Home theater

I appreciate there are probably some old threads about this but a) I can’t find them and b) they’re probably closed to new comments.I have an Arc and two Era 300s. The plan was to use the Eras for surround sound, but I was underwhelmed with the sound until I tried them as a stereo pair for music which I loved. So if that’s the way I use them, relying on surround from the Arc itself. But that’s left me with a worse surround setup than I intended. So… can I have both if I get one more Era 300?My room has an Arc on one wall by the TV and the Era speakers either side of the fireplace on another wall. I have an L-shaped sofa but what I want to do is add a third Era 300 and dynamically switch them as a stereo pair or as a surround for the Arc. Note that this means one of the speakers would be in either one of those configurations at any given time. In my diagram: stereo = black + blueSurround = orange + blueI wouldn’t have thought being able to change speakers like this would be such a rare

Hi guy,Hopefully someone can help.My set up is an arc, sub and amp with ceiling speakers. All works fine but I’ve added a stereo pair of era 100s to the mix. I’ve have grouped the era 100s to the home theatre set up but I’m expecting drop outs from the 100s. Is there anyway to stop the drop outs ? Do I remove the ceiling and amp from the home theatre set up and add the era 100s to the home theatre and group the ceiling speakers and amp as a stereo pair ?There must be a solution, I know you can’t add more than one pair of speaker to a set up but seen people add an additional pair and group them together.any ideas would be appreciated 👍🏻

Hi - looking for help as I haven’t found a solution online. I am hanging a Samsung Frame above a fireplace. I have power where the TV is going and would like to install a recessed box with power behind the TV. I need to mount a Sonos Arc underneath the TV and run power up to the TV that meets code. I don’t have power below or near the soundbarA solution like Legrand or other dual outlets won’t work as I don’t see how that can hook into the recessed box. Seems as if a single connection option is needed - power from recessed box at TV down to soundbar.i have to assume there is a solution. Any ideas someone could help with?Thank you very much!

For the past few years, my both my playbars attached to identical TVs have worked fine, then a few months ago, they both started stuttering playing TV audio.  3-10 seconds of stuttering, or choppy audio every 5-10 minutes.  It suspect a sonos software issue that was introduced in an upgrade, but i don’t konw.  I tried reseting, powering off everything.  I tried lchanging the audio format, I tried compressed Audio, I changed to Stereo (which would be dumb as everything is supposed to support surround)  I have a playbar, sub, a one and a one SL in each room, both have the same problem.  All apps have the same problem, the TVs are TCL. 

Prior to the new Sonos app, when speech enhancement was turned on, it stayed on until turned off. Now I find it gets turned off randomly so I end up checking it every time my television is turned on. Curious if anyone else has experienced this. 

HelloI have Sonos Arc and I have Optoma projector. I have connected everything correctly and they both work correctly, independently.When I try to get the audio from Arc instead of the project itself I start to face compatibility issues. I contacted Optoma and they have been working from their end to find a resolution. Last week they sent me this email regarding the issue:“Thank you for your patience in this matter, we are working diligently but we would also like provide you more depth. The eARC compatibility issue between Optoma’s UHZ66 and Sonos ARC is the result of unconventional CEC timing by the Sonos ARC. Optoma has attempted to “compensate” (workaround) for the timing with limited success yet continues to be work in progress. We strongly recommend reporting this issue to Sonos (as well). We will provide an update to this situation in the coming weeks.”I need help on this issue. is there anyone from the Arc product development team that can advise on this CEC timing issue? Can i

If I had known a brand new Arc would have been released I wouldn’t have bought the older version 2 days ago…Chesp marking scam!

The subject Samsung TV does not natively support Optical output thus making it initially a non-starter for the Sonos Ray or discontinued Sonos Playbar / Playbase. However, the converter shown in this Link  may make connection to the Ray and/or Playbar / Playbase possible.I cannot guarantee it will work but the cost ($20_USD) to try it and then return it if not successful is IMO minimal. If you try it please report back in this thread with your results. 

Any updates or possibly there’s already a thread/post here on when the new Lasso will be released? 

I have a Beam 2 with a 2023 Samsung Qled TV QE65S95B.Beam in HDMI3 (ARC) kabelreciver in HDMI 1. sound is through the Beam.as soon as I plug in another device (media player. Apple TV) the beam loses the connection with he TV and the sound goes through the TV speakers…called Sonos, did a new installation, no result.Called Samsung, no solution, only connect optical to the TV. ( no Atmos)any suggestions?Jan

I use my Sonos Ray perhaps in an unconventional manner.I do not connect to it via optical cable - but via airplay using an Apple TV.So when I stream video from an ATV all audio is via airplay to the Ray.BBC iPlayer and Netflix sound fine with dialogue - but Disney Plus is terrible - and the speech enhancements are ineffective using the Sono Ray options and EQ.I have only owned my Ray for a couple of days - it sounds great apart from Disney Plus speech which is dismal to say the least! 

Hello, I currently have a Samsung tv that does not support optical. First step in my troubleshooting was to buy the Sonos official optical adapter. Adapter did not support E-Arc nor did it support sound. After speaking with Samsung support they said I’m going to need an Audio extractor that is powered so that the e arc channel can register power is applied. Non of these options have worked. I’m pretty competent with reading schematics as I’m an Aviation Electrician, however this Sonos system is very limited and I just bought this tv and my Sonos ray is outside of its return policy. Any tips or troubleshooting I can do on my end to get these systems to work?

Bonjour  j ai une karaoke branche au TV puis TV connecter au SONOS ARC.(câble HDMI)Problème les sons du micro est retardé que le son du chanson?comment  je résoudre le problème.   

Like many on here I have an issue with intermittent cutting out of Era 100.Purchased Beam & 2 Era 100 speakers for tv. Set up no issues, but when playing TV Era speakers intermittently drop sound. Assumed network so upgraded Sky to guaranteed high WiFi in every room including (new router)  (at a cost), no improvement, at times it drops all sound for several seconds. Spent half my life it seems in chat with Sonos to be told to sit in a queue to talk to someone despite going through every diagnostic with chat support. Stil no closer. Even replaced era speakers with existing play 1 speakers and same issue occurs. Rebooted everything, reconnected everything and feel £900 wasted so far. It’s almost u listenable. Works ok for music, Spotify etc, but for tv it’s intermittent drop out since installation. Sonos seem to know about issue but customers are not getting solution. So, anyone help as I feel left and abandoned with a system that I cannot listen to.

Hi. I currently have a playbar, sub mini and two one SL as surrounds. If I replace the playbar with a beam gen 2 would I get atmos ? Are the SL’s compatible with atmos setup ? Thanks for reading. 

My beam gen 2 is less than a year old and apart from initial connection issues at the start it has been working fine since. However I unplugged the beam to change the TV wall mount and since then it's not working at all. There are times it just starts working itself if left connected but then cuts out randomly or the remote stops working. I have tried disconnecting/reconnecting a number of times. Turning settings off and on again. Running the set up through the Sono app. None has worked. Running the set up on the app now says it can't locate the arc connection. It's 100% in the right hdmi port. I'm at loss of what to do next other than get rid of the bloody thing and buy a different one. My TV is LG C2, I'm using the hdmi cable provided with the beam. Any help will be massively appreciated please.

Hello, I have my old Playbase & one surrounds connected to my PC via optical cable to audio adapter. So optical cable from Playbase to adapter, then adapter connected to pc via USB. Everything was working great until updates last week. Windows 11 updated as did Sonos and now no sound from speakers. I contacted Sonos support and got this answer saying I basically screwed and it will no longer work. I’m new to this so thought I’d check here to see if people agree before bailing on my Sonos. I’m using curved monitor that does not have optical cable connection. I’ve tried to connect via wifi and my computer sees the Sonos but won’t play sound.  Any help would be appreciated  

After the last update my optical connection with my video projector doesn’t work any more. The assistance says that the problem didn’t came from the update, but everything works fine until now. Very disappointed about the support and the fact we can not downgrade to solve a bug they made.

I can no longer get any sound from my TV on my Sonos ARC since the app update. I can play music but nothing from the TV. It illustrates that sound is coming through but I can hear nothing. Any ideas

I’ve had a Sonos Beam for several years, hooked up to a system to allow me to play output from my computer. This required a bit of tinkering to get right! I had to:Buy a device that converts USB → SPDIF Get a SPDIF → HDMI converter Connect all that up so that I had USB → SPDIF → HDMI → HDMI into the BeamSince getting that sorted it has worked great! Until yesterday, when suddenly I could no longer get any audio through this setup :(. In all other respects the Beam works fine - I can connect to it through the app and play audio that way, and it correctly makes noises when I press the buttons.Things I’ve tried to fix the problem:Unplug and replug all of the various connections Reboot computer Reboot Beam Fiddle around with the audio output settings from my computer (as far as I can tell they are all fine) Rotate the HDMI-HDMI cableI’m pretty sure that everything is fine as far as the USB->SPDIF converter, because you don’t have an optical cable plugged in you can see the red light tha

Hi, I was using Sonos Ray as computer speakers via soundcard with digital optical output. Everything worked fine until few days ago when Ray no more sees the digital input. The app TV Setup says No signal detected. The digital input works otherwise OK with another device instead Ray.I have spent almost entire day on the Sonos help line, but in the end they told me they never intended Ray to be used with PC and that it is my problem I bought it and that maybe they changed something so now it doesnt work. This is actually not true, they mention usage with PC on their website: “For a next-level gaming setup, connect your PC.” on https://www.sonos.com/en/shop/ray. Do you have any ideas how to possibly fix this without the Sonos helpline help?What I tried already: - factory reset the Ray - connect the optical cable to another device - it works - reinstall sound card - play music on ray through wifi - it works - play test sound from the sound output properties in windows - only Dolby Digital

HelloYesterday I reset my router and at first only the Sub mini lost connection. Soon after some minutes the whole entertainment section was not connected. After spending 2 hours I reset and rebooted everything  multiple times. I was able to reconnect everything.However I am still not able to add the Surrounds “there was a problem adding your surrounds” I have tried all the recommendations so far nothing has worked,

Why is the ray soundbar so low in volume? How is this a soundbar when my TV gets louder than this I’m so disappointed! Do I need to buy additional speakers or is it even worth it? Should I just send it back and buy something else???

Hello. I bought a new TV. TCL 75" mini led. My old tv worked with my sonos but the new tcl doesn't. I have Playbar, Sub and one. When I plug in my optical cable from TV to playbar, and want to add the new remote to sonos, sonos won't accept it. So I can't turn the volume up and down. Is there any way to give the remote control a new IR frequency, or do something else?

After being told to do a factory reset by Sonos support, I am left with two problems.  Firstly, prior to reset if the Beam was muted (green light) and I adjusted the volume on my Humax remote, it would automatically unmute. Now it does not.Secondly ….what would I lose if I downgraded the Beam to S1? TIA