Enthusiast I

15.8 update is a nightmare

147 replies
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i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

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Pinned Reply By Corry P

Hi @orenhazan et al

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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paddyburke

Lyricist I

I have the same problem. Sonos Beam 2 and a samsung tv. Keeps disconnecting over the last 2/3 days. I’d guess something introduced with the firmware update

O

orenhazanAuthor

Enthusiast I

I have the same problem. Sonos Beam 2 and a samsung tv. Keeps disconnecting over the last 2/3 days. I’d guess something introduced with the firmware update

thank you very much for your update i was sure it was the 15.8 update.

do you notice a change in sound as well?

do you have a rear speakers?

O

orenhazanAuthor

Enthusiast I

another problem that i see only now after the update to 15.8. the Samsung TV pass through greyed out and only auto and pcm can selected.

before the update i can select pass through.

i hope that sonos working on update.

Ken_Griffiths

another problem that i see only now after the update to 15.8. the Samsung TV pass through greyed out and only auto and pcm can selected.

before the update i can select pass through.

i hope that sonos working on update.

The Sonos software update is not going to be able to change that TV setting, are you sure your TV has not been updated recently, as only Samsung can change that setting?

I would still give Samsung Support a quick call just to see, as it might perhaps prove helpful, moreso than waiting for the next Sonos update, which may, or may not, fix things for you.

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orenhazanAuthor

Enthusiast I

if i connect another sound bar not sonos to eARC every thing work fine its connect without a problem and i can change to pass true.

i don’t understand why every time someone complains about a problem after update its always everyone’s else fault and not the sonos frimware update.

all of my problem start a minute after the 15.8 update if i stay on 15.7 every thing continue to be excellent like always.

if it continues to stay like this i will consider to sell my system because it doesn’t make sense every time i turn my tv i have to unplug the power cable and plug it back for the beam 2 to connect to the tv.

Airgetlam

Probably because 99% of the time, it’s not the firmware update, but instead a local issue. There have been a very few times where it’s been the firmware update, resulting in thousands of posts in a thread within hours. So far, there’s been no evidence of that. It’s certainly working fine locally here, which leads to the conclusion it’s not a generic firmware update. So we, as a community, play the numbers.

Bruce

Ken_Griffiths

if i connect another sound bar not sonos to eARC every thing work fine its connect without a problem and i can change to pass true.

i don’t understand why every time someone complains about a problem after update its always everyone’s else fault and not the sonos frimware update.

all of my problem start a minute after the 15.8 update if i stay on 15.7 every thing continue to be excellent like always.

if it continues to stay like this i will consider to sell my system because it doesn’t make sense every time i turn my tv i have to unplug the power cable and plug it back for the beam 2 to connect to the tv.

I can only add that I’m using the Sonos update 15.8.1 and my make/model of TV has pass-through enabled (see attached) - all I was suggesting really, is to speak to Samsung Support anyway, rather than just sitting in hope that it might be a Sonos issue and fixable with an update. Even if that’s true, you lose nothing by checking with Samsung Support. I’m sorry you felt the need to snap back at my suggestion. I was just trying to assist. It’s much better than not contacting Samsung, particularly as other Samsung users, in very recent times, have reported problems with their TV firmware updates.

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autks

Contributor I

i have samsung tv that connected to beam 2 by HDMI to Earc until yesterday every thing work fine.

after the update to 15.8 the beam refuses to connect to the tv. i talk with the support and we tried everything. the only way to get the beam to connect is unplug the power cable and plug it back every time i turn my tv this is the only way. since yesterday that what i do every time i turn my tv.

its a nightmare sonos have to fix this issue.

Interesting, TV option stopped for me today, I think with the 15.8.1 release? It was fine before that.

Ken_Griffiths

Interesting, TV option stopped for me today, I think with the 15.8.1 release? It was fine before that.

Just curious but what hardware are you using, TV make/model etc? Have you also lost the audio pass-through option, or not? Have you spoken to Sonos Support about the issue?

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Daidalus

Lyricist III

I also have exactly the same issue. Everything worked for 10 months now, after the update I need to unplug everything from power for the beam to work. And no, why I need to disable CEC on Nvidia shield while it was fine until now? My tv is Samsung qn90b. There is any official answer on this?

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