15.8 update is a nightmare

for me before the update to 15.8 i had no problems at all. every time i turn my tv the beam 2 immediately connected. a minute after the update the problem happened.

i update my beam many times with no issue at all. now the 15.8 came and ruined everything for me.

if i had know i would stay on 15.7 frimware for ever.

I still personally think it’s a Samsung issue, as their September firmware update caused issues with their own soundbars too. See this link:

 https://www.techradar.com/news/samsung-soundbars-are-having-issues-but-the-latest-firmware-update-should-fix-them

A number of other threads reported the problem and people were told to get in touch with Samsung. I would certainly give them a call and see what they say about it.

thank you please update after you talk with samsung.

i don’t update my tv so its not that.

If your Samsung TV is not currently running the latest firmware, then it might be that, as that same Samsung article mentions that Samsungs earlier firmware versions were having some issues too and that the September update was designed to fix those issues, albeit some Samsung users seem to say the fix just didn’t work for them.

Its no good me speaking to Samsung, as I have got rid of my Samsung TV in our bedroom and swapped it for a Sharp TV - it’s not that much better, as far as televisions are concerned, but at least there are no issues with CEC and the Beam/Surrounds/Sub attached to it… just wish we had gone with LG now, which the Wife and I  use with a Sonos Arc in the Lounge - that TV has been excellent, but the Sharp TV was heavily discounted and a bargain. It’s good enough fir a bedroom, but just a little limited in their App Store. I’ve added a Nvidia Shield to resolve that, which I really like.

Heres hoping the Samsung update will resolve your issue.🤞If not, then you might be best to call Samsung, as they seem to be aware of their own recent TV issues with connected Soundbars. 

its not a samsung  issue its sonos 15.8 frimware issue thank you for your help.

Once you are convinced it is X, it leaves you stuck if it actually turns out to be Y.  Considering the number of Samsung/Sonos combos in the world, if there was an actual problem with 15.8, this thread would have thousands of posts.  It’s not even two pages.  Which is certainly pointing to something less universal than the latest update. 

My Arc suddenly stopped receiving audio from my Samsung tv.  My tv wasn’t connected to the internet, so only the 15.8 firmware was a possible root cause.  I spoke to Sonos support today which confirmed that there is an issue with certain Samsung tvs caused by the 15.8 firmware.  They said their engineers were working on it with Samsung.  Hopefully here’s a fix soon.  Luckily I was able to find the optical audio adapter in the meantime...

thank you very much for this update its the first time that i hear that sonos recognize the problem. i said from the beginning that the 15.8 frimware is cause that.

Be careful taking an anonymous post on a forum as an official company statement.  They could have misunderstood, they could be making it up to stir up dirt, or they could be an irate customer that a frustrated support person tried to pacify, all of which have happened before.  

i also talk today with sonos and they told me the same thing. they are working on a solution to the problem and the cause of that issue is 15.8 frimware.