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Mike H
Retired Sonos Staff
May 14, 2024
Interview

Sonos App Redesign AMA

  • May 14, 2024
  • 770 replies
  • 65983 views
Sonos App Redesign AMA

Today is the day of the AMA!

The new app design has been out for a week, and most of you have had a chance to get used to the new UI.

Some of you might have questions when you have had a week to get to know the new Sonos App interface. Because of that, we want to give you all a chance to ask some of the people who were integral in its creation and design, the questions that have come to mind while you have used the app.

As we mentioned in the event.

Our panelists will be:

  • Diane Roberts, Senior Director of Software Development
  • Kate Wojogbe, Senior Director of User Experience
  • Tucker Severson, Director of Product Management

It will be hosted on the 14th of May from 11:00 until 14:00 GMT -07.

But instead of me telling you what they do and what their role with the app update has been, here are their own introductions:

 

Diane

Diane Roberts is the Senior Director of Software Engineering and Product Management at Sonos responsible for the Sonos Apps. Her group of cross-disciplinary teams build Configuration, Control, and Content experiences on a foundation of Core mobile application technologies. She received dual Bachelors’ of Science in Computer Science and Music from WPI. Diane holds 6 granted patents as a co-inventor.

 

Kate

As Senior Director of User Experience, Kate leads the UX team responsible for Sonos’ home audio hardware, software, and app user experiences. This includes user interfaces on speakers and soundbars, setup for hardware and services, first and third party content experiences, and a variety of methods of control of the Sonos system. Kate graduated from the University of California Los Angeles with a Bachelor of Arts degree in Design.

 

Tucker

Tucker Severson is the Director of Product Management and leads the PM team responsible for the Sonos Apps. Tucker received his BA from Bates College and his MBA from the University of Vermont.

 

We will do our best to answer as many of your questions as possible within the 3-hour window, but we can’t promise to answer every question, especially those you know we can’t discuss.

But if we see a question repeated or a reply getting a lot of likes, don’t worry. We will prioritize those to ensure that many people get the answers they seek.

 

Remember, we can’t talk about things on the roadmap - but if you have questions or feedback about the app redesign, want to know more about our panelists, like their background or favorite band, then the sky is the (cough cough.. NDA) limit!

Thank you, everyone, for participating. We covered as many of the most asked questions as possible. We know tracking the responses wasn't as easy as we had hoped. But we wanted to let the community air frustrations and have their questions answered.

I got a lot of DMs during the AMA, and I will be sure to answer them when I can. Thanks for reaching out!

Keith and I will work on recapping all the questions and feedback we have responded to, and we will update the post here when that is complete. If we didn't get to your question, don't worry. Keith and I are grabbing all the feedback from this thread, even the things we didn't respond to, and ensuring the right people will see the message. This was the first time we created a live AMA in the community, and we learned a lot for future AMAs.

We appreciate all the feedback and questions you gave through this AMA. It helps us understand your most significant feedback and your reasoning. We hear you, and we will ensure the right teams get your feedback. They are listening.

We look forward to rolling out the updates with features (new and old) as soon as they are ready. Keith shared an overview of the timeline for expecting these features to return to the app. Today was the first update, reintroducing alarms and improving the iOS voiceover.

We look forward to seeing your reactions to our future app developments. We hope you all appreciate the work our developers are putting into making the app as fast and easy to use as possible for the general user.
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770 replies

Lyricist III
May 14, 2024

@hohotheclown and others,

 

We are also committed to acting on your feedback—and delivering you improvements—rapidly. Over the coming weeks and months we seek to fix the issues that you have surfaced and earn back your trust.

A couple of weeks is too late, simplly push the 16.1 version of the S2 app as a new app to the Android and iOS stores until the new version has equivalent functionality.

Simple, quick and will diffuse most of the tension this debacle has caused.

Lyricist II
May 14, 2024

Do we get an extension because the answers started half an hour late?

You cheeky monkey, Simon :)

Enthusiast II
May 14, 2024

 

 

Ooccasionally I leave the house and forget to stop the music, or I have visitors at home that wanted radio on when I left but cannot stop it themselves

Recently alexa has been able to start but not stop music in my daughters room.  So far I've been home every time,  but come school vacation time I know I'll end up coming home 8 hours later to still hear taylor swift blasting out.

wow.. @R0binib0r you were having it bad BEFORE the update :-)

Headliner I
May 14, 2024

setting aside all the “why did you do this release like this”, can you tell us how you will ensure it wont happen in the future, and what the plan is to address customer input in a more coherent way

@hohotheclown and others,

Our goal is to build the best products for you—to add sound to your lives. Along the way we may make mistakes. What we learned this past week is that we should have communicated more openly with you about changes that may impact you.

Going forward we plan to be more communicative to you all about changes that are coming.
 

We are also committed to acting on your feedback—and delivering you improvements—rapidly. Over the coming weeks and months we seek to fix the issues that you have surfaced and earn back your trust.

Right now the best improvement you can deliver @tuckerseverson is the old App in parallel with the new. That’s the answer to the problem.

webmink
Prominent Collaborator I
May 14, 2024

Do we get an extension because the answers started half an hour late?

You cheeky monkey, Simon :)

Which I guess answers the question about whether any journalists were listening.

Support musicians by buying music instead of streaming.
Contributor I
May 14, 2024

Who is the executive leader accountable for communications regarding the release?

Who is the executive leader accountable for deciding to go live with the limited feature set?

Lyricist II
May 14, 2024

setting aside all the “why did you do this release like this”, can you tell us how you will ensure it wont happen in the future, and what the plan is to address customer input in a more coherent way

@hohotheclown and others,

Our goal is to build the best products for you—to add sound to your lives. Along the way we may make mistakes. What we learned this past week is that we should have communicated more openly with you about changes that may impact you.

Going forward we plan to be more communicative to you all about changes that are coming.
 

We are also committed to acting on your feedback—and delivering you improvements—rapidly. Over the coming weeks and months we seek to fix the issues that you have surfaced and earn back your trust.

This comment is the first nod towards contrition from any of you. You could have just ripped off that bandaid three hours ago and not angered your customers to the degree you have.

 

The feedback you’ve received is specific and loud: give users the option to roll back to the functional S2 app. Do that today, and there’s a chance of undoing some of the damage you’ve done since showing up 45 minutes late to this AMA.

Mike H
Mike HAuthor
Retired Sonos Staff
May 14, 2024

Thank you, everyone, for participating. We covered as many of the most asked questions as possible. We know tracking the responses wasn't as easy as we had hoped. But we wanted to let the community air frustrations and have their questions answered.

I got a lot of DMs during the AMA, and I will be sure to answer them when I can. Thanks for reaching out!

Keith and I will work on recapping all the questions and feedback we have responded to, and we will update the post here when that is complete. If we didn't get to your question, don't worry. Keith and I are grabbing all the feedback from this thread, even the things we didn't respond to, and ensuring the right people will see the message. This was the first time we created a live AMA in the community, and we learned a lot for future AMAs.

We appreciate all the feedback and questions you gave through this AMA. It helps us understand your most significant feedback and your reasoning. We hear you, and we will ensure the right teams get your feedback. They are listening.

We look forward to rolling out the updates with features (new and old) as soon as they are ready. Keith shared an overview of the timeline for expecting these features to return to the app. Today was the first update, reintroducing alarms and improving the iOS voiceover.

We look forward to seeing your reactions to our future app developments. We hope you all appreciate the work our developers are putting into making the app as fast and easy to use as possible for the general user.

 

How we survive is what makes us who we are - Rise Against
Contributor I
May 14, 2024

Many features I found useful are now missing (after the upgrade). For now, I’m continuing to use the legacy Controller desktop App but suspect it will soon become obselete. I will share more later, but perhaps the biggest is LACK OF ADDING TO A QUEUE… I am astonished that was deprecated, to the point that if this doesn’t get fixed with a few months I will look for a different platform.

May 14, 2024

This is ridiculous I can’t use my sonos system!! I usually add songs from my NAS system sometimes one song, sometimes whole albums, or all songs by artist. I can’t add anything to the Q only replace the Q. I regularly edit the Q.

SONOS THIS IS S@!T sort it ASAP!!!!!!

or at least give me a way to use the old ‘skin’ on the new app!! You have gone from being ahead of the game back in 2016 to driving customers away.