General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 992 Topics
  • 6,510 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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992 Topics

Kenneth R
Kenneth RRetired Sonos Staff
posted in General feedback and conversation

Community platform updates

With this new platform we believe we are building the foundation for a great and growing community for years to come, but we also recognise that there’s room for improvement. This platform is different from the ones it has replaced, and will never function in exactly the same way, but contrary to the previous platforms we will be able to optimise and make improvements over time. We’ve received great feedback, and as promised, we intend to communicate transparently about what we can and can’t do to improve the community in the weeks and months to come. This topic will be the place where we maintain a list of upcoming changes that have been asked for and where we post updates when something is implemented. We also want to point out changes we have requested but where feasibility is not yet certain, as well as areas where we know we won’t be able to make changes in the near future. We will be looking for more feedback on some areas as they are being planned, so we’ll keep you poste

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K
7 years ago
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MrChefDaveAvid Contributor I
asked in General feedback and conversation

RSS feed of all posts

I subscribed to the old community via rss everything just appeared , (Shrook) I subscribed to and read the posts that interested me. However now it seems that I have to have an issue or a question and then try to find the answer. Is there a way I can get all the posts like before hopefully via rss? Thanks

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S
7 years ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in General feedback and conversation

Excessive moderation

I replied to 3 topics this morning over 2 hours. The first 2 are held awaiting moderation but are yet to "approved". I note from comments in a thread on the Announcements section that others are having this issue. Why is this getting much worse and why aren't you or InSided telling us when you make these Draconian changes? Do you not realise you irritating it is?

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Stuart_W
7 years ago
Ekho
EkhoContributor I
posted in General feedback and conversation

Sonos Marketing

I have never identified with any of Sonos' marketing efforts. Each time I have peeked at the Sonos Blog I have not found anything interesting, other than vague company announcements. Just this past weekend I spent way too much time attempting to navigate the Sonos client app trying to find my favorite podcasts so I might use the app to play them instead of using my PC speakers and browser bookmarks. I'm not sure what TuneIn Radio is, what, if any, relationship it has with Sonos, but will say the categorization of podcasts is a burden to navigate and the client Search feature is almost invisible and very rudimentary. The well known shortcomings of the Sonos client app now make perfect sense. Sonos is out of touch with those that own Sonos products and those that would be interested in owning a Sonos product. I sincerely doubt the embarrassing commercial that aired during the Grammy telecast was intentionally bad in order to generate buzz. Even if so, I am now embarrassed to admit

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SHARKB8T
7 years ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in General feedback and conversation

Posts submitted but will be reviewed

Just posted a reply in the Ask a Question forum and received a message that the reply will be posted after review by moderators. Is this a "new" feature or just for me? or........?

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MikeV
7 years ago
airforceteacher
airforceteacherHeadliner I
asked in General feedback and conversation

Not a community issue per se, but if someone from website support could help

No matter what I do, my userid is linked to the UK site. I set my location, I change the URL to en-us, I log in from a known US IP address, when it sees my login or cookie, it swtiches me back to the en-gb URL in the store or accounts pages. I think it started when I logged in from work, which sometimes connects me via a UK IP address, but now even when I use my iPad to connect over LTE or my home network, it *still* puts me in en-gb. Can someone there who runs the website reset whatever record is associated with my cookie?

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U
7 years ago
BarryM
BarryM
posted in General feedback and conversation

Last page of thread missing

over aggressive housekeeping? The last page of at least this thread has been redacted https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html

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BCM
7 years ago
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darinlarsonContributor I
asked in General feedback and conversation

Don't fall for the callback feature when calling customer assistance

I tried it. They let the phone ring one time and disconnected the call. I was sitting right by the phone and literally could not pick the phone up fast enough. Trying to fix the issue with exiting the beta program to correct the iTunes issue. Followed the steps, an now the upgrade/downgrade to the system kept failing. Error code 9, which I might add isn't listed anywhere on the support site. Come on Sonos we spend our money, say wonderful things about the products, can't you treat us a little bette than they do at Walmart???? 1 Playbar 1 Boost 2 Play 5 2 Play 3 Do I buy the other Player, 2 play 3's and sub I want?

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Ryan S
7 years ago
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AustinJerryAvid Contributor I
asked in General feedback and conversation

A huge step backward--what are you guys thinking?

Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time. I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.

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BCM
7 years ago
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DmanContributor I
posted in General feedback and conversation

Woo Hoo First Post Ever

So what do I win? :D

3
K
7 years ago
chicks
chicks
posted in General feedback and conversation

Recently Active Topics not working on Chrome/Android

Hasn't worked for a week now, get "This page is not available /go to home page". Bog standard Chrome on bog standard Galaxy S5. Yet another InSided issue, sigh.

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BCM
7 years ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in General feedback and conversation

Why bother reporting posts orthreads?

Never, repeat never get any feedback. Nor is there ever any thanks. I'm done reporting posts. This latest Spam attack and the COMPLETE absence of any visible actions, NO user engagement apart from 1 thread (not even STICKYED), ignoring user suggestions, allowing Spam over the weekends and when America is asleep has pushed me over the edge. I am thoroughly sick of it now and it is just capped off bu being ignored when reporting posts or threads. Sonos benefits a tremendous amount by the troubleshooting it's USERs does on its behalf - I reckon we save you at least 1 full time support agent in each time zone. I can't be fucking arsed anymore - why should I if Sonos don't apparently care?

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Chris
7 years ago
E
Emile15
asked in General feedback and conversation

Badges and "scores"

Would anyone agree that the system of badges and all the rest of it that has been introduced with the revamped forum is actually a huge mistake? Now that I have started reading the forum a little again (largely because I am experiencing some difficulties that I would like to sort out) I have noticed that the new system seems to actually invite responses so users can "up" their totals and "score" new badges and such. As a consequence the actual responses themselves sometimes leave something to be desired. Don't get me wrong, I am not trying to cause offence to any individuals and I am also well aware that forums like this one have a social dimension in addition to a primary function of being a "help center". My point and/or question is more that the introduction/elaboration of a scoring system can undercut this primary function. Perhaps we would be better off if we dumped the badges and just stuck to "likes"? What do you think?

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ratty
7 years ago
Stuart_W
Stuart_WWorld-Class Superstar
asked in General feedback and conversation

Survey? I'll give you a survey!!

Right So I have already participated in the survey so why is it every time I come onto the board after I look at a couple of threads my screen goes opaque and the blasted survey comes up again? I know you're trying to improve things but honestly what with the Spam that gets deleted whilst America is awake and this dratted survey............ SURVEY, Not Surbey!!!

5
BCM
7 years ago
A
AustinJerryAvid Contributor I
asked in General feedback and conversation

Another huge step backwards?

I used to enjoy visiting this forum. But lately, when I log in it seems the forum has always undergone a huge change. It has kind of a minimalist, unfriendly look to it now. I doubt if I will bother coming back.

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Ryan S
7 years ago
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plein21Contributor I
asked in General feedback and conversation

Storytel

Are there any plans to add the audiobook service Storytel (storytel.com) for the Sonos system?

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C
7 years ago
T
TeirContributor I
posted in General feedback and conversation

Saving multiple wifi connections

I believe that the idea of saving multiple wifi connections to a single Sonos speaker Play:1 would be a great benefit to many Sonos users, because I would like to move one of my speakers to alternative wifi networks from time to time.

1
Edward R
7 years ago
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