Home theater

Hi, here is my set up.LG CX OLED connected to the sonos arc SL from Costco via HDMI through the eARC port. Previously everything worked well until I had to unplug things today to mount the arc onto the wall.After reconnecting I can no longer control the volume using the LG remote. I have tried the Philips method, setting up universal remote, reconnecting, powering off and trying different hdmi cables, trying to setup remote with the sonos app. Seems my issue isn't isolated after some research online but there is no consistent or reproducible fix.I realized the following1. The arc responds to the remote, blinking indicator light when the TV is turned off each time I press volume down.2. The sonos app states my eARC is not connected, although I'm getting appropriate sound, my TV states it is using ARC out and eARC turned on.

I recently purchased a LG OLED 77CX and connected my Sonos Arc. On the TV, there’s a setting to turn on the eARC capability. However, when I turn on the eARC capability, the sound through the Sonos Arc cuts out every few seconds and comes back on within a second or two. I thought eARC capability was the newest technology; however, it seems something isn’t connecting properly between the TV and Sonos Arc.

Hi - I have some questions for the community on my Sonos setup.  I have a Sonos Arc that is flanked by two Play:5’s.  See attached picture for my set up.Should I keep the Sonos Arc strictly for TV and the Play:5’s for music?  I initially set the Arc, and the two Play:5’s as a group in the ‘Living Room’ group - now when I play music - the music is coming from the Arc AND the two Play:5’s I fear that I’m not maximizing the ‘stereo’ advantages of both Play:5’s with the Arc doing some of the heavy lifting when it comes to playing music.  I did do the ‘Truetuning’ exercise by walking around the room - but again, I still fear I’m not getting that ‘stereo’ sound from my two Play:5’s During set up - it asked if I wanted to set up the Arc and two Play:5’s as ‘surrounds’ - but I’m not sure if that was a good idea or the point of it - since the Play:5’s are below my TV and Arc - not ‘behind’ me etc. Set up the Play:5’s as a Stereo Pair. Stereo - I did not set up the Play 5’s as a ‘stereo pair’

My Arc and surround was working totally fine up until today. Audio comes through mybTV just fine but not my Arc. I know it’s detecting the Arc because when I turn up the volume on my Roku remote it registers as Sonos (optical) but no sound comes through. Any ideas? 

Hi,I need some advice, the joiners have built this media wall. I am planning to buy a Arc, Sub Gen 3, 2x Sonos ONE speakers.My question is can the ARC sit above the TV? Does the sub need to be hardwired to the Arc?  

New Sonos beam speaker is connected and working with t.v. the app will always fail after setting up speaker. Speaker continues to work through app failures. I can reset everything from app to internet and beam. Once speaker installs app fails and can't find system and sometimes no system found on this account. Everything on same network and 2ghz I would just like to have full access to settings. Any ideas?

I can’t get my Sonos system to connect to my WiFi. After 4 days of trying I finally took the security off and it connects. But nothing else in my smart house works. I can’t have an open internet. What do I do? I use wpa personal auto. 

Hello,  I have the arc set up through optical and until today I always had the sub and two oneSL set up as surround. Now I have lost configuration and connection to the surround and sub. I have done all the usual power master resets but now I can’t seem to get them to all connect to each other. When I set up the second of the the two one SL’s it always tells me “this oneSL will not show up in your list, power down and let it reboot to add”. It never works.  What do I do? 

I just purchased an Arc speaker and have connected it to the Samsung F8000 HDMI (ARC) port.  The TV sees that there is something connected to the port however the Sonos2 App is saying that it cannot connect the speaker to the TV.Suggestions??

Can anyone share how long is the power cord that comes with the ARC ?

Can anyone tell me. We have two Play1 speakers, we are looking to buy a Sonos Beam for our garden room to use for the T.V in there.....can I connect that to our Play1 speakers on the app to play music through as well?? As well as using it as a soundbar for the T.V separately when needed? Thanks!

When I play YouTube on my TV through my beam and sonos amp, my ceiling speakers the music goes out of sync. To be clear the ceiling speakers are hard wired into the Amp and the amp is linked to the Beam (and Sony TV) I've played around with the app to no avail.  The Amp appears to run the sound slightly ahead of the Beam, and it sounds terrible! What can I do to fix this ? Thanks Ollie  

Hi guysI would like to know how I can connect my denon avr-x2200w to my sonos arc, the structure is as follows: I have an Apple tv connected to denon, but I would like the audio to come out through the sonos arc, is it possible?

Hello, I know there are similar questions posted on the forum but at this point I am just a little confused. I have a beam, sub, amp and ceiling speakers all of which are Sonos products. After doing more research, I understand that the beam acts as the front left, right and center speakers and so using all four of the ceiling speakers for surround purposes is not feasible. Is there a way in the app to just make everything a stereo pair to play throughout the room? It currently does this for music, but right now in TV mode the only thing that is playing is the beam and the sub (not even two of the speakers). Any advice is appreciated. It sounds like it may be easier to just buy two ones as rears and keep the ceiling speakers for music only, but it just seems a bit silly to me to spend more money. Thank you!

I just updated my house WIFI with Asus RT-AX86U, with AC88U & AC66U_B1 as Aimesh nodes with ethernet backhaul. I followed every other topic about FW version, Airtime Fairness, QoS, etc, but still my Sonos equipment (a Play5 Gen 2, a Play1, 2 One SL, and a Beam) are not able to function (random disconnections, no control over the S2 app, etc.

I recently bought my Sonos Beam and hooked in up with my 10 year old plazma Panasonic Viera TX-P50S20 E through its HDMI ARC slot. To other HDMIs on my TV I plugged my cable box outputing Dolby Digital and Google Chromecast device. The problem is no matter which one I use I’m not getting DD, only PCM. I also tried the optical output from my TV - same thing. I googled on this issue a bit to find out I’m not the only one and even in Sonos community I found folks reporting the same problem. The BIG question is: has anyone been able to fix / workaround this or the situation is hopeless and there’s no way this could work as Panasonic does not passthrough DD ? Anyone?

Hi, My bean has stopped showing up on my iPhone as a possible airplay device. This appears to be the case with or without the Play:1’s connected as rear speakers. My Mac can see the beam as an airplay device in the audio drop down and is select-able. Oddly, my other iOS device can see it and it s running the same OS - 14.4.1 I have disabled all active VPN’s on the device but i imagine there could be something else interfering with this if its working on other deices. Ive reset both router and sonos devices a few times already to no avail. Is this something any of you have seen or reported before?

Hi,My new Sonos ARC is connected to HDMI ARC TV input.When Switching from music to TV I get the following message:Connection Issue We’ve detected an issue with your HDMI connection. We’ll help you fix it.After selecting Fix it I get the following message:A device is interfering with the HDMI connection. Disconnect any other home theater products, the try again.Only after I disconnect the cable box, running the Fix it works (until the same thing happens again)

Hey everyone.When I watch HBO max with my full setup (arc, slx2 and sub) about every three minutes sound will drop for a second and pick back up (especially during action sequences). I've done resets and changed HDMI.  I have sony 950h plugged into eARC. Any suggestions? Only happens with HBO max. No issues with prime/netflix/ cable etc...

HiI have sonos arc along with 2 sonos one gen 2. I have a tv table that I have to move every night to watch tv but it is in the same place every time I watch tv. Does this mean something for the calibration of the truplay that I move it every night even though it is in about the same place?

Hi all,i have recently purchased 2 Sonos Five and stereo paired them to listen to music which works well. I am considering replacing my Bose aoundbar 500 with Sonos beam and my question is what is the best setup of the 3 pieces in the following 2 scenarios to get the most immersive sound experience? 1- Watching TV2- Listening to music  n.b: the music i am listening to is bass heavy.  appreciate your advice. 

Hi there, My arc is attached to a Sony A8H tv using eARC. By a process of elimination I am down to precisely two HDMI ports in use on the TV: port 1 - the TiVo, port 2 (eARC on this model) has the Sonos arc on it. Every evening when I finally get to turn the tv on there’s no sound.If I unplug the hdmi and reseat it, still no sound.Note: If I switch to toslink instead -- I get sound but then I can’t coerce my remote to control volume which is just a peach of an experience.If I ultimately unplug the arc to hard reboot it… there’s sound! I’ve taken a diagnostic 1571833039, but it was after rebooting, that may have cropped logs, not sure. If it did please let me know and I’ll take another one -- I assume as soon as tomorrow I’ll have a repro so it’s easy for me to add diagnostics (one per day!). What should I try? Is this product just a lemon? Pratik 

I had a TV sound bar and 2 Sonos Play Ones connected to my music and TV some years ago.  I have now purchased a brand spanking new Sonos Sub.While trying to link the new Sub to the older equipment, I was told that it was not compatible with my bridge.  I was advised to update to Sonos S2.  Once I did this, all my music and everything disappeared from my Sonos S1 controller on my PC.  I was then shown the message;‘The Sonos S1 controller’ isn’t compatible with your system.  You have options.”’Download the Sonos S2 app.  All your settings and services will be saved.  Or, use the Sonos S1 controller to set up a new system or connect to a compatible one.’Then I have the choices ‘Update’ or ‘More Options.’Does that mean that I need to go back to the Sonos S1?  If I do that, will all my music that was originally there, still be intact?  Can somebody tell me what I need to do so that I can use all my old Sonos equipment with the new Sonos Sub together in one room?  Thank you.HB

What is the minimum inherent A/V delay when using the Sonos Arc with a Sonos Sub and One SLs for surround?  Assume that the eARC signal from the TV has zero A/V delay between the displayed video and when the eARC signal emerges from the TV. Thanks,Adam 

Hi all,Was helping set up a Sonos system for zay friend of mine and we are running into an issue.  I have an Apple TV connected to a Sony Bravia TV. Apple TV has Dolby 5.1 turned on and the TV passes the sound to a Sonos Beam via HDMI Arc. In the same room, we have surround speakers connected to a Sonos Amp.  All Sonos products are connected via wifi.When playing music, all speakers function as intended, but when we switch the input to TV, the surround speakers do not function. Anyone have any ideas here? For context, was running Youtube TV on an Apple TV but also tried streaming music via airplay and neither worked.Thanks in advance for any help