Home theater

When I play YouTube on my TV through my beam and sonos amp, my ceiling speakers the music goes out of sync. To be clear the ceiling speakers are hard wired into the Amp and the amp is linked to the Beam (and Sony TV) I've played around with the app to no avail.  The Amp appears to run the sound slightly ahead of the Beam, and it sounds terrible! What can I do to fix this ? Thanks Ollie  

Hi guysI would like to know how I can connect my denon avr-x2200w to my sonos arc, the structure is as follows: I have an Apple tv connected to denon, but I would like the audio to come out through the sonos arc, is it possible?

Hello, I know there are similar questions posted on the forum but at this point I am just a little confused. I have a beam, sub, amp and ceiling speakers all of which are Sonos products. After doing more research, I understand that the beam acts as the front left, right and center speakers and so using all four of the ceiling speakers for surround purposes is not feasible. Is there a way in the app to just make everything a stereo pair to play throughout the room? It currently does this for music, but right now in TV mode the only thing that is playing is the beam and the sub (not even two of the speakers). Any advice is appreciated. It sounds like it may be easier to just buy two ones as rears and keep the ceiling speakers for music only, but it just seems a bit silly to me to spend more money. Thank you!

I just updated my house WIFI with Asus RT-AX86U, with AC88U & AC66U_B1 as Aimesh nodes with ethernet backhaul. I followed every other topic about FW version, Airtime Fairness, QoS, etc, but still my Sonos equipment (a Play5 Gen 2, a Play1, 2 One SL, and a Beam) are not able to function (random disconnections, no control over the S2 app, etc.

I recently bought my Sonos Beam and hooked in up with my 10 year old plazma Panasonic Viera TX-P50S20 E through its HDMI ARC slot. To other HDMIs on my TV I plugged my cable box outputing Dolby Digital and Google Chromecast device. The problem is no matter which one I use I’m not getting DD, only PCM. I also tried the optical output from my TV - same thing. I googled on this issue a bit to find out I’m not the only one and even in Sonos community I found folks reporting the same problem. The BIG question is: has anyone been able to fix / workaround this or the situation is hopeless and there’s no way this could work as Panasonic does not passthrough DD ? Anyone?

Hi, My bean has stopped showing up on my iPhone as a possible airplay device. This appears to be the case with or without the Play:1’s connected as rear speakers. My Mac can see the beam as an airplay device in the audio drop down and is select-able. Oddly, my other iOS device can see it and it s running the same OS - 14.4.1 I have disabled all active VPN’s on the device but i imagine there could be something else interfering with this if its working on other deices. Ive reset both router and sonos devices a few times already to no avail. Is this something any of you have seen or reported before?

Hi,My new Sonos ARC is connected to HDMI ARC TV input.When Switching from music to TV I get the following message:Connection Issue We’ve detected an issue with your HDMI connection. We’ll help you fix it.After selecting Fix it I get the following message:A device is interfering with the HDMI connection. Disconnect any other home theater products, the try again.Only after I disconnect the cable box, running the Fix it works (until the same thing happens again)

Hey everyone.When I watch HBO max with my full setup (arc, slx2 and sub) about every three minutes sound will drop for a second and pick back up (especially during action sequences). I've done resets and changed HDMI.  I have sony 950h plugged into eARC. Any suggestions? Only happens with HBO max. No issues with prime/netflix/ cable etc...

HiI have sonos arc along with 2 sonos one gen 2. I have a tv table that I have to move every night to watch tv but it is in the same place every time I watch tv. Does this mean something for the calibration of the truplay that I move it every night even though it is in about the same place?

Hi all,i have recently purchased 2 Sonos Five and stereo paired them to listen to music which works well. I am considering replacing my Bose aoundbar 500 with Sonos beam and my question is what is the best setup of the 3 pieces in the following 2 scenarios to get the most immersive sound experience? 1- Watching TV2- Listening to music  n.b: the music i am listening to is bass heavy.  appreciate your advice. 

Hi there, My arc is attached to a Sony A8H tv using eARC. By a process of elimination I am down to precisely two HDMI ports in use on the TV: port 1 - the TiVo, port 2 (eARC on this model) has the Sonos arc on it. Every evening when I finally get to turn the tv on there’s no sound.If I unplug the hdmi and reseat it, still no sound.Note: If I switch to toslink instead -- I get sound but then I can’t coerce my remote to control volume which is just a peach of an experience.If I ultimately unplug the arc to hard reboot it… there’s sound! I’ve taken a diagnostic 1571833039, but it was after rebooting, that may have cropped logs, not sure. If it did please let me know and I’ll take another one -- I assume as soon as tomorrow I’ll have a repro so it’s easy for me to add diagnostics (one per day!). What should I try? Is this product just a lemon? Pratik 

I had a TV sound bar and 2 Sonos Play Ones connected to my music and TV some years ago.  I have now purchased a brand spanking new Sonos Sub.While trying to link the new Sub to the older equipment, I was told that it was not compatible with my bridge.  I was advised to update to Sonos S2.  Once I did this, all my music and everything disappeared from my Sonos S1 controller on my PC.  I was then shown the message;‘The Sonos S1 controller’ isn’t compatible with your system.  You have options.”’Download the Sonos S2 app.  All your settings and services will be saved.  Or, use the Sonos S1 controller to set up a new system or connect to a compatible one.’Then I have the choices ‘Update’ or ‘More Options.’Does that mean that I need to go back to the Sonos S1?  If I do that, will all my music that was originally there, still be intact?  Can somebody tell me what I need to do so that I can use all my old Sonos equipmen

What is the minimum inherent A/V delay when using the Sonos Arc with a Sonos Sub and One SLs for surround?  Assume that the eARC signal from the TV has zero A/V delay between the displayed video and when the eARC signal emerges from the TV. Thanks,Adam 

Hi all,Was helping set up a Sonos system for zay friend of mine and we are running into an issue.  I have an Apple TV connected to a Sony Bravia TV. Apple TV has Dolby 5.1 turned on and the TV passes the sound to a Sonos Beam via HDMI Arc. In the same room, we have surround speakers connected to a Sonos Amp.  All Sonos products are connected via wifi.When playing music, all speakers function as intended, but when we switch the input to TV, the surround speakers do not function. Anyone have any ideas here? For context, was running Youtube TV on an Apple TV but also tried streaming music via airplay and neither worked.Thanks in advance for any help

What is status of Sonos addressing the tinny sound with the arc?  Can they provide research status and approximate dates for a software fix? 

Hi, I’ve seen some Arc posts here but i’m not entirely sure I have the same issue. I’ve tried two dozen handle fulls of HDMI cables. Just about every setting I can change on my TV and still have this issue.  I’ll be watching TV (direct TV) or playing PS4 and my picture and audio will both cut out. It can go an entire day and not have an issue or it can go just a few minutes. The cut out varies between 15 seconds to a minute. The frequency can go from every minute to every 30 minutes. I can’t change my HDMI input as my Vizio just tells me to plug the audio output back to the HDMI-ARC input  Suggestions!?!?!?!?! This is driving me nuts when I waited along time and spend alot of money on this. LOVE the sound it puts out but I need HELP

Hi,I’m trying to figure out how to get the most out of my Beam + 2 Play:1s surround system for TV and streaming services.My Sonos system above is complemented with an Xbox One, Chromecast (2nd generation), a Winegard FL5500A FlatWave Amped antenna, and an older LG LS4500 TV. The Beam is connected via the digital audio output.I’ve been noticing that I only get PCM Stereo 2.0 no matter the game or app I’m using through the Xbox or Chromecast, but I get Dolby Digital 5.1 from the antenna. I’m assuming Dolby Digital 5.1 is desirable over PCM Stereo 2.0 (although I am hearing sounds in the rear speakers even when the app shows that it’s receiving a stereo feed).My question is this. Is the stereo signal a limitation in my TV’s older HDMI inputs? Do I need to upgrade my TV or my input devices (maybe to a new Google Chromecast with Android TV) to get more a more consistent and reliable surround signal passed on to my Beam? Or is this the best that the Beam + 2 Pl

I’ve got a Philips 55PUS6703/12 tv and I’ve just taken receipt of a Sonos Beam.  On my Philips TV I set the sound output to ‘Multichannel’ which resulted in my sound output on my aerial channels being Dolby 2.0, which was all good.  But upon using Netflix (TV app), Amazon (TV app) or Disney (cast from iphone) I am getting no sound whatsoever.  On Netflix the sound is showing as Dolby 5.1 (English), I have to change it ‘Dolby 5.1’ and it then works. Output showing on the Sonos App is ‘Dolby 5.1’. This is a bit of a pain if I have to do this every time.  On Prime I have no ability to change the sound. So in order to get sound I have to change the TV sound setting from ‘Multi channel’ to ‘Stereo’.  This is a complete pain and I’m wondering if the Beam is even compatible with my TV. I don’t want to have to change sound settings depending on what I’m watching.  At the moment I’ve set the TV sound option to ‘Ste

Hello,I've a problem with my Sonos beam. Every morning when I turn on my Tv the audio stop and skip on the Sonos Beam. When I want to check the Smartphone app the Sonos beam is unreachable. The only solution is to unplug the power and the Sonos work again perfectly for the day. I've already try the factory reset with no success. Please find my diagnostic ID : 1944524877 Thanks.

I have TV Samsung LE32R81W without HDMI ARC, Optical and Sonos Beam.I connect TV RCA cables + adapter: RCA In Optical Out + Sonos Optical Audio Adapter + HDMI to Sonos Beam.Application connect to TV but sound doesnt work.Diagnostic code: 777194228 What should I do?  

Hi All,I recently purchased a sonos beam shadow edition  from ebay in brand new condition. I set it up the other day and the sound quality was very underwhelming. Then with hope, I added a sub gen 3 to the setup and something weird happened. I saw that although the sub was added there was no output. Then I played with the sub on/off toggle switch and there was weak output from the sub with the toggle switch off and no output from sub when the toggle switch is on position. I can easily compare the sub output and normal on/off position with a sonos arc I currently  have.Does anybody have any idea/recommendation or a similar incident. I would appreciate any helpThanks and Regards  

Hey folks, looking for some advice.  After a bit of messing around I finally managed to get my app (through Android not IOS) to recognize that I was receiving an Atmos signal from my 4k player and the Netflix app. However my current issue is that when I test it the speech from the ARC is very muffled, that’s testing it on Ready Player One 4K disc and both Lost in Space and Bright via Netflix.  The confusing thing is that the speech eventually fixes itself but it takes a fairly long time to adjust.  I’ve tried adjusting various settings but nothing seems to be working.  Everything was bought just before or just after Christmas and this is the first chance I’ve had to put everything together.  HDMI cables are all fine but wondering if I should try the one that was supplied with the ARC or not. Someone criticized the placement of my ARC as it is only about 3 or 4 inches of the ground below the TV, this was necessary as the damn TV is so big it takes up the m

I know this has been asked before but all of the threads seem rather old.  I have an opportunity to buy two play:3’s from a friend.  Will these still work with the S2 app and be able to connect with the Beam as surround speaker?  Appreciate the response. 

Hi all, First post here, so please go easy on me! Have had a Beam and Sub setup for around 7 months now and it’s been fantastic. Turned on the TV this morning and the Beam is working but the Sub is not. Checked the app and the Sub is showing in the app and I have a white light on the front. I have tried disconnecting power and reconnecting and this hasn’t helped. Diagnostic report number 1546425422. Any help would be much appreciated!

Long time Sonos customer with many speakers.  Added an Arc recently but there is no output from speakers (sub, surrounds) in the same room with the Arc - neither (full) music nor surround (dolby digital).  The same speakers work fine in another room, including with a Playbar instead of the Arc or when added to a different room and grouped. Diagnostic:  1191244377