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MusicMan59
Contributor I
May 9, 2024 2:47 AM UTC

What just happend with the "New SONOS app"?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).

When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

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    1DaramG
    Lyricist III
    May 16, 2024 11:16 PM UTC

    You can downgrade and reinstall the old version of the app. Just search for sonos app 16.1

    But now even if you turn of auto updates it still pushes the new update on you and when you least expect it the app has changed back to the new version. This new app is a disaster and I expect it will have a big impact on future sales if they don't fix it quickly. 

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      ATCO
      Contributor I
      May 17, 2024 1:19 PM UTC

      If you run v16.1 make sure you turn off auto update in google play store AND the auto update in settings in your Sonos app otherwise you will keep waking up to the new app. 

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      H A C
      Lyricist III
      May 18, 2024 7:09 PM UTC

      I can't even use my system now. Nothing. Absolutely nothing work. I feel completely ripped off. 

      Me too. 

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        H A C
        Lyricist III
        May 18, 2024 7:09 PM UTC

        You can downgrade and reinstall the old version of the app. Just search for sonos app 16.1

        But now even if you turn of auto updates it still pushes the new update on you and when you least expect it the app has changed back to the new version. This new app is a disaster and I expect it will have a big impact on future sales if they don't fix it quickly. 

        Search where?

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        1DaramG
        Lyricist III
        May 23, 2024 7:50 PM UTC

        Just google sonos 16.1 download. Its all over the net. Im not an expert so its up to you if you trust the source. If you are worried maybe try on an old phone first.

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        H A C
        Lyricist III
        May 23, 2024 11:27 PM UTC

        I am not app tech savvy so forgive this possibly simplistic suggestion for iPhone users; allow everyone who so desires, to download the old app. Take the time to fix the upgrade and re load it to the app store. I would be happy with that. How hard can that be?

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          Andrew Young1
          Lyricist I
          May 28, 2024 10:03 PM UTC

          Sonos. You are just turning into rip off merchants. I have an Android phone, my wife an iPhone. Your update is simply rubbish. Works for neither of us   Why on earth. Don't you test anything? If your answer is 'yes' you are doing it wrong. Look at all these comments. Will you compensate me for all the hardware I now can't use? What on earth are you thinking of? Did your clever marketing people think 'we will screw up everyone's hardware and the will just buy more from us'? . We won't. Will you make me an offer for the two sound bars, the two 3s and the two 1s we are unfortunately stuck with? Will you pay to recycle them even?

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            EPCDevon
            Lyricist I
            Jun 3, 2024 10:47 PM UTC

            I just purchased another Roam and can’t get it to connect. Just reading all of the above problems now.

            When will the app be fixed?

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            Airgetlam
            Airgetlam
            Jun 3, 2024 11:12 PM UTC

            There is much information, although not exhaustive, here. Sonos has been releasing updates weekly, see release notes here. Given this previous history, I’m hoping for an update to be released tomorrow, if they’re able/ready to do so. 

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            Bruce
              Martijn2020
              Lyricist I
              Jun 9, 2024 9:20 AM UTC

              Hey I already stopped using the Sonos app a few months ago, I just use airplay. There are other apps available in the App Store, but I have no need for that. Also do switch off your speakers when not in use. Saves a lot of electricity. 

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