SHORT VERSION

For several weeks now, since updating the Sonos app on my to iOS and one Windows devices, I have been unable to play music from my own library. Sonos has ceased to provide the service for which I bought it ten years ago. I cannot fathom how this could possibly be considered acceptable. I'm out. Anyone want to buy one Sonos Connect and two Sonos Plays? I'm looking into Denos and Audio Pro as possible replacements.

DETAILS

Count me among the many people here who have observed they can no longer access their own music library through Sonos. I've had Sonos for ten years with only minor difficulties, but the most recent update is broken. My own music library no longer shows up in the app, either on iOS (wireless) or on Windows (wired.) I was willing to wait for an update to fix the problem, but you have updated the app (I had to sign new agreements) without fixing my problem.

And I'm out. No more Sonos for me.

I see Sonos is still very happy  to let me play Sonos Radio or Audible or Spotify, but the large digital library I've accumulated on my own is no longer accessible to me through Sonos. With the recent update you've decided I can only play music from services I buy through you. That is ridiculous. I had an inkling of this last Christmas when you wouldn't let me play my Christmas carols until I closed the popup ads for music you hoped I would buy from you.

When I bought my first Sonos equipment ten years ago I thought this would be a good way to play music from my digital library, but you have made it increasingly clear over the years that when I open your app I am stepping into your store, not into my music library.

Coincidentally I am upgrading my TV soon and was at first pleased to see that the Sonos sound bar was highly recommended--but why on earth would I pay money now for more Sonos equipment that does not let me do what I bought it for?

I'm out. Out of Sonos. As soon as I can find anything even halfway decent that will let me play my own music I am selling my Sonos set.