**Class Action Lawsuit** We all deserve to recoup all hardware investment

@Nishii  You can downgrade your Play:3 from S2 to S1 using the downgrade tool in the app, so your speaker can then be controlled by the S1 controller app instead, and you should find you speaker and S1 app function fine.

If there is a class action lawsuit, I will gladly participate. My entire system went down this week and I am unable to reconnect it, despite nothing changing in my IT network. I am so frustrated with Sonos, which has progressively degenerated in quality of the past few years, reaching bottom since launch of the new app. It is a disaster of a system that has become unusable, despite my spending a lot of $$ on hardware and premium services. 

Rather than participate, as so many seem to want to do, why not initiate this suit, so that others can join? No one has yet done so, surely someone can take that extra step? Or is there an issue in Sonos’ terms and conditions that cause a lawyer to decline to start such an action? No one has ever come back to tell this community. 

I’m in on a lawsuit, i have ton of components that are useless.

Soundbars - 2

play 1 - 6

Play 3 - 3

play 5 - 1

Sub - 2

amp - 3

Roam - 1

I didn't know what it that's to start a class action lawsuit but I'm in if one takes place. I tell have a lot of money down the tubes. Every room of my house has Sonos all great sound equipment but the Sonos wizard flipped the switch and reduced them into paper weights. There's no way in the world. Sonos can't tell me that the old Sonos equipment can't still be linked to the old software separate from the new. 

Hmmm…. I have 31 Sonos units. Guess what???

They all work GREAT!!! Including the APP!!!

So…if there’s an attorney among you…I’m ready to give my deposition.

Lol!, you must be an Employee there because you’re the only one. 

No…we were all fired or were we???

I didn’t realize Patrick Spence had an account on the forums.

See how much fun this is 😂😂😂 with none of that boring talk about lawsuits.

I’m no Sonos employee either, but the new App is working fine here aswell. I’ve attached some screen-capture recordings from my Home setup. I’m using iPhone, iPad and an Android tablet as controllers. Just to say aswell, there are plenty of other options to playback various audio sources aswell to Sonos products if you find you’re having any difficulty with the Sonos App, which is merely a remote for their devices anyway. Other options for audio playback include…

• Airplay 2 (useful for grouping speakers too)
• Direct Control (PlexAmp/Spotify/Amazon Apps/iBroadcast/Emby)
• Bluetooth Audio
• UPnP/DLNA
• Alexa Voice Services (useful for grouping speakers too)
• Google Voice Services 
• Sonos Voice Control (useful for grouping speakers too)
• TV Apps (YouTube/Chromecast/Plex)
• Line-In audio
• 3rd Party Apps (Soro/SonoPhone/Orto etc.) (useful for grouping speakers too)

I’m sure there’s plenty in the list above to help keep the music playing on Sonos. 

I love that you think Sonos employees’ systems work differently to the general public’s. It’s like thinking a doctor is immune from disease. 

I have only 13 Sonos units, but guess what, they work great !! :-)

Including the app (and my Music library). Well, maybe not great, but OK.

Before you ask: No, I am not a SONOS employee, nor am i paid by anyone.

I’m just frank.

Did you say 13 or 31??

Also- the problems for my system revolve around reliability- works sometimes but not all the time.  Friends over for a nice evening and I spend half the time jacking with this Sonos crap.

It’s probably because the CEO has said him and a lot of employees have been using the new app since December 2023 and it was working well. 🤣

Well that sounds more like LAN/WAN network issues, rather than a problem with the new App. The App is just a remote for your speakers.

Once playback of your chosen playlist etc. has started on your speaker(s) you can close the Sonos App and even power off the mobile device and the music should continue playing direct from the chosen source. If that’s not the case, then I would perhaps look a little closer to Home to try to discover where the problems may lie.

If I start a playlist on a room, or group, then the music continues playing without issue until the music is stopped by the Wife or myself, or the playlist has ended.

Got my system up and working after a few weeks.  Seems to be working fine.  However, it cost me over a thousand dollars to have my AV guy sort it all out.  
I think SONO owes me that much at least.

My question is now … when Sonos’ “ programmed obsolescence” renders my system unusable, what will I replace it with.  I don’t think I can trust Sonos products anymore.  I’m also reluctant to download any more upgrades for sure.

In my opinion, your A/V guy ripped you off.  It shouldn’t take $1000 to reconfigure a network for Sonos.

That’s your opinion…*

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Unfortunately if you turn off updates now you will be stuck with a system with a lot of missing features and bugs. Keep doing updates for now is the only way to go even if it is still really risky Sonos will break something. I would turn off auto updates on the app and system and update on delay and skip buggy releases. IMO. 

Thanks for your input

Every time they update it breaks all my streaming services. This last patch its been months since my streaming service works properly. I am so over this shit, thousands of dollars in speakers to be useless.

I got 2 speakers and they work great depending on the time of day and whether they had a proper walk. Both are boat anchors since S2 app years ago, expensive garbage

How odd, mom's really old Sonos are still working great for her using the S1 app. My old Play 1s and 3s are still good on S2.

As far as I know the only boat-anchors are the ones Sonos locked in the first phase of the 30% upgrade program. That is other than from hardware failures.

I have a Playbar form 2017 which drops in and out constantly. Very annoying considering it cost like $800+ at the time. I use Deezer for streaming and every time there's an update e they screw up the streaming service and it needs to be patched.