cant sign in to the app or connect to my speakers

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I have had to reset my arc and wifi sub as we changed internet service providers and my devices could no longer interact with the system. I could only reset the speakers and add them to my new system on the new network. Now I have 2 systems with each the speaker and the sub on their own system. And now when I try to connect to either of them, the app states I need to login as the system owner, however either myself or my wife have never had another Sonos account.

what can I do??

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