. Appears to have been a song streamed from Spotify. I did not request this music, and did not recognize the song (full of explitives). When I tried to stop the song and turn down the volume, the song would restart and the volume control was sliding back to maximum. Clearly I was not in control of this device and service.I powered down my entire house AV system (modem, router, Sonos system, etc..). I also did strong-password update to modem, wireless access points, WiFi, Sonos, and Spotify.I’ve uploaded support diagnostic information to the community.Is Sonos aware of these invasive events?

MiltBContributor I

Setting up two ERA 100s with Sonos ARC and Samsung TV.

Help! Spent several hours today trying to set up my two new ERA 100 speakers with my existing ARC system and Sub Mini, all playing through a big Samsung TV, with Pandora music in the daytime and evening news and a few streaming or network shows in the evening. I play Pandora music using the app on the Samsung, but the two ERA speakers would not respond with that approach--zero sound from the ERAs. The tech support person suggested using the Sonos app to access Pandora. That works, but that’s not how I want to access Pandora. Pandora has worked just fine using the Samsung TV remote until I added the ERA speakers. But it won’t work that way with the ERA speakers. My tech support person seemed as frustrated as I was. After nearly two hours working with her, I could see that we were getting nowhere by doing down the same paths over and over-with the same negative results. I suggested that she get with someone who could solve the problem which she promised to try to do. So I have

Vibe4itContributor I

Controllers and Music services

NAS/iMac help (NAS noob)

I use Sonos mostly to access local files. The app told me today I’m going to need a NAS to do this in the future.i currently have around 16000 music files (and growing).My files currently live on my newish iMac (running Ventura).I’ve spent a frankly disgusting amount of time curating this collection. It means a lot to me is anyone would probably guess by just being here asking these questions.At a minimum, I would really appreciate a recommendation on a good Nas for someone in my situation. Particularly with the emphasis on doesn’t know what the F he’s doing. If anyone actually feels like giving me a little more information on best practices for bringing one of these things home, I would certainly appreciate it.

Davidme2Contributor I

Components and Architectural

third party subwoofer wireless connection

I would like to buy a third party subwoofer to add wirelessly to my Sonos one amp which powers two wired ceiling speakers. Does anyone know if this is possible and if so which subwoofers will work? I.e. can I buy any subwoofer that has WiFi connection?

paulfieldingContributor II

Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower. Response time is horrendous. I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar. Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues. I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on. I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest. I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

MOSmittyContributor I

Components and Architectural

13 yo system

My Sonos was professionally installed 13 years ago. I have a bridge and a connect:amp. The connect is wired to two outdoor rock speakers. It looks like either my bridge died or the power supply did. I have the bridge connected to my wireless router but there are no lights indicating a connection. What’s my best alternative to get this up and running without spending much? Thanks!!

dpizzutaContributor I

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

billfallsContributor II

Controllers and Music services

Can I play groups of albums in album order, not track order? (Sonos controller v 16.1)

I like to queue up all albums of a composer (or artist) to play so I can work and listen uninterrupted. If I select a composer and click “Play all” the controller adds all the tracks to the queue but sorted in track order not by album, mingling the movements of each composition among other works.Is my only option to add each album to the queue, one album at a time? I’ve saved a few such queues but am hoping not to have to build up a long list of saved queues if there’s a simpler solution.

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience you

Geordieshorts74Contributor I

Controllers and Music services

Redesigned Sonos app and compatibility with voice-over screen reader in IOS

Hello has the forthcoming redesigned Sonos App (announced on 23rd April 2024) been tested for compatibility with the voice-over screen reader in IOS? I am totally blind and currently use sonos very successfully with the S2 app on both my Iphone and Ipad. can you confirm whether the app has been tested with voice-over and that it will continue to be accessible to voice-over users. I am slightly reluctant to update if the app ends up being less accessible to me. at present the current app works beautifully with the exception of a few minor quirks. Thanks for any info you can supply. Best wishes Angus

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