I have been a Sonos user for years.  Right now I own 2 Play 5 stereo pairs and a Roam.  I use my Sonos to access my music library.  That’s it.  I don’t stream.  I don’t use it for my TV.  I don’t even use it as my alarm.  The Music Library and the queue are the heart of my Sonos system.

Due to the loss of the basic functions in the new updated App, I now have a $1000+ boat anchor.  Please get the basic functions back such as:

• Music Selection to queue by Artist / Album / Genre / Song
• Queue Management like “Play Now” , “Add to End of Queue” and “Clear”

Without these functions added back, my system is sitting idle and my Wife is really wondering why we spent so much for something that does not work.  Telling me that the features we require will be rolled out in the future is just unacceptable.  I literally can’t use my system as it now stands.

Give us our old App back.  Then start rolling out the new App and entice us to switch once the App is stable and has features that people want.   Eventually everyone will move.  But forcing the move prematurely is a poor way to treat your users.

etdown

Corporate doublespeak at its worst! If Sonos cares one single bit about its customers here’s what has to happen:

1. Statement from upper Management. Apologize, retract ridiculous “courageous” statement. 
2. Explain very very clearly what is going to be in and what is going to be out.
3. Most importantly, acknowledge the humungous error and give all customers opportunity to rollback App until new version is 100% complete.

This is the bare minimum. Anything less should ruin Sonos as a going concern.

UNACCEPTABLE

The moderators are lying/misleading you  

 
Plex on Sonos requires an active Plex Pass subscription, yes you need to pay to play over Plex. Not free. Plus you need hardware to run it on. 

 

It might be worth subscribing perhaps for a month or so until another solution can be put in place. It’s not that expensive. Maybe use iBroadcast cloud services on Sonos. That’s cheap aswell, or even free in some circumstances.

A further option if there is a PC/Mac on the LAN, is to setup an SMB v2 (or higher) share and use that for a while too.

I know it’s not ideal but even Microsoft are are dropping support for SMB v1 and http shares too in Windows. It was bound to happen at some point because of the vulnerabilities that were mentioned around those old protocols.

If it’s “not that expensive”, will Sonos pay us the subscription for the time needed to fix up their broken mess ?

My concern with the new app (installed May 9) is that all my personally curated and saved playlists on Sonos have disappeared. Previously any song playing offered an option to “add to Sonos playlist” feature, this too has now gone missing. I am using an iPad with latest IOS. Thankfully, I did not update the app on my iPhone! Is anyone else experiencing this, or have knowledge of a coming fix?

Thanks.

My library lists and plays BUT there's no artwork.  Old S2 shows album artwork.

Go figure. 

I see the local library artwork on the iOS controller, but it’s missing on my Android tablet, but the tracks do still play (as you mention) - clearly it’s a piece of work still in progress.‍♂️

I have Plex Pass and can say it is worth it for me. I use it for video as well though. But Sonos is taking something away here and forcing people to make a choice they shouldn’t need to. It’s bad enough that they are expecting us to come up with a solution that had been a feature for close to two decades. But at the very least they should be accurate and upfront with what they recommend. It’s not OK to tell people to use Plex because it’s free when they know full well that it costs money and will require hardware to run it that many people may not have.

Regarding smbv1 it’s really a non issue. This will affect some, but smbv2 has been out since 2006, so most nas setups will already support it and  Sonos should have supported this way before due to the issues with v1.

BUT and its a big but the problem is that there is an active bug that prevents some users from indexing their libraries on SMBv2. Sonos has knows about this but, they’ve communicated with users on the community about it. AFAICT it’s been present since they brought in SMBv2 support. But the workaround has been to use smb1 to index and then you can turn smbv2 back on and the share works totally fine. This is a sonos bug to fix. But they haven’t and they are turning off the one workaround. So these owners will be hit with the no search and won’t be able to index. This is not a company that actually cares about customers.

Same here. Scrolling the library takes forever. Missing the quick link letters to jump around. Sometimes the library link doesn’t show in the controller.

No longer surprised when things don’t work as this is the expected behaviour apparently.

I work in technology and run a software development team. Releasing this dog pile of bugs and missing features is an embarrassment and a disservice to their users. It is easy to understand why there was so little release level communication given that embarrassment. Frankly, it beggars belief that the release wasn’t delayed and I would love to hear what their motivations might be.

Thanks for the confirmation that it's not just me. 

So many bits missing or badly implemented that it's difficult to know what's broken, what's intentional, what's absent... 

I feel for the moderators having to deal with this farago.  

Bonuses?

That brings up another point. Perhaps correct me if I’m wrong here, but I’ve not (yet) come across anyone with that SMB v2 indexing issue that uses a dedicated Ethernet connected NAS box, but have seen some users report it that use their router with an attached USB connect drive - so maybe having the USB connection, rather than the Ethernet connection, in the mix, is perhaps where the issues may lie with the indexing.

It has never been made clear by Sonos if they only intend to support Ethernet connected NAS devices, going forward, but the thoughts have crossed my mind, if Sonos have left out the local library indexing on the new Sonos App because the longer-term plan is to revamp that aspect and remove features relating to SMB v1 and http shares/indexing, but also to try to resolve the issue with USB connected drives.

If they can’t resolve the issues of course, once they get round to that piece of work,  then they may have to make it clear to users which type of NAS connected storage devices are going to be supported, perhaps?

All really well made points by Ken and Bumper. I use a USB drive in my router. About £10 from Amazon and does a great job. Obviously I keep separate backups because it could give up at any time. I’m somewhat loath to spend good money on a NAS solution as a replacement. I could run Plex on a NAS, but not on my USB drive. And I use iBroadcast. Clarity from Sonos on this would really help. While I love streaming services, there’s so much music that isn’t available to stream and I would feel terrible if I lost access to my own local collection. It’s taken me decades to build 

Here's my 'NAS' - an old RAVPower wifi filestore (with usb and sd card)

Is it possible for users to manually rollback the app to the previous version? Would it mean having to set up the system again?

Does this include posts in the big “The new Sonos Mobile App & Web App” thread (which currently has more than 750 posts)? I’ve put a few pieces of feedback about the new UI in that thread, but was worried it might get missed amongst all the complaints about missing features.

Why not post the links here so we can check them out?  

It would be nice if this thread could be kept less inflammatory than the monster one

Please bring back the dual mono option, as many of us use this where speaker placement such as ceilings means stereo sounds odd. 

The desktop apps should work as per usual for interacting with your library, searching, creating queues etc. You may consider it an inconvenience, but it is a solution no one seems to be mentioning here.

I can not even get my devices connected so focus on that first please before the other changes!  I’ve spent over £1000 on Sonos equipment and at the moment it’s useless. 

Haven’t read it anywhere else: I if I search for an artist with a lot of albums, the app is not display all of the albums (web app and old app do) - it only gives the first ~fifty #pleasfix

I would like to thank the Sonos team for making my investment in 5 Sonos devices (Playbar, Sub, SL etc.) almost unusable. It must seem very strange to have a family listening to their local music library from Android. No, sorry, we're not all with a mouse behind a desktop. Thanks to your magnificent new app, no more playback from a folder, no more search, no more indexing. Nor can I find the setting that forces playback in uncompressed mode. I would like to suggest 2 things: 1. Obviously fire the person responsible for this project, with congratulations for having reached a level of failure never seen in the history of major new releases. 2. Quickly release a brand new version called Sonos S2, which will immediately correct all the shortcomings of the current app. Finally, support very courteously tells me that the missing functions are simply delayed. I would like to see your face when the salesman of your new car hands you the keys and tells you that the delivery of the engine has simply been delayed.