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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,995 Topics
  • 30,559 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5995 Topics
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husn120Contributor I
posted in Home theater
Sonos Arc disconnects from LG TV

Here is one problem I noticed with my Arc + Sub + One system. The Arc connects with my LG C8 via HDMI cable to ARC. Every time I power on the TV, the sound switch back to “internal speaker + optical” audio option. I have to manually switch it back to ARC . However, after I am done this, the Netflix won’t show Atoms instead of showing 5.1 (the sonos app shows DDP 5.1). Then I will need to switch between internal speaker and ARC couple time, switch on and off for Dolby Atomos setting for internal speaker, reload Netflix couple time to get the Atomos sign back for Netflix and sonos app. Can I get some help with this issue? 

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3 years ago
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luterguyContributor I
posted in Home theater
Samsung + BEAM using HDMI-ARC dropping sound

I have seen several posts of BEAM using HDMI ARC (in my case with a Samsung TV).Sound works for little bit and then cuts off.Fixes I usually see are unplug TV and Sonos and replug and try again. That does not fix it for me. I did see something about and update...but my BEAM is updated. I love Sonos...but this is killing me. I wonder if I am still within my return period.

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G
3 years ago
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DjthirstContributor I
posted in Home theater
Amazon Music not working on sonos arc

Amazon music not working on Sonos Arc

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3 years ago
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Knibbsy1Contributor I
asked in Home theater
Sonos beam dropping out

I have two Sonos 5s, a Sonos one and a Beam. They are set up in a system.  The Beam is also connected to a TV. The Wi-fi system delivers a fast system … up to 200 mbps.  The Beam is very close to the router (within a foot)Every so often the beam drops out and the sound reverts to the tvAny thoughts or suggestions? 

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Airgetlam
3 years ago
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Damien I KingContributor I
asked in Home theater
Sonos App Stops when closer to Sonos System?!

Hi,I have 3 rooms with Sonos downstairs in my house (1 x Beam + 2 x One, 1 x One, 1 x Roam). The system itself always works fine, never had any drop out and Alexa always works. The app however constantly loses connection to the system and reconnects intermittently.I did discover recently however that if I go to the furthest corner upstairs the app connects instantly and is stable.I have tried the standard off/on again on my router and every Sonos device, but no difference. I also tried the app on IOS and android devices and it is the same on both.I don’t have anything obvious that would be interfering with the signal downstairs, and as it’s the app not the Sonos system that is cutting out I’m at a loss! It does seem to have got worse since I purchased the Roam.Any suggestions appreciated! Cheers.

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D
3 years ago
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Mark_BatemanContributor I
asked in Home theater
Sonos Beam wall mount

Hi there.Quick question with regards to the Beam wall mount… once the Beam has been attached is it flush to the wall, or is there a gap so as to allow cables/trunking to run behind?I’ve searched as there’s nothing obvious, so apologies in-advance if this has already been asked and answered.Many thanks, Mark :-)

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M
3 years ago
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Texas415Contributor I
asked in Home theater
Sonos Beam Disconnects from App - Every time

Hello,I recently bought a Sonos beam in which I have it connected to an LG 4K tv thru HDMI (ARC). Every time I go to watch tv and have the audio play through the beam - it’s fine. When I want to switch over to music my beam gets disconnected from the APP in which I have to do the “let’s fix this” steps. Anyone have any ideas how to fix this and seemingly switch from TV audio to music? The Beam is connected via WIFI. I have the TV autoplay set to off. TV audio always works, just playing music bugs it out for some reason. 

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3 years ago
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bpatbContributor I
asked in Home theater
Is Wifi required for Sonos Arc operation?

I’d like to setup a soundbar in my house and I really like the look and specs of the Sonos Arc but I’m not interested in any connected features.  I just want the sound out from my TV.  Can the unit be operated without any network connection at all?

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3 years ago
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kmckayContributor I
posted in Home theater
Samsung TV cutting out with Connect and Play 1

Hi, my diagnostic number is 179484943.The audio from my tv works fine sometimes and others it cuts out all the time, regardless of the channel.  Two paired Play 1 speakers with a connect hardwired to the tv and router.  Both speakers show WM:0.Any help would be much appreciated.

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Corry P
3 years ago
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BatMContributor I
asked in Home theater
Random bong sound from new Arc

Ok. I’ve seen many old posts regarding random soft bong sound coming from Arc. Keeping it simple… my Arc has never been connected to my TV. I use the Eero Pro WiFi that has performed extremely well. I use Alexa only on my Sonos devices. Sound tone happens when not using Sonos for 24 hrs. Seems like real issue that has not adequately been addressed by Sonos. I’m regretting my $2k purchase and afraid to mount this device. Please help. B

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Xander P
3 years ago
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ReInstallContributor I
asked in Home theater
Arc disappears after grouping other rooms

Hi hopefully you can help...I've been having trouble using my Sonos system recently.The Arc disappears from the Sonos system after playing music in a group with other speakers from Spotify.When I group the Arc (with sub and 2 rear surrounds) with a Sonos One and Sonos Five,  it fairly consistently drops out of the system, requiring a power cycle to bring it back. All speakers are connected by WiFi. All except the Arc are using 5ghz, not sure if this is relevant...My wifi router is an Asus RT-AX55. I had a search and found an article suggesting disabling a setting (airtime fairness),  but this doesn't appear in my router config.I've tried connecting an Ethernet cable to the sub and use SonosNet but this didn't work at all. Nothing could connect, I assume its because it is part of the Arc subsystem… Any ideas on how I can fix this for good? Thanks,Paul

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James L.
3 years ago
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ChickabContributor I
asked in Home theater
Sonos Beam bass distortion with vibrating noise

Suddenly I am hearing my Beam bass is distorted with a vibrating noise. I have been using the factory set equalizer setting without any custom adjustments.

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Corry P
3 years ago
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DrlazorContributor I
asked in Home theater
sonos subwoofer gen 1 not powering on

I have the black subwoofer that has the single button on the front.  When I plug it in no lights or anything appears on the front.  I have tried another power cord, tried holding the button on the front and plugging it in.  Nothing works.  1k for a few years…  do you have any ideas?

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Ken_Griffiths
3 years ago
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G8rh8r12Contributor I
posted in Home theater
Sonos sub vs traditional sub

I have a Sonos system hooked to my TV. A Playbar, two Play 1s, and a sub. My issue is, I think the sub may be missing some lows. It hits incredibly well, but there are movie parts that I remember being so much better on my traditional sub than on the Sonos sub. A clear example is the Lion King. When all of the animals are coming to Simba’s introduction at the beginning, the traditional sub would shake the house with the elephant steps, but the Sonos sub barely even plays those steps. I don’t know if it’s part of the remastering of the movie, or a lack on the part of the Sonos sub. If it’s the latter, is there a way to make it pick up and play those sounds? As I said, it is great in most movies, but maybe I’m missing something I don’t realize because I’ve only ever seen those movies since my Sonos system. 

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3 years ago
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Den365Contributor II
posted in Home theater
Sonos Beam and under TV mount

I plan to fix my Beam under my 24” Panasonic Tv (vesa 20x10) which I plan to change to a 32” later this year.the TV is on a fixed Spectrum PL60 floor stand and the vesa bolt holes are 19cm and 29cm above the lower edge of the tv.So, I’m looking for a simple solution that would have 2 vertical L shaped brackets that would be at least 30cm long to allow fixing, space for the Beam and access to the controls.Spectrum say it can’t be done, but I believe there must be a simple solution out there. Does anyone have any recommendations? thanks

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D
3 years ago
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ZevLoveXContributor I
posted in Home theater
Trouble balancing EQ on Sonos Arc in small room

Hello everyone.I have a wall-mounted Arc and find that for many movies/shows, the sounds are quite loud, but voices are too quiet.  My kids are watching cartoons now, and the sounds (crashes, sound effects, etc.) are BOOMING, but the voices are quite lower in the mix. - Loudness:  OFF - Trueplay:  ONIs anyone else running into this?

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Stanley_4
3 years ago
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Haarby88Contributor I
asked in Home theater
Sonos Beam

Hello everybodyI am having a question, about this setup.LG TVSonos Beam, with EthernetSonos One SL, for surroundI am streaming, Viaplay, Netflix, HBO, disney.What is the best Way to do it, and gives the best Sound and experience. Chromecast or Apple TV ?And which port is the best for it, HDMI or optical ?

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H
3 years ago
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Soeren.jensenContributor I
asked in Home theater
System not found on Android

We cannot get our sonos system working with our android phones. We have 2x sonos one sl speakers, and we were looking to expand, but we can not connect to our sonos system from our android phones. We daily reset our router, restore to factor settings on sonos speakers, but after the initial setup on connecting the speakers to our system, we loose connection, and the sonos app cannot find our system and speakers. We have tried everything from reinstalling sonos app, reset ting our router, factory settings on speakers, and yes the speakers and phones are on the same stable WiFi with maximum signal. We have No option for wired settings. This issue with No detection to sonos system from the app is extremly frustration. Anyone Who could help? Ty in advance This has lasted for two months now. 

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3 years ago
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MaggiemooContributor I
asked in Home theater
sonos not connecting on iphone 12

Sonos beam and Sonos one not connecting on iPhone 12 but connected on my old IPhone 7. Keeps asking me to reboot my BT home hub which works for a few hours?  do I need to delete the app from iPhone 7 or is it a problem with BT router? 

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3 years ago
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Randy_12Contributor I
posted in Home theater
Can't get 5.1 surround sound from all of the streaming services

My set up:Internet and TV Provider = CoxTV = Vizio E600i-B3Streaming Device = TiVo Stream 4K with Android TVSurround Sound system = Sonos Beam with 2 Play 1s and a SubSettings:TV speakers are set to "OFF" and digital output is set to "Bitstream" per the TV instructions to get multi-channel audio.Sonos equipment is currently connected to the Optical output of the TV, but I had it connected to the HDMI ARC (HDMI 1) output and I get the same results. I use the Optical because the Sonos can use either output and I need the HDMI ARC connection for a different piece of equipment AND the TV instructions say that Optical can deliver multichannel audio.TiVo Stream 4K is connected to HDMI 3 and in the Audio setting I have every audio profile turned on.The test movies I am using are Zach Snyder's Justice League, Godzilla V Kong and Aquaman on HBO Max.I get full surround from Aquaman and on the title screen the audio is listed as 5.1I do not get any rear sound from the other two movies and they ar

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3 years ago
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scottyboi08Trending Lyricist I
asked in Home theater
How do I stop my new Sonos One SL dropping off my controller?

My new Sonos One SL drops off my controller, or stops functioning on the controller like as if it loses signal. It keeps playing with my Beam and Play 1 in the other room, but at times I can’t change the volume until it finds the system again on the app. Or like just now, I go to listen to music on the One SL and it’s not on the app, unlike my Beam or Play 1. They’re only in a room next to one another, and the room that the SL is in, does not have signal issues for any other devices like an Echo Dot, mobile phones, or laptops etc.All the devices are wireless. This is happening daily.

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Corry P
3 years ago
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DatexContributor I
asked in Home theater
Sonos Beam keeps dropping connection to iphone

My Sonos Beam keeps losing the connection from the app and from my Spotify list of devices.The Beam is still connected to WiFi as I am still able to use the Alexa voice control to play music from Spotify or Amazon.To find the Beam again I would have to keep switching off and on the router. The Beam would reconnect with the app again but then the next day would have disappeared again. Very frustrating. It was obvious that something was happening overnight for this to occur again and again.I have since switched off the option for the Beam to check for updates automatically overnight. Since I have done this, the problem of the Beam disappearing from the app and the Spotify list of devices has been solved.So although this solution works, I now have to manually check every now and again for updates. This isn’t ideal and I feel it must have been in an update for this problem to suddenly occur. I had had the Beam for 6 or 7 months with no problem like this at all and my Wifi network at home i

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Corry P
3 years ago
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BlokusContributor I
asked in Home theater
PS5 only showing Stereo PCM instead of Multichannel

Hello all,I’m having trouble getting the surround sound setup for my current setup and don’t really know what the solution would be, My devices are as follows: T.V: Samsung UN65RU7100FXZADevice: PS5Surround System: Arc, One SLx2, Sub I have no issues with streaming services outputting correct Dolby audio as per the app saying it, but when on I’m on PS5 with the av receiver setting selected and 5.1 ch with Linear PCM choosing as well the app only shows Stero PCM. Selecting the bitstream options bring a slight delay which I read was a common issue and there’s not a concrete work around for it so I wanted to just use the LPCM route but this also isn’t working as intended, am I doing something wrong here?

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3 years ago
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SRP80Contributor I
posted in Home theater
Fix Crackle

My Beam crackles way too much. Can it be fixed or do I need to replace it.Diagnostic number 1087756801Please Help.

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UKMedia
3 years ago
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FoxEcho44000Contributor I
posted in Home theater
New on Sonos, "Unable to connect" each day

Hello everyone,First of all, please forgive my English !I would like some help on my problem ; I bough a Beam, my first Sonos product but I am quite disappointed…I connected the Beam to my TV via HDMI and works fine, connected to the wifi works fine too.I setup my router to shutdown the wifi during the night and then to run it at 8.00 am (router is still up, only wifi is shutdown). On the morning when wifi is back, every thing working good except I can’t connect to the Beam (unable to connect to sonos). It’s strange because in the wifi devices list I can see “Sonos ZP” connected, but on the app I can’t connect to it. If I want it to work I have to reboot my router, and then Sonos is back. I try this : put a fix IP address, separate the 2.4 and 5Ghz networks but still same thing ; in the morning when wifi is back, everything is working except the Sonos. Thanks for your help !

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Corry P
3 years ago
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