Listening Culture

Hallo since the latest update manage network is emty i cannot add it also when i go to my device its not showing a network.  

I currently own more Sonos products than I can count, at least 15 to the tune of probably $10k. They have been reliable for the most part and, in the past, when they were not, I simply called Sonos and the unit would be exchanged for a working one in a simple quick, understandable transaction. The last time I had an issue was several years ago.Fast forward to the present. Without question, the absolute WORST customer service!!!!! I recently purchased 2 Roams. The charging wire on one of them was defective. I called Sonos to replace the wire. Very long story short, after over an hour on the phone which included the necessity of a video over my phone to show the defective wire, Sonos told me I would have the wire within 3 to 5 business days. 10 days later - nothing. I called again and spent more than 2 full frustrating hours on the phone with 3 different people 2 of which disconnected me and did not call back. All three representatives asked me  the same exact questions at least 10 times

I performed the true play steps but it doesn’t save the information 

I listen to my tuner radio stations a lot, after new updates both recently played and favourite stations do not work, something went wrong message appears. I can still get the stations to play by finding them again but it is a bit of a pain. I would love to go back to the previous version if possible, at least it worked, come on sonos get it sorted.

The new app is terrible and very frustrating to use!  As a previous Beta tester, I can’t believe this new app was beta tested because there are so many things not working as well as the previous version. Specifically, loading the app is taking up to 15 seconds to come to life; the speaker group does not default to the previously selection and the volume changes with too much latency with the delay irritating. I would love for someone to point out what I am doing wrong or for the app to be fixed ASAP!

So I'm fed up with hardware being forcibly outdated and then an app released which removes functionality and is basically pushing UAT to us consumers. SO... what is the alternative to Sonos? There must be a better platform who respect their customers!!!???

Why are you not giving customers the opportunity to go back to the previous app version ?stating that it with take months to sort out the vast amount of kinks is just a huge disservice to your users. There are so many things that my system is unable to do. Half off the network. Can't add voice support. Alarms.. the list goes on. 

What were you thinking, this new app is NOT ready for prime time! No playlists, no alarms, cannot delete music services, my favorites are all missing. Individual volume of rooms that are grouped can only be done in the groupe list!?!. These are issues on both Android and iOS. All you have done is pissed off your customers and created a ton of headaches for your support team as well as your dealers! For anyone who hasn't upgraded yet, DONT! The old version is far better. Once they FINISH the app it should finally be the “better experience” they promised, but right now it's minimally functional at best!  

How could Sonos have released such a disgracefully flawed update? Or is this an undiagnosed case of corporate suicide?

I've had a Sonos system in my house for 10 years and there are lots of reasons why I will continue with it. But the Sonos app sucks and has always sucked for the past 10 years. Why is it so bad? Why won't anyone fix it?

Someone forgot to add the alarm function to the new Sonos App.. Bring it back.

I am aghast that the new Sonos App does not feature an alarm. The work around is to set the alarm using a laptop or computer. It is totally impractical in bed at night to set it up that way. I like waking up to music from my Sonos App, and I am going to miss it. I thought an upgrade was meant to be an improvement, but I wouldn’t have upgraded if I had known how bad it was going to be. I suggest you facilitate going back to previous App.

I’ve been using the latest update today, and I have to say it’s working the best I’ve yet experienced. They’ve actually got it working all quite well!!

Hello everyone! Thank you for coming through and participating in our first AMA on the Sonos Community. We know how difficult it can be to find the answer you were looking for scrolling through many replies, so in an effort to get you the answers quickly and without having to dig through pages of replies, we’ve put together this recap which should help you to find the answers you seek. Answers are grouped by which team member responded.Kate Answers:  Tucker Answers  Diane answers: Kate Answers:  Will we see numbers re-added to the volume adjusters or is Sonos sticking with this UI decision?Yes - volume numbers will be returning to this UI. We are continuing to refine our volume UI based on user feedback and will soon be providing an update to these controls.  Volume numbers should be visible now in the grouping menu. Will My Library be added back to Global search?Yes! We will be adding your local music library to search in the coming weeks. Please describe what the thought processes wa

I just had to highlight this seemingly bizarre and absurd response from the (equally bizarre and absurd) AMA.An app is never finished? This app seemed like it was never started properly.The way this is described, it sounds like the design team was slaving away for years on the new app and decided to just ship it. Yet when using the app (especially the iPad version), it feels like the design team only spent a few months on it at most.You need to stop spouting stuff like this to try to justify the intentional release of an incomplete product that you were fully aware had numerous issues but you decided to ship anyways.Just admit you messed up pushing the release and apologize. Be human about it. That’s the first and most important thing you can do for customers, so that you can start this relationship over…because for some people it is over.PS. You also might want to put one of your Community Managers (ie Keith) in charge of speaking to your customers in a human voice for you because you

The desktop app not being able to rename devices or pair to them is just silly in 2024. Could we get the same admin and setup features on the desktop app as the mobile app? At least if the computer is on WiFi then it should be able to function the same as the app this feel archaic currently.

I recall when Sonos 2 was introduced older products would be functional only under Sonos 1 and that Sonos 1 would not have updates.I have been using the two without a problem, is the update of Sonos app only for Sonos 2?Will the new Sonos update operate the functionality of both Sonos 1 and Sonos 2?Thanks in advanceTony McMillen 

Nouvelle app sonos🙄☹️ encore une fois les développeurs ont frappé, le changement pour le changement et le confort des utilisateurs passe au second plan et impossible de revenir à l’ancienne application . Il faut se révolter et faire pression sur Sonos pour nous laisser le libre choix de revenir vers l’ancienne app . Moderator Note - Translation by Google:New sonos app🙄☹️ once again the developers have struck, change for the sake of change and user comfort takes second place and it is impossible to return to the old application. We must revolt and put pressure on Sonos to give us the free choice to return to the old app.

Does anyone have the link to the ask me anything session today at 11am PT?

Arc and TV remote sync went bad. Lost volume control and could no longer mute. So I Factory reset the Ark but the Ark failed to register with my account. I tried several times with no success. I then noticed that my SonosID was not visible within the app so assumed the Ark didn’t know where to register. I logged out of the app and back in again and then tried the whole process of registering all over, this time it worked with no issues. 

I upgraded Sonos and it is not working it says it cannot access the music on my computer which I could access prior to this update. (I am on an Apple iMac)1. I was on hold for over 1h and 15 minutes before I got to speak to someone.  2. After spending more than another 30 minutes on the phone, the support person told me I needed to make sure my iMac was using SMBv2 or v3.  That will fix the problem.3.  I am now on the phone with Apple and they tell me there should be no problem that Apple Software is compatible with those versions based on the OS version I am running.   They are continuing to help, but it seems like this is a Sonos problem.4. Apple support tried to help but said this is not a Mac or OS issue it is a Sonos issue5. I do not want to waste another 2 hours wasting my time, so please tell me how to resolve the issue.

Since Sonos 16.1, I no longer have access to my own music base on a Mac Mini running under El Capitan. 

The new app is horrible. I wish I hadn’t had auto update turned on and could still use the old app. Anyone know how to revert back to the previous app? 

I must comment. A. I’ve been a religious Sonos customer for over 10 years. I give them to friends & family for holidays & special events. I believe in Sonos. I trust my need to have music in my life all the time to Sonos.  I do not like the latest app update. For several reasons, navigation is now overly complicated. It takes way too long to load. It drops my station while I’m listening. When I change stations I have to change 2 & 3 times before my target station replaces my last station. also, of the 4-5 stations I’m devoted to WBCD in Chicago has never been able to play, citing the signal isn’t correct. I actually called WBCD to inform them of this. My other stations don’t have this incompatibility issue.Last comment, when you changed your app, I wish you gave us the option to continue using the legacy app, at least until you guys work out the bugs.  im still listening. I still love SONOS. Fix this please!