Enthusiast II

Sound cutting out

Forum|Forum|2 years ago
May 15, 2024
10 replies
109 views

Suddenly today the sound on my beam gen 2 cuts out whenever i adjust the tv volume. Its really annoying. Is this yet another issue with the new app?

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UKMedia

Normally in this situation and before the update to the app, I’d recommend powering down the Beam for a few mins and then trying again.

Remember: Sometimes Red Wine helps :)

A

AcardshortAuthor

Enthusiast II

Normally in this situation and before the update to the app, I’d recommend powering down the Beam for a few mins and then trying again.

Yeah ....thats the first thing I tried. Can it be that using the tv remote to adjust volume now has to flow to sonos servers and then back to my beam?

UKMedia

Nope, that's via CEC commands via your HDMI connection. Have you changed any settings? Please let us know your TV make and model, as well as how your devices are connected.

Remember: Sometimes Red Wine helps :)

A

AcardshortAuthor

Enthusiast II

Nope, that's via CEC commands via your HDMI connection. Have you changed any settings? Please let us know your TV make and model, as well as how your devices are connected.

I have not changed any tv settings. Its a frame tv connected via earc and cec is enabled.

UKMedia

Have you also powered off your TV as well?

Remember: Sometimes Red Wine helps :)

A

AcardshortAuthor

Enthusiast II

Have you also powered off your TV

Powered everything off multiple times

UKMedia

Have you also powered off your TV

Powered everything off multiple times

In that case, I think you'll need to call Sonos support. Sorry, I couldn't help further but they have additional investigation tools.

Remember: Sometimes Red Wine helps :)

A

AcardshortAuthor

Enthusiast II

Have you also powered off your TV

Powered everything off multiple times

In that case, I think you'll need to call Sonos support. Sorry, I couldn't help further but they have additional investigation tools.

Will do that. I'm grateful for your help.

A

AcardshortAuthor

Enthusiast II

Have you also powered off your TV

Powered everything off multiple times

In that case, I think you'll need to call Sonos support. Sorry, I couldn't help further but they have additional investigation tools.

Will do that. I'm grateful for your help.

Hey Uk

My problem is solved. I powered off literally every thing in my system off. That fixed it. Something was out of sync or something.

UKMedia

Have you also powered off your TV

Powered everything off multiple times

In that case, I think you'll need to call Sonos support. Sorry, I couldn't help further but they have additional investigation tools.

Will do that. I'm grateful for your help.

Hey Uk

My problem is solved. I powered off literally every thing in my system off. That fixed it. Something was out of sync or something.

That's probably caused by duplicate IP addresses across your network, great news it's all sorted. 👍

Remember: Sometimes Red Wine helps :)

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