Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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Daryl97

Contributor I

Same thing: Q95T, Sonos ARC.

perfect sound with EARC OFF. No Sound in EARC Auto.

would be very helpful to know whom to blame, which device to return..is it Samsung or sonos..

really hope sonos is reading along here and we‘ll soon see a Software fix...

Glad someone else with the same setup is having the same problem, I've been in touch with samsung who have told me the issue lies entirely with Sonos, I'm thinking I might have to return mine if I can't find a solution soon!

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ivanlomas

Lyricist III

The part I'm most baffled by is the fact it worked for 10 minutes or so.

Very frustrating.

Could the TV have taken a firmware update during those ten minutes? We know that the newest LG firmware for the C9 causes problems with the Sonos Arc.

You could well be on to something there! I hadn’t thought of that but it would make sense.

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ivanlomas

Lyricist III

Same thing: Q95T, Sonos ARC.

perfect sound with EARC OFF. No Sound in EARC Auto.

would be very helpful to know whom to blame, which device to return..is it Samsung or sonos..

really hope sonos is reading along here and we‘ll soon see a Software fix...

Glad someone else with the same setup is having the same problem, I've been in touch with samsung who have told me the issue lies entirely with Sonos, I'm thinking I might have to return mine if I can't find a solution soon!

Seems to be quite a few of us with the same setup/problem. I don’t really want to return either I just want the problem fixed. Oh well I guess we shall just continue to wait a little longer.

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electrosim2001

Trending Lyricist I

As I understand it eArc is needed for full uncompressed Dolby Atmos and that there isn’t a lot of content apart from the odd Blu-ray. Also eArc as I understand it, is really best suited to a full on HT set-up. TV Arc is just fine for a Soundbar where you are unlikely to discern any real difference between uncompressed ( even if you have a source of uncompressed DA that is )

So is eArc really such a big deal?

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ivanlomas

Lyricist III

As I understand it eArc is needed for full uncompressed Dolby Atmos and that there isn’t a lot of content apart from the odd Blu-ray. Also eArc as I understand it, is really best suited to a full on HT set-up. TV Arc is just fine for a Soundbar where you are unlikely to discern any real difference between uncompressed ( even if you have a source of uncompressed DA that is )

So is eArc really such a big deal?

Appreciate what you’re saying, there was certainly a very clear noticeable difference between uncompressed DA and DA 5.1 (which I’m getting now). Netflix/Prime have a lot of DA programmes now.

However the point is more that I bought both items (TV/Arc) at a great expense specifically to get full DA experience one wants it to work as it should.

(Edit - removed analogy, it was awful!)

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Daryl97

Contributor I

As I understand it eArc is needed for full uncompressed Dolby Atmos and that there isn’t a lot of content apart from the odd Blu-ray. Also eArc as I understand it, is really best suited to a full on HT set-up. TV Arc is just fine for a Soundbar where you are unlikely to discern any real difference between uncompressed ( even if you have a source of uncompressed DA that is )

So is eArc really such a big deal?

I need eARC on my TV as Samsung only allow the audio pass through option with an eARC device, as my Sonos Arc only shows as a HDMI Receiver I can't enable audio pass through which is causing at least a one second audio delay on my Xbox One X rendering the soundbar unusable.

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ndv

Lyricist II

I have a Samsung Q90T and in order to get the eARC to be enabled I had to go into the System settings and make sure that Anynet+ (HDMI-CEC) was enabled as it was originally off. Once that was enabled then I was able to endable the eARC functionality in the Sound settings.

I have been experiencing intermittent cutouts of the audio in eARC mode in both regular cable box source and my Apple TV that has Atmos enabled on the Netflix content I was watching and even Hulu old reruns. I even tried disabling eARC and it was still happening so I turned eARC back on and then I power cycled the Sonos Arc which was a pain to access the cable to pull the plug. After it rebooted the cutouts stopped happening at least for the rest of last night across both cable box and apple tv sources. Will be curious to see if that continues to be the case or if it continues to happen.

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ivanlomas

Lyricist III

I have a Samsung Q90T and in order to get the eARC to be enabled I had to go into the System settings and make sure that Anynet+ (HDMI-CEC) was enabled as it was originally off. Once that was enabled then I was able to endable the eARC functionality in the Sound settings.

This makes me wonder if its something to do with the one connect box then? (pretty much only difference from Q90T & Q95T) My Anynet+ is/was on as default, I’ve even tried turning it off but that didn’t work for obvious reasons.

It’s all very frustrating and nobody (Samsung/Sonos) seem to be able to assist.

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ndv

Lyricist II

I have a Samsung Q90T and in order to get the eARC to be enabled I had to go into the System settings and make sure that Anynet+ (HDMI-CEC) was enabled as it was originally off. Once that was enabled then I was able to endable the eARC functionality in the Sound settings.

This makes me wonder if its something to do with the one connect box then? (pretty much only difference from Q90T & Q95T) My Anynet+ is/was on as default, I’ve even tried turning it off but that didn’t work for obvious reasons.

It’s all very frustrating and nobody (Samsung/Sonos) seem to be able to assist.

And just to verify you have the Arc plugged into HDMI 3 or whatever equivalent eARC port on your one connect box? And you have used the HDMI cable from Sonos or made sure whichever one you are using is compatible as some old cables I bet won’t work?

I

ivanlomas

Lyricist III

I have a Samsung Q90T and in order to get the eARC to be enabled I had to go into the System settings and make sure that Anynet+ (HDMI-CEC) was enabled as it was originally off. Once that was enabled then I was able to endable the eARC functionality in the Sound settings.

This makes me wonder if its something to do with the one connect box then? (pretty much only difference from Q90T & Q95T) My Anynet+ is/was on as default, I’ve even tried turning it off but that didn’t work for obvious reasons.

It’s all very frustrating and nobody (Samsung/Sonos) seem to be able to assist.

And just to verify you have the Arc plugged into HDMI 3 or whatever equivalent eARC port on your one connect box? And you have used the HDMI cable from Sonos or made sure whichever one you are using is compatible as some old cables I bet won’t work?

Have indeed, and using the supplied Sonos cable, have tried others which all caused an error.

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