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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,292 Topics
  • 32,263 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6292 Topics
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Jconner4326Contributor I
asked in Home theater
Do the screw holes on the Arc mount match-up with the screw holes in the Playbar mount?

Do the screw holes on the Arc mount match-up with the screw holes in the Playbar mount? Can you mount the Arc in the same location as a previously mounted Playbar without having to drill any new holes in the wall?

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1 year ago
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Samboyd5Contributor I
asked in Home theater
Sonos Beam (gen2) and LG A2 TV not connecting through HDMI eARC

I recently purchased a Sonos Beam Gen 2 and LG OLED A2 TV after reading incredible reviews for both. However when I try to connect the tv to the beam via HDMI, I get the message on Sonos app (the tv speakers are not connected). I’ve tried resetting both devices, switching HDMI cords and ports and all the e settings I can think of on my LG TV. The Beam works when I play music from my phone but nothing from the TV, I cannot seem to connect them. Please help!! 

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1 year ago
jonmichael
jonmichaelEnthusiast II
posted in Home theater
Is there a quality switch for use with AppleTV4 and OppoBDP ahead of Arcana Fury?

I am moving my 65” Sony panel (arc but no eARC) from my music room to replace a 55” Sony in our Living Room. My wife doesn’t like going downstairs to watch TV, but we both want a larger screen in the LR.I will purchase an Arcana Fury 2 to bypass the Arc output and feed Dolby Atmos, 5.1, 2.0, to my Sonos Arc. AppleTV4 is primary A/V source.I hope someone here could recommend a quality 2.1 switch to run ahead of the Arcana so I can play my Roon Bridge (HDMI out) and my Oppo BDP seamlessly through my Arc system as well as my AppleTV. I know Apple occasionally causes hiccups with outboard connections, yet I want to keep wire count low.Thanks in advanceIMIKE

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jonmichael
1 year ago
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Incline GuyContributor I
asked in Home theater
How can you set up multiple TV's to one Sonos ARC?

I am setting up a new media room with three Tv’s and am looking for the best way to set up one ARC bar and surround system that can switch to the 3 Tvs.Any suggestions on the best way to do this? All tv’s will be brand new and the same tv, either LG or Samsung OLED.

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1 year ago
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milbuContributor I
asked in Home theater
Beam Gen 1 not connecting by wifi

I have 2 play 5 (gen1) speakers and 2 symonfisk speakers and a Beam Gen1.Following a network glitch i have reinstalled all devices.However the beam will only connect using an ethernet cable direct to router, although during setup it is asking for wifi details and when i enter them it appears to finish setup although no messages appear to say its ok.as soon as i disconnect the ethernet cable the beam does not appear in app.Any help gratefully received

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Airgetlam
1 year ago
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bartseamanContributor I
asked in Home theater
Unable to get Dolby Atmos to Sonos Arc through Samsung TV with YouTube (app on TV)

I have not been able to get Dolby Atmos to come from any apps on my tv through to my Sonos Arc.  The Arc is hooked up to the tv via eArc.  The TV is a  Samsung QN55S95BAFXZA Class S95B OLED 4K Smart Tizen TV.  My digital output is auto as when I try to select passthrough it says “The current audio format input cannot be passed through with an ARC connection.  The best I can get is Dolby Digital 5.1 or Dolby Multichannel PCM.  Not sure if there are settings in YouTube or other apps on the TV that I am missing.  Thanks for any help on this!

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1 year ago
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ADS1967Contributor I
asked in Home theater
Sony remote will not work with sonos

Just had to purchase a new tv.  We bought a Sony Bravia VU31 model KD-55X77L came home set it up and the remote will not work to adjust volume.  Called Sonos customer support and was told “you can upgrade “ seriously this is an expensive system.  So the new tv has HDMI EARC and the digital audio plug.  I purchased the adapter from Sonos and got a new HDMI ARC cord… nothing. Customer service says the remote will not work because it’s Bluetooth.  Sonos also did an update and now the only way to adjust volume is with the slide bar in the Sonos app.  Anyone else having this issue looking for some help please. 

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1 year ago
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akhetosContributor I
posted in Home theater
Configuration 2.1

Bonjour, Je possède un SONOS BEAM (GEN 1) et deux SONOS ONE. Je souhaiterais les connecté ensemble pour ressortir le son de ma tv. Le SONOS BEAM est bien connecté a ma TV mais je n’arrive pas a relier avec les SONOS ONE. Merci de vos réponses

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1 year ago
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CaptJohnContributor III
asked in Home theater
Dead HDMI ARC port

The HDMI ARC port on my Panasonic TV seems to have died so, after a conversation with Sonos tech help, I have to connect my Beam to the TV via the optical port using the supplied adaptor.My problem is that whenever I turn on the TV it doesn't seem to remember to use the Beam (plus two Ones and a mini sub) but tries to use the TV's speakers. I have to resort to unplugging and reconnecting the optical adaptor to get it to connect and work.Is there a way of setting up the TV and/or Beam in order to ensure that the system works when switching on the TV?

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melvimbe
1 year ago
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Garlin1Contributor I
asked in Home theater
Arc - Disconnects from TV when off after adding Surrounds

So I recently added two Era 300s to my ARC for surrounds, which sound great.  When I turn my TV off after about 5 minutes it reverts the room to Music.  If I try to change it back to TV it tells me that there was a problem and it couldn’t detect a signal from HDMI to the Arc.  Once I turn back on the TV it either starts to work again or I have to use the app to repair.Setup:Sony 90J TVArc via E-Arc portSonos Ge3 sub2 Era 300 set to Surround External Devices:Xbox Series XPS5SwitchSteam Deck via a Dock Any help would be appreciated.

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1 year ago
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tuppariContributor I
asked in Home theater
Keep Sonos One's as rears or upgrade to Era 300 for home theater? (moved)

(Moved from Ask a Question)We just bought a house and I'm already planning on how to set-up everything (we won't be moving in until end of Sept).The living room is non-symmetrical and also has a sloping/varying ceiling height, with roughly 4m ceiling height at the area where the surround speakers would be positioned. Our setup in current apartment is: ARC, Sub + 2 Sonos One's as rears.My question is, is there a benefit to upgrade to Era 300's? My understanding is that Era 300's wouldn't perhaps work due to the layout (ceiling particularly) and a lack of wall to the right surround speaker.Please educate me on what would be the best option :DAttached a picture of the living room (previous owners furniture etc.) and floor plan with intended speaker position. TV would be placed in the same spot as in the picture, with sofa little bit closer to the TV. Current thinking is to either have the rear speakers wall mounted to the back wall, or with stands closer to the sofa. 

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buzz
1 year ago
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MaxieContributor I
asked in Home theater
Losing sound

Got Connect 1 hard wired to router and Denon receiver. Worked great for years when I was getting 2mb download speed. Changed to fttp a year ago and now getting 400mb to the router. Last couple of weeks music will start and cut out. Then get sound sporadically. Checked all cables and rebooted everything a few times. Still the same. Hopefully someone has a fix. Thanks folks.

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1 year ago
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EdhahahaContributor I
asked in Home theater
Sonos arc placement in a cavity

Hi allI was having a beam gen 1 plus two Ikea symfonisk plus sub gen 3 set up. However due to my living area restrictions. I can't seem to find a good place to put the surrounds. So I decided to just change the beam gen 1 and the symfonisks to Arc. However my tv is placed in this cavity area. I did some measurements there's about two feet from the edge of arc to the wall on both sides . And from the counter top to the ceiling of the cavity is roughly 68 inches. I haven't had a chance to try it or test out certain configurations. But I am wondering would this placement have any negative impacts on the Atmos effect ? I heard placing it as far as possible to the edge of the counter top but that really looks kinda ugly... 

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Stanley_4
1 year ago
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Username_joshContributor I
asked in Home theater
Sonos Beam 2 and Samsung Q70 Not Allowing To Change Audio Source

We have a Beam Gen 2 and 2019 Samsung Q70 tv that are connected via the arc cable. The sound works great, but the issue comes when changing the source of audio. When we turn on the TV it auto connects to HDMI receiver for sound (which is the Sonos connected via arc), but if you select any other audio source (TV speakers/optical/bluetooth) it will switch to that source for a couple seconds and then switch back to HDMI receiver. One of us will often use the TV with headphones on, but the only way to use the bluetooth connection is to manually unplug the ARC cable from the TV or Sonos.  Is there a setting(s) that I need to change on the TV and/or Sonos to enable us to leave the ARC cable plugged in and allow us to change the sound source without immediately defaulting back to the HDMI receiver (Sonos)? One solution I keep seeing is disabling the Anynet+ option, but this means each time we have to go into the settings and enable/disable. If this is the only solution then we can do that, bu

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106rallye
1 year ago
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Louie LuContributor I
asked in Home theater
AUX and Sonos ARC.

I have an external audio input to the TV through AUX, and the TV is connected to Sonos ARC through HDMI, so can the sound of the external audio be played from Sonos ARC?

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Airgetlam
1 year ago
Remy de Fromage
Remy de FromageContributor II
asked in Home theater
Era 300 and acoustical tile ceilings

I don’t know if this question has been asked yet, so here goes. I am using 2 Era 300s as surrounds in a 7.2.4 system used exclusively for home theatre. The 300s are behind the couch, mounted right-side up, 26 inches from an acoustical tile ceiling.  The question is, since the acoustical ceiling is absorbing much of the upward-firing sound, would it not be better to raise the 300s a bit and mount them upside down?

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melvimbe
1 year ago
BOL74
BOL74Avid Contributor I
posted in Home theater
Do i get the ARC or the ERA 300

Hi everyone.I’m kinda new to sound in house…..and i allways was having sound in my car. So as i start getting older(i’m close to 50yo) i spend more time inside my home rather than spend time in my car. So i went on Youtube and start seach for input of what to buy when i needed to upgrade my sound. I choose Sonos. So here i am…Anyway….my livingroom upstairs got: Beam gen2,2xERA 100 and 2xgen3. And my Bow&Arrow-Panasonic does not got eARK so Arcana HDfury is been used….works great.So….do i purcase the ARC or a Era 300-pair? I will have both but economics makes me choose this month. The 300’s will have a wall-mount and in future i will have the secound pair of 300’s to pair them up front.So….what would you have purcase first of the ARC or 300’s.To info the 300’s are on sale from Sonos Web-site,and you can save pretty much the same on the ARC cause another electronic-store got it on Outlet…..so the ARC&300’s cost the same.

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buzz
1 year ago
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MSawareContributor I
asked in Home theater
Playbar, Sub and in-ceiling speakers

I already own a Playbar and sub. I just bought a house that has two in-ceiling rear speakers. Is it possible using the amp to connect all these together? Or do I lose the sub if I connect the rear speakers? how do I physically configure and connect the Playbar and amp and sub to make this connection work? I assume the rear speakers are connected to amp but otherwise how do I make this work? Thanks in advance

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Airgetlam
1 year ago
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JereschContributor II
asked in Home theater
Absent Dolby Atmos with Prime Video

I have a Sonos Arc capable of Dolby Atmos connected via the eARC to a LG C1 OLED. When attempting to watch Dolby Atmos Endorsed movies (i.e., Top Gun Maverick) the best audio I can get is Dolby Digital Plus 5.1 as indicated by the Sonos App. I have tried the following to correct for the absent Dolby Atmos:1) Unplugged the television for one minute2) Worked with customer support at Prime video to ensure the correct settings were selected3) Worked with LG customer service to ensure the correct settings were selected. LG customer service suggested it was a Prime Video App issue, the not television4) Deleted and reinstalled the Prime Video App5) Ensured Max, Disney+, and Prime Music worked with Dolby Atmos. They all work with Dolby Atmos.5) I unplugged the Arc, turned Dolby Atmos off, selected TV speakers, and then plugged the Arc back in6) eARC is activated on the LG television At this point, I'm at a loss. Any help would be appreciated.Thank you, JR

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Ken_Griffiths
1 year ago
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jgaluContributor II
asked in Home theater
flashing lights

My Sonos ARC center led’s are flashing a pattern of red, white, orange and green. The guides indicates it is in diagnostic mode and to press the join button to get out of it but that does not seem to help? It will work if I ask it thru Alexa to play music but can not get it to get sound from the TV. Any thoughts ??

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Airgetlam
1 year ago
J
JereschContributor II
asked in Home theater
No Dolby Atmos with Prime Video

I have a Sonos Arc capable of Dolby Atmos connected via the eARC to a LG C1 OLED. When attempting to watch Dolby Atmos Endorsed movies (i.e., Top Gun Maverick) the best audio I can get is Dolby Digital Plus 5.1 as indicated by the Sonos App. I have tried the following to correct for the absent Dolby Atmos:1) Unplugged the television for one minute2) Worked with customer support at Prime video to ensure the correct settings were selected3) Worked with LG customer service to ensure the correct settings were selected. LG customer service suggested it was a Prime Video App issue, the not television4) Deleted and reinstalled the Prime Video App5) Ensured Max, Disney+, and Prime Music worked with Dolby Atmos. They all work with Dolby Atmos.5) I unplugged the Arc, turned Dolby Atmos off, selected TV speakers, and then plugged the Arc back in6) eARC is activated on the LG television At this point, I'm at a loss. Any help would be appreciated.Thank you, JR

28552
Ken_Griffiths
1 year ago
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Edoh1986Contributor I
asked in Home theater
Sound bar with multiple HDMI inputs

Hi, I was wondering if there was a soundbar in development (as I could not see one available) with multiple HDMI ins and a HDMI eARC out. I currently am on the market to upgrade my old non-smart system in my bedroom/ home cinema but the projector only has 2 HDMIs (one of which would be used by the eARC to connect to the SONOS ARC) and I have multiple inputs I would like to use (DVR, games consoles). I know SONOS competitos have systems that would fufill my needs but would rather everything in the house stays within the same ecosystem if possible.Thanks

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1 year ago
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hardikshah5285Contributor I
asked in Home theater
low mount arc

Hi,i was wondering how from floor I can mount Sonos arc from the floor for my HY setup.projector:Epson LS12000 (has earc port)screen 1 : 150 inch (74.5 inches height+0.5 inches away from top of the ceiling)or Screen 2 : 135 inch (67inches height+0.5 inches away from top of the ceiling)Total height of the wall where screen is mounted is 90inches.So i am left with around 15inches from the floor or 22.5inch if going with 135 screenIs it too low to mount the arc around 15inches from floor? 

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1 year ago
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George ScottContributor I
asked in Home theater
Sonos Beam Gen 2 sound randomly cuts out

I have a Sonos Beam Gen 2 sound bar and a Hisense U6H 55" TV that I got at Christmas. They’re connected with the HDMI cable that came with the Beam via the eArc port on the TV. The sound will randomly cut out while watching… pretty much anything.It will work most of the time, but sometimes it cuts out when starting the next episode. Sometimes it will cut out randomly in the middle of something.The worst seems to be streaming shows and movies with Dolby Atmos sound such as Secret Invasion on Disney+.Most of the time the issue can be fixed by going into the TV settings and changing the output from eArc to TV sound, then back to eArc. But videos with Dolby Atmos are completely unwatchable with the sound bar.How can I fix this?

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1 year ago
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AKTCContributor I
asked in Home theater
LG G3 -> Sonos Arc : Atmos audio not working

Seen plenty of similar topics but none that quite hit the mark for me.  I have an LG G3 connected to a Sonos Arc. I’ve tested Atmos streams from Apple TV and from my Sony UBP-X700. No matter what I try I cannot get Atmos audio to work. The TV itself confirms the Atmos stream is sending to the soundbar. eARC is enabled. I’ve tried multiple HDMI cables, including a brand new 8k cable.  The Sonos app reports the stream as:Dolby Multichannel PCM 5.1No sound is audible. The LG audio settings:HDMI input: BitstreamDigital Sound Output: PassthrougheARC Support: enabled Any ideas?

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1 year ago
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