Sonos Beam doesn't connect since new app launch

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Have rebooted, unplugged and still can’t figure out how to get the Beam working predictably since new app was rolled out. I don’t even see the TV (line in) icon - it comes and goes.

Diagnostic sent in. at least 20 min on hold to talk to someone and had to hang up to take another call.

I have Connect, Plays, Arc - and haven’t even touched those issues yet. Beam is where I watch tv the most.

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