After upgrading to release 14.6, I’ve noticed that the SUB frequently gets out of sync (lags) relative to the ARC. When this happens the SUB can sound like reverb - it really degrades the sound experience quite a bit. Removing the SUB and then adding it back in does not seem to remedy the problem -- the only thing I have found that clears this state is power cycling the ARC.
SUB gets out of sync after update to 14.6 - bass is delayed making it sound like reverb
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Same issue here. I have to remove the sub from my setup and add it to correct the problem, but it gets out of sync again a few days later. Hope this gets fixed soon as it is rather frustrating to have paid this much money for a system that doesn’t work properly.
What response did you get when you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?
Just spent 3 hours messing around with my setup before finding this thread ..
Its so bad. I own more than 20 Sonos products in 2 different homes and this has ruined my experience with the fancy new Arc.
All my Gen 1 and 2 stuff still works great.. S1 for life.😆
FWIW rebooting the Arc fixes my issue temporarily as well.
I have been expecting the same problem. Tried everything keeps coming back. This needs fixing Sonos!!!
Same issue here
arc, sub gen 3 and 2 Sonos play 1’s for surround.
I also have surrounds and sub delay echoing after the Arc.
I have read articles saying Sonos are denying there is a problem with this latest update but there obviously is.
Please Sonos rectify this as switching off the Sub and surrounds is not the home theatre setup I thought I was investing in with the Arc.
I have never had lag echoing with my Sonos Sub 3 but I did get it when my 2 Sonos One SL's were playing surround sound, say, from a movie but since the last update (14.8.1) thankfully this problem has gone away!
When playing movies I just used to turn off the surround speakers as it was doing my head in which kind of defeats the purpose of buying surround speakers!
I just wish that the Sonos app had a way of rolling back the last software update like Windows used to do when I had a PC around a decade ago!
I have this problem. I reset the wifi and it sometimes helps it (for about 12-24hrs) and then I have to do it all again.
how is this not being addressed?
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