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gburlingame
gburlingame
Contributor I
May 6, 2022 8:53 PM UTC

SUB gets out of sync after update to 14.6 - bass is delayed making it sound like reverb

After upgrading to release 14.6, I’ve noticed that the SUB frequently gets out of sync (lags) relative to the ARC.  When this happens the SUB can sound like reverb - it really degrades the sound experience quite a bit.  Removing the SUB and then adding it back in does not seem to remedy the problem -- the only thing I have found that clears this state is power cycling the ARC.

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    106rallye
    106rallye
    May 22, 2022 7:50 AM UTC

    My system is on 14.6.1. Would a new software version not have cured this?

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      Alegrove
      Contributor I
      May 22, 2022 9:52 AM UTC

      Same here.

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        svardon
        Lyricist I
        May 27, 2022 1:59 AM UTC

        Same issue. Just noticed it tonight and wow it’s annoying. 

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          MikeE67
          Chromatic Producer I
          May 29, 2022 11:37 AM UTC

          I also have surrounds and sub delay echoing after the Arc.
          I have read articles saying Sonos are denying there is a problem with this latest update but there obviously is.

          Please Sonos rectify this as switching off the Sub and surrounds is not the home theatre setup I thought I was investing in with the Arc.

          I have never had lag echoing with my Sonos Sub 3 but I did get it when my 2 Sonos One SL's were playing surround sound, say, from a movie but since the last update (14.8.1) thankfully this problem has gone away!

           

          When playing movies I just used to turn off the surround speakers as it was doing my head in which kind of defeats the purpose of buying surround speakers!

           

          I just wish that the Sonos app had a way of rolling back the last software update like Windows used to do when I had a PC around a decade ago!

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          willhowe
          Enthusiast I
          May 30, 2022 12:12 PM UTC

          Same here for 4 weeks, with lots of support tickets and diagnostic numbers, regards, a sad owner

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          MikeJetten
          Lyricist I
          May 30, 2022 12:26 PM UTC

          Same here. It seems to come and go. Today not only my sub but also the surround-OneSLs are affected.

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          ledzep1
          Headliner II
          May 30, 2022 7:29 PM UTC

          Think I’m getting this sync issue as well, I have arc and sub gen 3, I noticed it during the last episode of Night Sky on Amazon prime during the end rolling credits.

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          Ken_Griffiths
          Ken_Griffiths
          May 30, 2022 7:41 PM UTC

          Think I’m getting this sync issue as well, I have arc and sub gen 3, I noticed it during the last episode of Night Sky on Amazon prime during the end rolling credits.

          If you do encounter the issue again, at any point, it might help the Support Staff if can submit a Sonos System Diagnostic Report asap and then contact/chat to them via this LINK 

          HTH

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            Greanhouse
            Contributor I
            Jun 1, 2022 1:45 AM UTC

            Just spent 3 hours messing around with my setup before finding this thread ..

            Its so bad.  I own more than 20 Sonos products in 2 different homes and this has ruined my experience with the fancy new Arc.

            All my Gen 1 and 2 stuff still works great..  S1 for life.😆

             

            FWIW rebooting the Arc fixes my issue temporarily as well.  

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            AbyssalUndeath
            Lyricist I
            Jun 8, 2022 8:02 PM UTC

            I have this problem. I reset the wifi and it sometimes helps it (for about 12-24hrs) and then I have to do it all again.

             

            how is this not being addressed?

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