SONOS has the worst technical support

  • 15 June 2021
  • 2 replies


The worst technical support team i have experienced. Sonos really need to improve on their skills in resolving issues their customers are facing.

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2 replies

Userlevel 6
Badge +15

Hi @Chokpok, sorry to hear of your poor experience!

It looks like you’ve chosen to return your speaker, so there’s not much help we’ll be able to offer right now, however if you need any assistance in future, we in the Sonos Community will be happy to assist.


After spending three days with sonos support trying to work through the issue with the arc I purchased from Sonos site I finally bought a new sonos arc from Costco and that connected with my tv.