Enthusiast I

15.8 update is a nightmare

147 replies
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i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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Pinned Reply By Corry P

Hi @orenhazan et al

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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orenhazanAuthor

Enthusiast I

I also have exactly the same issue. Everything worked for 10 months now, after the update I need to unplug everything from power for the beam to work. And no, why I need to disable CEC on Nvidia shield while it was fine until now? My tv is Samsung qn90b. There is any official answer on this?

until now i tried everything nothing helpful i spoke with sonos and with samsung with no help its definitely the 15.8 frimwhere update.

i hope that sonos Acknowledge the problem and issue a software update.

i hear more and more costumer that report the same problem.

i think that issue is only in samsung tv.

Airgetlam

That makes it sound like a bad CEC update by Samsung to the CEC computer in their TV sets. Not a Sonos problem, Sonos just is a recipient of the issue.

Bruce

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orenhazanAuthor

Enthusiast I

That makes it sound like a bad CEC update by Samsung to the CEC computer in their TV sets. Not a Sonos problem, Sonos just is a recipient of the issue.

but before the 15.8 update i don't have any issue and everything works great.

more of that i took a beam 2 from a friend with 15.7 frimware and connected it to my tv and everything worked perfectly And I can choose pass through option.

he also have a samsung tv And I warned him not to update the software.

Airgetlam

Again, a Samsung. It’s possible they updated their CEC software at or near the same time.

Sonos doesn’t treat different TVs in a different manner, they take a signal and process that signal, without respect to what device is creating that signal.

Bruce

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orenhazanAuthor

Enthusiast I

Again, a Samsung. It’s possible they updated their CEC software at or near the same time.

Sonos doesn’t treat different TVs in a different manner, they take a signal and process that signal, without respect to what device is creating that signal.

i don’t update my tv so this is not the case i also not connect my tv to the internet.

i have a apple tv with all the app i need.

if you say that is not sonos 15.8 frimware why before the update everything work fine and i don’t update my tv so nothing change in the tv software the only thing that change is sonos 15.8 frimware.

sonos can release software update that fix that issue but i know that the don’t do it and blame the tv manufacturer.

Ken_Griffiths

i don’t update my tv so this is not the case i also not connect my tv to the internet.

i have a apple tv with all the app i need.

if you say that is not sonos 15.8 frimware why before the update everything work fine and i don’t update my tv so nothing change in the tv software the only thing that change is sonos 15.8 frimware.

sonos can release software update that fix that issue but i know that the don’t do it and blame the tv manufacturer.

I don’t personally think posting here in the Sonos community is likely going to resolve your issue @orenhazan - you are certainly best to go back to Sonos Customer Support and keep trying that route, we’re just Sonos users, like yourself …and if it is an issue with the recent software update, then only Sonos engineers might be able to fix these things for you… if it isn’t a Sonos software issue, then you will just need to look elsewhere to resolve your issue. It might even be a coincidental unidentified hardware issue, but you first need to see what Sonos may have have to say about the matter. I would discuss the issue further with the Support Staff.

buzz

Grand Maestro

I suggest that you disconnect all HDMI cables, reboot the SONOS soundbar, and remove power from the SAMSUNG TV for at least two minutes. Now connect the soundbar HDMI to the TV and setup TV audio. You can test with a TV App. Finally, connect the source device that you normally use for TV viewing. It is possible that this is a CEC spat between devices and it will be difficult to get anyone to admit fault. These are not issues unique to SONOS and SAMSUNG. I once encountered a SAMSUNG TV remote that would turn ON a SONY TV in another room. Many of these issues can be resolved by installing a CEC blocker. This solved my SAMSUNG-SONY issue.

A

autks

Contributor I

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

Interesting, TV option stopped for me today, I think with the 15.8.1 release? It was fine before that.

Turns out mine was cockpit error, my HDMI/Arc cable came loose. All is OK now with 15.8.1.

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orenhazanAuthor

Enthusiast I

i don’t update my tv so this is not the case i also not connect my tv to the internet.

i have a apple tv with all the app i need.

if you say that is not sonos 15.8 frimware why before the update everything work fine and i don’t update my tv so nothing change in the tv software the only thing that change is sonos 15.8 frimware.

sonos can release software update that fix that issue but i know that the don’t do it and blame the tv manufacturer.

I don’t personally think posting here in the Sonos community is likely going to resolve your issue @orenhazan - you are certainly best to go back to Sonos Customer Support and keep trying that route, we’re just Sonos users, like yourself …and if it is an issue with the recent software update, then only Sonos engineers might be able to fix these things for you… if it isn’t a Sonos software issue, then you will just need to look elsewhere to resolve your issue. It might even be a coincidental unidentified hardware issue, but you first need to see what Sonos may have have to say about the matter. I would discuss the issue further with the Support Staff.

Thank you very much for your help.

maybe something went wrong while updating the software

O

orenhazanAuthor

Enthusiast I

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

Interesting, TV option stopped for me today, I think with the 15.8.1 release? It was fine before that.

Turns out mine was cockpit error, my HDMI/Arc cable came loose. All is OK now with 15.8.1.

i am glad that your problem is solved. i try also to change HDMI cable but for me its not solved the problem.

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