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Question

cant sign in to the app or connect to my speakers

  • May 10, 2024
  • 3 replies
  • 108 views

I have had to reset my arc and wifi sub as we changed internet service providers and my devices could no longer interact with the system. I could only reset the speakers and add them to my new system on the new network. Now I have 2 systems with each the speaker and the sub on their own system. And now when I try to connect to either of them, the app states I need to login as the system owner, however either myself or my wife have never had another Sonos account. 
 

what can I do??

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3 replies

Airgetlam
  • May 10, 2024

I think at this point, your only option is to call Sonos Support directly to discuss it.


  • Lyricist I
  • May 12, 2024

Exactly the same issue. New internet provider, needed to reset the speaker and I’m locked in a loop. Did you get anywhere with it?


  • Author
  • Contributor I
  • May 16, 2024

Not yet, it fell off the priority list and I haven’t contacted support yet. 
if you do contact Sonos support first, please let me know how you went?