Sonos Arc Samsung Frame TV eARC not working

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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

Show previous replies

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ivanlomas

Lyricist III

Q90T all set up and confirm the same as Rudi that all working as it should be.

Can now select eARC to auto and have full DA on Netflix (to start with)

R

Rudi322

Lyricist III

When I watch something in DD+ 5.1, the input now shows the following, whereas before it was showing Dolby Digital Plus 5.1

is that a Good thing? 😂

J

Just4

Lyricist III

I have Samsung The Frame 2020 with the Sonos Arc. Hdmi earc doesn't work. In the couple of weeks, two engineers came by and they can't solve it. When can I expect a firmware update for this problem? I can now only watch PCM, but I want Dolby Atmos!

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ivanlomas

Lyricist III

I don’t think it’s necessarliy a bad thing -

Found this on the Sony site

‘Pulse-Code Modulation (PCM) and the Dolby Digital® technology refer to different types of digital audio recordings. PCM is the conventional method for converting analog audio into digital audio. The PCM audio recorded on DVD is a two-channel digital, stereo audio track.’

Its all far too complicated :rolling_eyes:

D

DavidKa

Lyricist I

I also just received the Sonos Arc + Sub and it is not working with the Frame 2020 50“. The Arc doesn't play any sound at all from the TV, but it obviously works when streaming music from my iPhone on the bar.

The fun thing is that it was working when I connected it for the first time, but then it felt like the connection is distracted because the sound started to jerk but now it is completely gone. I also bought a new high quality HDMI cable but no change at all.

It really annoys me if you spend so much money on a new TV and Sound system and then it doesn't work.

I tried a lot of your tipps and tricks but nothing worked so far. Still no sound :(

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Rudi322

Lyricist III

I really think it’s a problem of the one connect box...i have the q90t now and there a no problems whatsoever anymore...highly recommend that combination

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ivanlomas

Lyricist III

I agree with Rudi, one connect box problem. Friend has purchased a frame so thought I would test by Arc with that and same result.

Q90T all the way (although I’m having to return mine as it developed a screen fault after 24 hours :rolling_eyes: ) Exactly the same spec TV without the one connect and the metal remote. I do hate the plastic remote so purchased the metal version on amazon :joy: