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orenhazan
Enthusiast I
September 21, 2023

15.8 update is a nightmare

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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    Pinned Reply By Corry P

    Hi @orenhazan et al

    There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

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    orenhazanAuthor
    Enthusiast I
    September 26, 2023

    I suggest that you disconnect all HDMI cables, reboot the SONOS soundbar, and remove power from the SAMSUNG TV for at least two minutes. Now connect the soundbar HDMI to the TV and setup TV audio. You can test with a TV App. Finally, connect the source device that you normally use for TV viewing. It is possible that this is a CEC spat between devices and it will be difficult to get anyone to admit fault. These are not issues unique to SONOS and SAMSUNG. I once encountered a SAMSUNG TV remote that would turn ON a SONY TV in another room. Many of these issues can be resolved by installing a CEC blocker. This solved my SAMSUNG-SONY issue.

    the CEC blocker you put on the beam HDMI?

    i order one from amazon.

    thank you.

    Ken_Griffiths
    Ken_Griffiths
    September 26, 2023

    the CEC blocker you put on the beam HDMI?

    i order one from amazon.

    thank you.

    No, that’s for any connected peripherals, like Apple TV in particular, as other devices can sometimes steal CEC focus. Sonos uses CEC to control volume when using the TV remote and for powering off/on the TV etc. I thought you already tried this by leaving your peripheral(s) disconnected, which achieves the same outcome.

    orenhazanAuthor
    Enthusiast I
    September 26, 2023

    the CEC blocker you put on the beam HDMI?

    i order one from amazon.

    thank you.

    No, that’s for any connected peripherals, like Apple TV in particular, as other devices can sometimes steal CEC focus. Sonos uses CEC to control volume when using the TV remote and for powering off/on the TV etc. I thought you already tried this by leaving your peripheral(s) disconnected, which achieves the same outcome.

    i cancel the CEC on the apple tv and it didn’t help to solve the problem.

    so how the CEC blocker can help me?

    Ken_Griffiths
    Ken_Griffiths
    September 26, 2023

    the CEC blocker you put on the beam HDMI?

    i order one from amazon.

    thank you.

    No, that’s for any connected peripherals, like Apple TV in particular, as other devices can sometimes steal CEC focus. Sonos uses CEC to control volume when using the TV remote and for powering off/on the TV etc. I thought you already tried this by leaving your peripheral(s) disconnected, which achieves the same outcome.

    i cancel the CEC on the apple tv and it didn’t help to solve the problem.

    so how the CEC blocker can help me?

    The issue with CEC on Apple TV is it is rather persistent, even after switching off CEC in the tvOS Settings - that’s why I suggested temporarily removing its connection from the TV in my earlier post and powering down both your TV/Sonos HT products too, just to ensure that it was not stealing CEC focus away from your Beam.

    orenhazanAuthor
    Enthusiast I
    September 26, 2023

    the CEC blocker you put on the beam HDMI?

    i order one from amazon.

    thank you.

    No, that’s for any connected peripherals, like Apple TV in particular, as other devices can sometimes steal CEC focus. Sonos uses CEC to control volume when using the TV remote and for powering off/on the TV etc. I thought you already tried this by leaving your peripheral(s) disconnected, which achieves the same outcome.

    i cancel the CEC on the apple tv and it didn’t help to solve the problem.

    so how the CEC blocker can help me?

    The issue with CEC on Apple TV is it is rather persistent, even after switching off CEC in the tvOS Settings - that’s why I suggested temporarily removing its connection from the TV in my earlier post and powering down both your TV/Sonos HT products too, just to ensure that it was not stealing CEC focus away from your Beam.

    thank you i check it.

      Daidalus
      Lyricist III
      October 2, 2023

      Was this solved for anyone? Support reassured me they are looking into it but nearly 10 days have passed and the same thing keeps on happening for me until i remove the power cables for all the devices...

      orenhazanAuthor
      Enthusiast I
      October 2, 2023

      Was this solved for anyone? Support reassured me they are looking into it but nearly 10 days have passed and the same thing keeps on happening for me until i remove the power cables for all the devices...

      nothing helped me i tried everything with sonos support and samsung support. the 15.8 update change the behavior of the HDMI in my beam 2 even if sonos claim that the not change nothing. the only thing for me is to wait to 15.9 update hopefully it will work out.

      what i do now every time that i turn on my tv i unplug the power cable of the beam and plug it back this is the only way to connect it to the eARC of the tv.

      Daidalus
      Lyricist III
      October 2, 2023

      this is the only way it works for me also… So no real solution yet.

      orenhazanAuthor
      Enthusiast I
      October 2, 2023

      this is the only way it works for me also… So no real solution yet.

      you also have a samsung tv?

      and also its happened to you after the 15.8 update?

      Daidalus
      Lyricist III
      October 2, 2023

      correct. Samsung QN90B is the model i have. There was samsung’s 1520.7 August firmware update also, but is was on auto update so i am not sure when exactly the TV was updated. So i don’t know if it was samsung’s or sonos fault.

       

      In the end, i have 2 pieces of tech i paid a lot for (for my budget at least) that do not work together… Pretty disappointed actually. I will probably chose Sony/Bose/Other alternatives next time for sure. Reading the support forums of both brands (samsung/sonos) was very enlightening, seeing the myriad of issues they have with firmwares/hardware.

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