General feedback and conversation

Why break something that isn’t broken? So far the new app is less user friendly  and can NOT do what S2 did! Where are my Sonos Playlists?  

I am very disappointed by the new App. For years I have created playlists on my PC and loaded digital albums. Now I can’t access them, or if I find one I can only select and play one track at a time and not the whole playlist or album. I refuse to be forced down the streaming from a paid for platform route!We really need the option to rollback this update, it is ill conceived, created without the end user in mind and does a complete disservice to the Sonos brand.Please do not update the desktop app to replicate this terrible changes. At least for now I can walk across the room to select and play my music from my PC, even if I can’t do it from my IOS device anymore!  

Ich fang mal an: »New Sonos app breaks accessibility for visually impaired users, here’s what this advocate recommends«https://9to5mac.com/2024/05/09/new-sonos-app-breaks-accessibility-for-visually-impaired/ »Der neuen Sonos-App fehlen etliche Lautsprecher-Funktionen«https://www.golem.de/news/hersteller-bestaetigt-offiziell-der-neuen-sonos-app-fehlen-etliche-lautsprecher-funktionen-2405-184977.html »Haufenweise Probleme: Sonos-User klagen über neue Smartphone-App«https://www.computerbild.de/artikel/cb-News-Lautsprecher-Sonos-User-klagen-ueber-neue-Smartphone-App-38444643.html»Sonos-Update löscht LautsprecherfunktionenPer Softwareupdate hat Sonos viele seiner Kunden gegen sich aufgebracht. Das Unternehmen spricht von einem »mutigen« Schritt, Nutzer vermissen lieb gewonnene Funktionen.«https://www.spiegel.de/netzwelt/apps/sonos-software-update-killt-lautsprecherfunktionen-a-06d669dd-d649-4482-a2e4-277f6ac4e130 »Neue Sonos-App sorgt für Kopfschütteln: Kunden sollen Monate warten«https://w

The new app is a complete slap in the face of the user and it renders the expensive Sonos equipment virtually useless. The previous app may not have been always user friendly but we have learnt to wiork with it to satisfaction.  The new app is horrible and i would never recommend the system to anybody before the old app is reinstated or somethong workable is produced.

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

The new SONOS app is horrible.  I cannot believe it has been released without the Alarm function!!  I can live with all the other removals but for DAILY ALARMS people use to wake up to go to work SONOS did not believe were basic or important enough to include in their new, “better” app.This is treating loyal, some might say long-suffering, users spending significant amounts of money on their high priced equipment with disdain.  I am SO upset with SONOS for doing this.Their recommendation to just go use another computer (Windows or Mac) to do this assumes everyone has a computer to do that on.  Most people don’t, and those that do it may be a work computer locked down and unable to sort this.What if I had an alarm set for 5am and now every day I have to wake up at 5am because SONOS hate their customers?  This is RUBBISH!!!  As for the rest of it, like removing sleep timers, Android widgets, volume controls, etc. again, it treats SONOS CUSTOMERS like rubbish.SONOS - give us the ability t

In the new Sonos I can’t find my playlists any more nor can I add songs to them. Only Sonos favourites. Am I doing something wrong or is it the new app? If the latter, why is Sonos doing this?

I just updated the Sonos app and now I see none of my saved Sonos playlists. Where did they go?

Nothing working anymoreSlow to no reactionViews/lists disappearingApp constantly crashingAs if there was no competition on the market

All you get is a slider. This is pathetic.

Moin, gibt es die Community auch in deutscher Sprache?Ich spreche leider kein Englisch.Danke

Does anyone else think the Sonos app is terrible?seriously was there any UX design done at all!!?? Was user feedback incorporated into the app. I find the whole app to be so unintuitive. For example, I can see my recently played from Apple Music on the main screen but when I select Apple Music under your services it’s not there. it just seems a very scatter gun approach to app design. Unfortunately I’m stuck with this as the sound quality is better using the app than Airplay which I believe is due to the data loss over airplay.  

Obviously lots of comments here, reddit, elsewhere.  Probably would be good for people thinking about buying this hardware (e.g. reading amazon reviews) know how bad their experience could be.  Maybe if no one bought speakers while they work to re-add basic functions it would help encourage some thinking about how to solve these problems quickly….

Email from Sonos,  4/23/2024 -- » Faster. Easier. Better. » App update available May 7 >> How will this affect my system?>> We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.Misrepresentation. False advertising. Deceptive trade practices. Every word in that email is a lie, including “and” and “the.” And we’re supposed to wait *months* for a fix?? Honey, the lawyers are already sharpening their teeth.

Support just told me the new app will not initially support local libraries. That’s the only thing I use Sonos for so for some undetermined number of months my system will be useless. This is really upsetting. I was told that I can avoid doing the update but is that an option?  I’ve been a loyal Sonos user since it first became available, and now it feels like I may lose all its functionality. 

All of my Sonos playlists have disappeared since the app update. I have been building them for the last 5 years and it is very frustrating. Ideas?

Is anyone else frustrated by the fact that Apple isn’t supporting updates to IOS for older, but functional iPhones, and SONOS isn’t updating the app for older IOS?

These people are in the upcoming AMA, so politely do ask them anything since Sonos are choosing to ignore the forum.Diane Roberts, Senior Director of Software Development, Kate Wojogbe, Senior Director of User Experience, Tucker Severson, Director of Product Management,Moderator edit: Removed employee email addresses. We will not tolerate brigading of our teams inboxes. Any further attempts will be dealt with and can lead to being banned from the Community. Please, do not do this.  

I have about 20 Sonos speakers and was a  ig Fan from day 1. Am now on my 

I’m a Sonos user since 2012. And this update disappointed me faster than I thought would be possible.  I just sat next to my dad who said “sonos … redesign … huh”. My immediate response was “please, god, no”. This should tell you everything what my state of mind was after S2. I wish my response would have been “oh yeah, they are gonna fix the S2 issues” but no …The S2 app already left me in a state where I kept triggering stuff on the wrong group multiple times a week (and typically I would kill a running Spotify audio book for my child and there was no way to tell it to back to the audiobook but having to god damn re-invoke the search, navigate the exact chapter and play it again).I don’t know how to say this, but the whole group handling had me - a 12 year sonos user - have to watch 2 videos to figure out what the hell was going on and now that I understand that the groups/speaker selection feature is hidden behind “<whateveryounamedyoursystem>” dropdown is completely undiscove

What is with the new app  DULL!black and white is your only option 

What the hell have you done, I liked Sonos as it was seamless but you have really killed it this time. I used to recommend Sonos to everyone I know, but I would be embarrassed to do so now, all the stations I used have been wiped, Amazon didn’t work this morning and I spent at least an hour chatting with a rep to sort it who eventually admitted that Sonos were having issues with the new app, whoever is responsible should be fired the app is pants. Sonos be honest with what the update is, it’s appears to be a way of making us subscribe to many of the streaming services we were previously using for free. 😡 

What a PR disaster. Utter arrogance of the response. Sonos USPs completely ignored. Did nobody review this release??please can someone tell me how I get queue management back?Or roll back?come on Sonos… give us the last app back until you’ve bettered it. 

Don't people ever read the content of messages here?  There must be 100s of single one-off posts, each complaining about alarms, or network library access.   A 5 minute read of existing content will tell you what works, what doesn't and what you can do (essentially wait until Sonos provide fixes). Basic lesson to be drawn is don't leave automatic updates switched on 😁

Sonos App AMA - CUSTOMERS COMMENT ON THE NEW APP