Listening Culture

So I sent my items into Sonos because was covered under warranty. They lost one of the items - said it was never received and then sent me to UPS to follow up. Carrier confirmed delivery but they said workers never got it.  Has anyone ever had issue with their staff “misplacing” items and you just being out of luck.Pretty frustrated to say the least 

The Acoustic Engineering has created roughly equal excellent two speaker systems or surround sound systems - Sonos and Bose. It seems that how it makes makes difference.

A few weeks ago I made an order using an upgrade credit. I ordered the Move & Roam combo package. I received a shipping confirmation with tracking info. So far, so good. The package is delivered without issue or delay. I open the package and unfortunately only the Move is inside. The packing slip, however, indicates both the Move and Roam were sent, so it would appear an error was made by whoever packed it, and they forgot to put in the Roam. There was never a second shipping notice or tracking number provided to indicate that they were sent separately.I phone customer service and explain the situation. She says she will contact the courier company first (I wasn’t clear why, when it was in fact delivered; that was not the problem) and then would forward the issue to the right department for either a refund or to send the product (my preference is to send the product since it was part of the upgrade discount and I don’t want to lose the 30% savings if I have order it again in a new

I just completed upgrading my Sonos 5 system from Gen 1 to Gen 2 and thought I would need to return the old speakers, but the rep tells me I can keep them.  So why does the upgrade section ask me to print a return label?  Not sure they told me the truth.  Does anyone know for sure??  Thanks!

It would be great if I could provide guests with a link to connect to my entire system. Maybe a QR code of some sort thqt can be leveraged manually if I block access. Airplay should have the ability to be locked. If EQ settings are not correct on a guests phone, they can damage my speakers.Please accept this as a feature request. 

I have discovered a bug related to adding the windows music folder to your local library on the sonos windows client. If the name associated with your windows pc exceeds 16 characters you will be unable to add the music folder. Upon shortening my windows pc’s name to 14 characters I was able to successfully add the music folder to my local library. Really understandable bug as now in windows 11 pc names can exceed 16 characters.

Sonos has this Pop up when getting on the forum offering free shipping on purchases. Does anyone in the forum actually believe you’re getting free shipping? 

Won’t update till I know if it fixed the issues at hand already.

Hi,I ordered an immersive set (arc / sub / oneSLs) on 06/04 with an estimated shipping date of 06/13. As of today (06/24) the order still shows preparing to ship but there has been no shipment. On repeated conversations with customer support I am being given the same parroted responses about system updates and with no clarity on when or how long will it take for them to ship. Has anyone received their orders recently (socially those who placed the orders in June itself).  It is extremely disappointing and frustrating. My two cents: Sonos should stop taking back orders since clearly it’s unable to fulfill them in time, at the least till it gets back enough inventory. I ordered PS5 day before and it arrived today despite known supply shortages around the world. 

Why is it that when I sign in and try to buy a product it's listed in euro's and not in GBP

Is Sonos making an announcement on May 25, 2022? If so, how can I view the announcement?

I bought a new Play 5 gen 2 in December 2019 with the idea that if I loved it, I would buy a second right away—I wanted stereo. I did love it and but almost immediately Sonos discontinued the model I had just bought, and the new 5 was designed not to pair with the Play 5 gen 2. I called and I wrote Sonos asking to return the unit so I could upgrade. They offered me a 15% credit instead. Sonos wouldn’t stand behind their sale and I was stuck. Then this week, two and a half years later I received a survey from Sonos. I told them what had happened and they set up a call. They never called. So I called them and after 40 minutes on hold they escalated the issue. All for naught, they just offered the 15% again. Sonos wasted my time and money.

Reading some topics here in the SONOS COMMUNITY site and ran across Sonos speakers going dead in a short time with only a 30% discount offered on a replacement. Here in the good old USA, we get a whopping 12 month warranty. However, across the water, they get 24 months. So the question arises , why doesn’t the customer here get the 24 month warranty also. 

Please can i add my vote to this kind of feature. Sonos Beam Gen2 as centre channel, sonos fives as fronts with sonos one sl as rears. Sub if you want to go crazy. How good would this sound. Very good indeed i would think :-).

Hey Caroline V..community manager…why do you turn off comments after posting about the latest update on the Arc.. so many people are upset because their system sounds like crap after the update. If you would have left comments on..you’d know this.. not good business Caroline ..

A alguien le ha pasado que Sonos por Segunda vez se olvida de poner la factura? Motivo por el cual aduana devuelve mi compra suscitando ello inconvenientes en mi trabajo ya que lo uso para el café bar. 

2 Soundbars, ONE on each side of TV??? In the house we are currently building, I prefer to NOT have the soundbar sitting on the fireplace mantle under the tv. (the whole idea of having a frame tv is to keep it from screaming ‘I’m a TV’)  I’ll have cabinets with shelves on each side of the fireplace. I’m wondering if I can use 2 soundbars - one on each side of the tv/fireplace on the shelves?  Or just one soundbar off to one side of the tv?  I’m concerned that will make the sound weird if its not centered.  Or is there another sonos option - maybe a surround system - that would allow me to not have a speaker centered on the fireplace below the tv but still provide great sound and clear dialogue?Thanks for any help you guys can give! 

Has Sonos considered making a simple usb c microphone to sell to android users so that they can use truplay? Seems like the most logical solution to the issue of recoding the app for thousands of devices microphones. 

3 years ago I  changed my system over from BOSE to SONOS, thinking that SONOS was far better. Bad mistake. In the lounge I have a player, Bass Sub unit and 2 Play 1s. I’ve just had fibre optic installed into the house and I have tried to connect up my system. I then found out that there was no power light to the Bass unit. Tried everything. Even spoke to the help desk. They agree that the Bass is dead as a Dodo. There is nothing they can do as the product is out of warranty. So, 3 years and under 6 uses, I'm left with a heap of junk. The help centre gave me a link to get it repaired. The link was to retail shops like Curry’s. I bitterly regret moving from BOSE. Rant over.

Won’t be buying anymore Sonos.. I curse them everyday for this last miserable upgrade forced on us. Sony Tv volume is at 20..sounds like a whisper. 

Hi everybody,Well, I don't need to mention about the lates 2 patches and all the misery that brought with is. I decided to email the CEO, Patrick Spence, with a kind request.Here’s what I wrote him (I’m not from the USA, so apologies to maybe not the totally correct language):Dear Patrick Spence,I’m a Sonos costumer, living in The Netherlands. The reason why I reach out to you directly is because there are some issue’s going on since patch 14.12 (and still in 14.14) where a lot of costumers who have the Arc and the Sub, are affected.In the last few weeks, the community forums kinda explodes with complaints about the Trueplay which entirely flattens out the Sub. Me personally had to feel the drivers to make sure it was still participating in the setup.From day one, the patch was released, I immediately concluded there was a problem and contacted Sonos-support about it. After hours spent with the technicians they decided to send my case to a higher level of support, which is still open.

Sonos needs a Home Theater Port/ processor. 3 hdmi inputs and 1 hdmi out 12 volt trigger and that’s about it. They would sell like hot cakes. There is a ton of theater people with nice amp setups but would like to have the Sonos control. They should also do a 5.1 Sonos amp for people who already have in wall speakers for there legacy system. It would not affect there speaker sales. There just going to bring more customers into there ecosystem.

Id like to know if I can return my Sonos Arc since you decided to completely ruin the arc with your 14.12 and 14.14 updates.the volume I normally used was 20-30 and now  i have to go to around 50-60% to get the same volume.Bass has gotten super flat, and the overall sound profile is so terrible. I spent a thousand euro on the Arc. But I would have never bought it if I had listened to it with the 14.12 or 14.14 update, heck I would have never bought it if I was informed beforehand that you would do updates that couldn’t be rolled back….Why is automatic updates even on per default???I would like to receive support in getting my Arc returned. I rather get something from Bose now, Heos or samsung.Kind regardsMitchell

I love the sleep timer and the auto-off after x minutes of the sonos alarm. However, in both cases it is extremely annoying that the music always abruptly stops after the specified time (especially for the sleep timer since this always wakes me up again).It would be super cool to have the option (when setting the sleep timer or alarm) to "play until end of song", meaning that after x minutes, the currently playing song will play to its and and only THEN will the music stop. This would be a much more gently way to end the music. Alternatively you could also specify a certain number of songs. I guess a slow fade-out would also do the job, but I like the first option better.

Hi,I got a notification in my Sonos App a few days ago about the Sonos Upgrade program, saying I had eligible devices - Beam Gen 1, 2x Play 1’s and a Play One (Gen 1).But when I login to my Sonos account and check on the system page where my speakers are listed, I don’t see any option to claim the discounts. Tried a couple of times, no dice. And no, discounts have never been claimed on these speakers previously.Would really appreciate some help from the Sonos team. Thanks