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jinjro
Contributor I
June 12, 2020
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

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    Ditte
    DitteAnswer
    January 22, 2021

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

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    Daryl97
    Contributor I
    July 8, 2020

    I've got the 95T with the one connect box, it looks as though my Anynet was also On as default and still no luck, I even tried doing the usual 'on and off again' on the anynet but I'm still unable to enable eARC mode :(

    ivanlomas
    Lyricist III
    July 8, 2020

    Sounding more than ever like a problem with one connect box as the Frame also uses one connect.

    (Correct me if I'm wrong)

    I might purchase a Q90T just to see if it works for me, still in return period for Q95T and not overly fussed by lack of one connect.

    sNrklhaai
    Lyricist I
    July 8, 2020

    Received the arc today bought a Q95t for the arc and earc last week. I got the same problem no sound only when turning earc off I also wonder who’s fault this is. 

      Rudi322
      Lyricist III
      July 8, 2020

      Think about gettin the q90t and return the q95t...unbelievable that we have to deal with these problems...

      Rudi322
      Lyricist III
      July 9, 2020

      alright, just ordered the q90t, q95t will be returned...will let you know if that led to a solution

        ivanlomas
        Lyricist III
        July 9, 2020

        alright, just ordered the q90t, q95t will be returned...will let you know if that led to a solution

        I was planning on doing this today, maybe I will hold on a few days until you’ve reported back :) 

        sNrklhaai
        Lyricist I
        July 9, 2020

        alright, just ordered the q90t, q95t will be returned...will let you know if that led to a solution

        thanks man. In that case it would be an issue with the one connect box. 

        I also own the q95t and this is a big letdown after a lot of comparisons and trying to go future proof with earc. Also with this tv i can only select Auto or PCM, ill leave it on auto for now but nowhere to be seen if im using dolby digital +, only thing i see is dolby digital 5.1. In netflix i see atmos content thought but i rly wonder if it works because so far i havent rly heard things flying above my head. And in the store with the same tv and soundbar it was outstanding. 

          ivanlomas
          Lyricist III
          July 9, 2020

          alright, just ordered the q90t, q95t will be returned...will let you know if that led to a solution

          thanks man. In that case it would be an issue with the one connect box. 

          I also own the q95t and this is a big letdown after a lot of comparisons and trying to go future proof with earc. Also with this tv i can only select Auto or PCM, ill leave it on auto for now but nowhere to be seen if im using dolby digital +, only thing i see is dolby digital 5.1. In netflix i see atmos content thought but i rly wonder if it works because so far i havent rly heard things flying above my head. And in the store with the same tv and soundbar it was outstanding. 

           

          These are the settings I have to use to get any sound through the Arc, if I play a Netflix DA it shows in my Sonos app as ‘Dolby Atmos (DD+)’

          If I’m viewing Sky Q content I have options PCM/Auto/Pass Through

          If Netflix content I only have Auto/PCM

           

            sNrklhaai
            Lyricist I
            July 9, 2020

            alright, just ordered the q90t, q95t will be returned...will let you know if that led to a solution

            thanks man. In that case it would be an issue with the one connect box. 

            I also own the q95t and this is a big letdown after a lot of comparisons and trying to go future proof with earc. Also with this tv i can only select Auto or PCM, ill leave it on auto for now but nowhere to be seen if im using dolby digital +, only thing i see is dolby digital 5.1. In netflix i see atmos content thought but i rly wonder if it works because so far i havent rly heard things flying above my head. And in the store with the same tv and soundbar it was outstanding. 

             

            These are the settings I have to use to get any sound through the Arc, if I play a Netflix DA it shows in my Sonos app as ‘Dolby Atmos (DD+)’

            If I’m viewing Sky Q content I have options PCM/Auto/Pass Through

            If Netflix content I only have Auto/PCM

             

            Thanks, so yes we've basically got the same. Both only can choose PCM and auto. My sonos app also shows atmos on atmos content. The thing is i saw nowhere in the tv that i was using dolby digital +. I tend to test the atmos from the arc and tried downloading some atmos files from the dolby and digitaltrend site. Both atmos by true hd content and digital + but when i try to play this from usb a voice tells me however the file is supposed to be atmos my device cant play the atmos sound / content. Do u perhaps have an idea how to test this are there other files am i doing something wrong. I find it hard to test it in netflix. 

            ivanlomas
            Lyricist III
            July 9, 2020

            Thanks, so yes we've basically got the same. Both only can choose PCM and auto. My sonos app also shows atmos on atmos content. The thing is i saw nowhere in the tv that i was using dolby digital +. I tend to test the atmos from the arc and tried downloading some atmos files from the dolby and digitaltrend site. Both atmos by true hd content and digital + but when i try to play this from usb a voice tells me however the file is supposed to be atmos my device cant play the atmos sound / content. Do u perhaps have an idea how to test this are there other files am i doing something wrong. I find it hard to test it in netflix. 

             

             

            I’ve not tried any other content other than Netflix I'm afraid so can’t really help you on that, Netflix shows that have DA show that on the programme details - some examples are Okja, Rome those are the two I’ve tried and as I say these show up in Sonos app as Dolby Atmos (DD+)

            Sorry if you already know the above and that I can’t help you with the other questions.

             

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